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LeatherUp

3.6

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LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

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Sam I.
Argentina
1 review
0 helpful votes
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Great jacket except for two
October 10, 2019

Great jacket except for two issues. The first one is that it runs very small. I normally wear an XL and I took the advice of the reviews & ordered a 2XL. I had to return it for a 3XL. The other issue is that there is no zipper stop at the top of the zipper, so if you pull the zipper up too hard it will come off at the top. The zipper issue is a cheap fix so I kept the jacket because it is very nice.

Date of experience: October 10, 2019
Thomas O.
Argentina
1 review
0 helpful votes
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I can not believe how
October 10, 2019

I can not believe how this jacket feels and looks great. I just took the bike out in 32 degree weather and oh boy!!!! this jacket protected me from the cold..

Date of experience: October 10, 2019
Bob Q.
Argentina
1 review
0 helpful votes
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Love this jacket. I am
October 10, 2019

Love this jacket. I am constantly getting compliments on it. A little stiff with the armor in but remove it and its perfect.

Date of experience: October 10, 2019
Sandra L.
Argentina
1 review
0 helpful votes
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Awesome jacket, fits well just
October 10, 2019

Awesome jacket, fits well just remember it runs small, I normally wear a xl, had to order 3xl to fit good, other than that can't wait till spring to ride.

Date of experience: October 10, 2019
Scott F.
Argentina
1 review
0 helpful votes
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This is a great looking
October 10, 2019

This is a great looking jacket. I am a small guy and after reading some of the postings on here I went with a XL and if fits me perfect. I took the armor out though as it just felt weird. Cant get a coat this nice and at this price with the same shipping rate anywhere else.

Date of experience: October 10, 2019
Bill F.
Argentina
1 review
0 helpful votes
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sick coat. love it. arm
October 10, 2019

sick coat. love it. arm vents let a lot of air thru on hotter days. love the emblems. im a skull guy so fell in love $#*! soon as i seen it.!!!!!!

Date of experience: October 10, 2019
Jennifer B.
Argentina
1 review
0 helpful votes
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I ordered this jacket for
October 10, 2019

I ordered this jacket for my fiance as a birthday gift...He was so impressed and loooooves this jacket! I highly recommend it!

Date of experience: October 10, 2019
Stephen L.
Argentina
2 reviews
0 helpful votes
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Great jacket. My husband loves
October 10, 2019

Great jacket. My husband loves it. Fits perfect. Both the vest and jacket came to us very fast. Great service and items from leatherup as always.

Date of experience: October 10, 2019
Sharon F.
Argentina
1 review
0 helpful votes
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I'm 6'2" 190 I ordered
October 10, 2019

I'm 6'2" 190 I ordered a large and it fits me just fine. The morning I got it I rode from Detroit to New York. Once the armor is broke in you don't know it's there. Love the coat!!!!

Date of experience: October 10, 2019
Tom Y.
Argentina
1 review
0 helpful votes
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the pictures on this web
October 10, 2019

the pictures on this web site do not do this jacket justice. it looks very nice, is soft, and not overly thick leather so that you can move. break in time time should be short. it has two outside pockets and two inside pockets. the reflective embroidering covers a lot of area and is a big plus. it offers a decent amount of protection, but i took the elbow pads out due to the fact they cause the sleeves to bunch up and look odd. the zip out liner is not a full liner, as in the sleeves only go slightly past the elbows(good thing if you tuck your gloves in your sleeves) and doesnt go all the way to the waist. its not a complicated process to remove it for warmer weather riding. the jacket looks great, feels great, and its not one of those that once you get to where you going your first thought is "man i gotta get this thing off." your comfortable with it both on and off the bike. good buy.

Date of experience: October 10, 2019
Eric H.
Argentina
1 review
0 helpful votes
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Jacket is great. very comfortable
October 10, 2019

Jacket is great. very comfortable after a short break in period. Was a bit stiff at first. Liner goes in and out easily, but i haven't had much need for it since it is plenty warm anytime above 50. Even at 85 it is comfortable with vents on the shoulders inner arms, and sides. Reflective embroidery is very noticeable making it great for both day and night rides, or rides that start in the day and end in the dark. Armor comes out easily if you prefer it without.

Only downside i see is that the back armor is one big piece, making it difficult to store other than on a hanger. Cannot fold it to stuff it in a bag.

Date of experience: October 10, 2019
Anthony I.
Argentina
1 review
0 helpful votes
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Really Like the jacket, and
October 10, 2019

Really Like the jacket, and can't beat the price. I have gotten many compliments about how good it looks. its great quality. I have only gotten to wear it a couple times as I live in New Orleans and it has not gotten that cold to many times so far. It will be great for as bad as winter here is. I would highly recommend this to anyone that wants to get a great leather jacket at half the cost of other places.

It is heavy and the built in padding is great for protection, I am in the military and required to have reflective material, so this jacket comes in handy for not having to wear an extra vest over the jacket as it reflects and looks great at the same time.

Date of experience: October 10, 2019
Pamela D.
Argentina
1 review
0 helpful votes
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Just awesome jacket. Order big
October 10, 2019

Just awesome jacket. Order big cause made small other than that enjoy.....

Date of experience: October 10, 2019
Tony Z.
Argentina
1 review
0 helpful votes
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My husband absolutely LOVES his
October 10, 2019

My husband absolutely LOVES his new jacket! It's comfortable, the leather is great and the skull design is fabulous!

Date of experience: October 10, 2019
Deborah L.
Argentina
1 review
0 helpful votes
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Jacket looks and fits great
October 10, 2019

Jacket looks and fits great so far everything I ordered has been on the money

Date of experience: October 10, 2019
Anthony E.
Argentina
1 review
0 helpful votes
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great jacke.t,comments,and where did you
October 10, 2019

great jacke.t,comments,and where did you get it! i wear xlt order 3xl and it fits great. great price and better customer service!

Date of experience: October 10, 2019
George B.
Argentina
1 review
0 helpful votes
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A gift for my husband,
October 10, 2019

A gift for my husband, He LOVED it. Very nice jacket. He shows it off all the time. Made very nice. Great coat for a reaaly great price!

Date of experience: October 10, 2019
Jason S.
Argentina
1 review
0 helpful votes
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Got my Jacket..very impressed with
October 10, 2019

Got my Jacket..very impressed with good quality heavy leather. I'M 5' 7" 200lbs. Weight lifter..Ordered XL alittle tight in the arms..but wearable even with armor left on. Great purchase..already ordered gloves

Date of experience: October 10, 2019
William Z.
Argentina
1 review
0 helpful votes
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Love the jacket was very
October 10, 2019

Love the jacket was very small for a 3x but it ended up fitting my son and He loved it so now I will be ordering a 5x .. great price

Date of experience: October 10, 2019
Barbara J.
Argentina
1 review
0 helpful votes
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This jacket looks better in
October 10, 2019

This jacket looks better in person than in the pictures. Quality is very good. The fit is VERY small however. I have bought 4 or 5 other jackets from LeatherUp and this one by far is the smallest fit. I wear a 2xl t-shirt, and I got the 5X which JUST barely fits. My other jackets are a mix of 3x and 4x. I was worried the 5X would be too big, but if there was a 6X I'd probably exchange it. I am 6'3" and about 260 by the way.

Date of experience: October 10, 2019

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States