Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Pleasantly surprised by the quality of this jacket! Would definitely recommend it to other riders.
Very good for the price. Fit is spot on. Mesh material looks cheap though and would not provide much crash protection in itself but you would have to spend much more to get Kevlar or some other strong mesh, so overall it is a good deal
This jacket is very light weight, good for the price. I'm really enjoying this jacket. The fit can run small but other than that, its a great jacket. Well worth the money
I love the jacket. Much lighter than I anticipated. And when I ride the breeze goes right through it so I'm protected but not burning up.
I have so many jackets at home. It was hard to justify purchasing another, but none of them had the breathability for the warmer weather while riding. My husband rides in his shirt sleeves, but I'm just not comfortable with that. I don't need the sun directly on my skin, don't really like my shirt blowing all over the place and prefer the containment of a jacket, but it was just so hot! I didn't want anything really expensive, I wasn't looking for armor and I didn't need anything with a zip out lining because I already have a leather for the winter. This jacket is perfect! I've only worn it once (in the evening, 80 degrees and low humidity) and was very impressed. I'll be interested to see how it feels when the humidity is up, as is typical in the south. I thought it would feel bulkier because of the armor, but it felt so light on - not at all bulky. It wasn't confining or stiff; it's soft and moves easily, like wearing a comfortable jersey jacket. I felt the air flow on my arms through the sleeves. It appears to be exactly as advertised. I'm 5'-6" and 160 pounds (yeah, I know, I never thought I would weigh that much either - getting old sucks sometimes). I'm evenly proportioned, and I purchased a large. Fits perfectly! I've only worn it with a short sleeve shirt, but I'm confident a long sleeve, heavier sweatshirt would fit comfortably underneath. As for LeatherUp, it's my first purchase from them. Shipment was quick, and the jacket arrived before expected. I am a happy customer!
THIS JACKET SAVED MY LIFE LAST NIGHT !!!! This jacket holds up great when it comes to protecting you ....last night I was a passager and was launched off the back thrown across the road .....this jacket took it like a champ my shoulder ripped and my cuff ripped off but I'm alive with no injury.....the driver who was not wearing a jacket was rushed to the er ......BEST MONEY EVER SPENT
It is true to size. I ordered a medium and even perfect wearing with a sweatshirt. Sporty look and finish, great for hot days. The material is shear and lightweight, great for Indiana weather.
Ordered large, needed medium, return took a little longer to process than expected. Good product for those hot weather rides. Liner could be a little sturdier. My husband and I both have Xelement jackets and are satisfied with the quality for the price.
Great jacket! I wanted something lightweight to wear during the summer that was going to provide protection in case of an accident. This jacket is perfect. I was torn between getting an XL or a 2XL because my heavier weight jacket is a 2XL. I ended up going with an XL and it fits great. If I wanted a more snug fit I probably could have gone with a L, so chest measurements are accurate. Very happy with it.
Got this jacket recently and I love it. Have wore it about 65 miles now. It shades your skin from the sun and the air flows through it great. I related it to having and evaporative air conditioner in my jacket. I had to get a 3XL because of my chest measured 48" and shoulders 7", and it really fits well. Not too loose and not too tight. The zipper works well and my phone fits in the outside pocket easily. I haven't tried the inside pocket yet. Looking forward to riding many more miles in this jacket.
Great product. And thank you for the fast shipping
I have been looking for a jacket to wear in hot weather for a long time and this is IT! It is so breathable, and comes in large women's sizes. I am usually a size 16-18, and I ordered the 3xl and it fits perfectly - I'm 5'11, so I usually need to order up to get a little more length. There is room to wear another layer underneath.. The price was extremely reasonable considering that it came with armor included. The whole thing is super light - if you hold it up to the light you can see through the mesh panels so you know that the air can get through there! I haven't had to test the durability in a crash and I hope I never have to, but knowing the armor is there makes me feel better. It has two pockets (wish it had more) and my Iphone 6plus just barely fits, but I can squeeze it in there.
I haven't worn this riding yet, but I tried it on and was pretty happy with the fit. I'm about 5'7" and normally wear a size 12 top and the size large fit me fine. I like that it has armor in it - at this price that's an excellent value. The back pad seems like a different material than the arms pads, so I don't know how much protection it will offer there, but I think the elbows and shoulders will be well protected. I like that it has reflective piping on it too.
I'm new to riding and so wanted to get some decent protection. It took me a while to find a jacket that fit me well since I'm just 4'9". This was everything that I was looking for!
After receiving these boots, I was even more surprised as to how good they are. The quality and fit is superb. For the price, these boots are a great deal.
I must admit - I was skeptical about the quality of these boots upon seeing the price. I work in NYC and you can't find anything of real quality - especially a pair of boots like these for less than $120...usually more though. I decided to give these a shot though and I am extremely happy I did. The leather is top-grade. The boot is extremely comfortable. What's more, the customer service on leatherup.com has been top notch. Whether on the phone or through email, leatherup.com has been amazing. When I initially ordered, I didn't see there was a 12EE, and just went with a 12. They were kind, courteous and helpful in me returning the pair and sending me a new one. A goes to leatherup.com for both their products and their service. I have recommended this site to everyone who has commented on the boots telling them that whatever leather product they want, I have zero doubt that they will find high quality, affordable pricing and great customer service. Thanks, Leatherup.
Love these boots. They keep my foot warm and they look great too. Kind of reminds me of the old Dingo Boots with better quality.
Took a little while to break in, but it is an excellent quality boot and I am extremely happy with them.
I was really apprehensive about buy boots online and having problems at the stores for sizing. I gambled anyway and happy to report the fit was perfect. For the price they can't be beat.
This is a great boot! I purchased these for my boyfriend who is an avid rider. He loves them. He told me that they really keep his feet warm traveling long distances. They are a great buy for a great price!
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

