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LeatherUp Reviews Summary
The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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Great boots. They fit great and everything arrived just as ordered. Only thing I will change next time is on my part, I will pick up side zip boots because how large my feet are it takes a bit to put them on. Once on they are very comfortable.
Love the boots. Very comfortable. Quick shipping. Very happy with the purchase.
Fast shipping. These boots are very very comfortable.leather looks good and sturdy.
I am size 12 and ordered same size. Fit me perfect.
Highly recommended.
Great boots. Ended up returning original order for a 1/2 size smaller. No issue on the return. Good quality biker book.
I have been wereing harness boots for many years! I found the boots to be a high quality product the fit was good and I was very happy with the price!
Randy Forest Lake MN
Bought these boots for my husband. At first he didn't like the short shaft but decided to try them anyway. He really likes them and says they are very comfortable. Bought his normal size and they fit perfect! Good quality boot at a good price!
These are great boots. I wear a size 12 doc marten (which usually run kind of big), so I ordered 12's. Wore them around the office for a couple hours at work and out on the sidewalk and decided they were too big. Sent them back for 11's and they returned the 12's, because the boots were deemed "not new" in accordance with their exchange policy, which clearly states what defines "worn"... This was totally my fault, because I didn't read the exchange policy for boots until it was kind of too late. I guess that's why I've never bought shoes and boot online. Anyway, if you think you might need to exchange them read the policy. :) Again, this was is an awesome boot, comfortable and sturdy. I sold the 12's to a buddy a work for $50 and he loves them too. I will continue to use Leatherup.com. Shipping and exchange was fast, both ways.
Grest boots, heavy duty and comfortable. They fit true to size, and look great as well. Disregard the stars, I meant to give it 5.
I bought these boots for riding but it got cold. They are excelant quality. I followed many peoples advise and bought larger 10 instead of a 9 1/2. To late to return them. They are a bit loose but a pair of Dr Sholls padding tightend them up and will absort foot odor. Don't buy a size larger than your normal. Leather up has a great return policybut it's better to get the right size from the get go. Martin H. Richmond VA
Great product. I wear a 12...ordered a 13. I just find that Xelement products run a lil small at times. Repeat customer....great quality...fantastic prices....10 out of 10!!!!!!
These are AWESOME . Found my new favorite place to shop. Great price great quality.
After reading some reviews, I bought a half-size smaller than what I normally wear. So I bought a 10 instead of a 10 1/2. The boots fit pretty well, but I almost thought I needed a 9 1/2 since my heel was slipping. I know this sounds cheap, but I fixed my issue by connecting and tightening two black zip-ties between the silver rings around the back of the boot. They sit right under the leather strap that's already there,but now my heel doesn't slip up and down when I walk. Now they're perfect and no one can tell that I've used a zip-tie to make them a little tighter :)
Great price for great boots! Got a bunch of compliments. They smell great! I wear a 11.5/12. Got the boots in 12. Wish they had them in 11.5, but two pairs of socks makes them fit nicely. I wish I could tighten around the ankle, heal slips a bit, but it's probably because of the 1/2 size up. Filled them with water the first day and wore them around work until they dried (used grocery bags to prevent socks from getting wet). They are not water proof, but feel great when riding. Has a great non slip sole. Thanks!
Hubby loves these boots! He normally wears a 10.5 and ordered a 10.5 fit great! Super quality.
I wear a 13 or 14, depending on the shoe. I ordered a 14 in this boot and although slightly loose, with thick socks they're fine. It took an hour and a few miles to get used to them but this is a very comfortable boot before break in and I am definitely keeping mine.
I have had these boots for just over a month now. They are the best riding boot I have ever put on. They are so comfortable I do not take them off until time to hit the racks at night, I wear a size 10 1/2 D width. Ordered in 10 1/2 they fit like a glove. have worn like Iron, I ride almost everyday, they are holding up better than previous boots that i have purchased for 3 to 4 times the money. I would recommend these boots to anyone, have already had several friends order them. Do yourself a favor and get these if you are in need of a GREAT quality riding boot at an even BETTER Price.
Very high quality. Fit great and very comfortable.
I wear 11m in an athletic shoe and 10.5m in a street shoe, so I ordered the boots in 10.5m. MY FAULT. I should have believed the reviews that these boots ran a little large. When I received the 10m boots in exchange they fit perfectly!! Thanks Leatherup for your patience with me!
The 1st pair was one size to big ,had no problem sending them back for the right size. The boots fit great an are very comfortable, will recomend them to anyone.
Nice Boot, very comfortable with a very short break-in period. I have been very happy with my purchases from Leather Up. Soles have great traction. Looking forward to many pleasant miles.
From the business
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members