LeatherUpReviews 29,913

Horrible customer service - kind of like the walmart of the leather world - great prices but customers are not treated well :( took two months to finally resolve an issue - ordered a size 32 pair of chaps - they arrived and were mis marked - called to ask them to send the right size -- customer service rep had an attitude - "measure them and call back" i measaured them took pictures with the measuring tape - size 38 i called back and they still did not believe me! They send me a return label but stated if i was wrong they would charge me for the return shipping... it took them weeks to get an process, ultimately they called and said you are right they are mis marked. David the Customer service manage said he would promptly send me a new pair. Two days later i got a call that they are all mis marked and what did i want to do? I asked them for a recommendation of what products they have that are similar and run true to size - another customer service manager Frank said - we cant be responsible for that -- go on our website and look it up and call back... i told him to cancel the order and give me the credit...

I called about why my tracking # showed now activity for 3 days. Customer service rep was rude and gave me bad info. She stated it was sitll on a plane, for 3 days? Ask to speack to a supervisor. Dave was even more rude then the first rep. Gave me the infor needed to know why no activity for 3days but was very rude to me. State he could careless if I purchased anything else from Leather Up. I too left a bad review at their website that was censored and not post. I also sent them an email thru their website and they sent me a issue # about my complaint but it states that if leather up has any interest they will contact me. That was 9 day ago. Very poor busniess practices.

Ordered a jacket early spring. After light use, I pulled out the zip-in insulation and found a hole in the liner and 2 more starting. At that time, a snap also came off.
The jacket only had a 1 month warranty, I found this out 6 weeks after I bought it.

Customer service did not care at all what happened and didn't bother to help with anything. Sure, after warranty but really, by 2 weeks. Something really should have been in order but they would not even offer a discount on another jacket.

As other reviewers have noted, leatherup will not post negative reviews on their site. That is misleading at best, I would say it is dishonest.

I might "leatherup" but it will never be with this seller.

Although I have never been a customer of LeatherUp.com nor will I ever be, I believe my review of the ethics portray by this merchant is relevant here.

Around the year 2002, I had a business relationship with this merchant. They were supposed to pay me a percentage of every sale I send to their site. Everything was tracked using their in-house tracking system. From day one their tracking system wasn't even working. Knowing this, they continue to make promises and confirm that I have made several sales. They reassured me that they were tracking and will be updating their website interface to show it. As a newbie, I continued to promote LeatherUp.com based on these promises and naive hope. I contacted them a few more times and each time they reassured me that the site will be updated soon and that the sales are still coming in. As time goes on, they stopped replying to my email and I was out thousands of dollars as I spent it on paid advertising to send them tons of targeted traffic. I had no choice but to cut my loss and give up hope that this merchant will ever deliver on their promises. Couple of years afterward I logged back into my account with them to see if they ever updated their system but they never did.

I don't know if it made any difference had they known I barely make $250/wk back then and later was dislocated by hurricane Katrina.

The way this merchant treats its affiliates isn't any different to the way they treat their customers. The bottom-line for them is the money. If they can steal it, they probably will.

This site is getting a huge reputation for asking you to order a size up or down from usual. I believe that is so they can float your money for as long as possible while they ignore every request you make to their so called "customer Service" department.
I have had to dispute 2 returns with my credit card company in order to get anything resolved with them. They do not communicate with you and will sit on your returned merchandise forever without letting you know the status.
If, somehow, they end up getting your order correct and sendong out a size that actually fits you are probably going to fair ok but is it worth the risk>? It has been nothing short of the biggest hassle I have ever endured with a company and has cost me enough in return shipping and time disputing that I could have purchased the stuff locally and been better off - RUN - do not WALK away from this scam artist Company...

I ordered a motorcycle jacket from this site. After reviewing the size charts, I ordered a jacket one size larger than I usually wear. When it arrived, it was incredibly small. It was clear when I tried it on that the jacket was mis-labeled. I called their customer service to get return instructions and the person I talked to could not have been more rude. I returned it immediately via UPS so I could track it. One week after they recieved it, my account online still showed no return information.

I also posted a negative review of the product, which Leatherup did not post on their site. When I noticed that, I began reading reviews of other items on their site. It became abundantly clear that they only post highly favourable product reviews. So, their reviews may not represent at all, what customers really feel about their products.

I cannot recommend this site.