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LeatherUp

3.6

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LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

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Jay A.
Argentina
1 review
0 helpful votes
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Great boot! Iwear a size
October 10, 2019

Great boot! Iwear a size 12 med. but read other reveiws by others, with mixed size differences. I went ahead and ordered my true size. Got them in a few days and tried them on and they fit perfectly for my feet. No break-in perod. Comfortable from the 1st day I put them on!My wife and I ride 2 up alot and know she wants a pair. She says they look GREAT! Grat boot at an affordable price .I've been shopping leatherup for all my leather wear and have'nt been dissapointed yet. Thank you Leatherup.

Date of experience: October 10, 2019
Margaret F.
Argentina
1 review
0 helpful votes
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Great boot, only issue is
October 10, 2019

Great boot, only issue is that I ordered a 12 and the box says 12 but inside the boot it has 11 size tags. The size was slightly small. Ut after wearing they did give, I also have to wear very thin socks, so I still love the boots but i am dissapointed that tehy were not a size 12 as i ordered which probably would have fit better. Great leather quality and super strong rubber sole.

Date of experience: October 10, 2019
Kathleen W.
Argentina
1 review
0 helpful votes
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I purchased these boots and
October 10, 2019

I purchased these boots and wear them most every day. I found the fit out of the box to be great, as I listened to other reviews and made sure I ordered the right size...about 1/2 size smaller than your shoe size. These babies are so very comfortable. Thanks for a great value and a great boot.

Date of experience: October 10, 2019
Sarah M.
Argentina
1 review
0 helpful votes
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Got the boots within four
October 10, 2019

Got the boots within four days or ordering. They are nice boots for the money and fit like a glove. I will be interested to see how well they hold up, but they appear to be of good quality.

Date of experience: October 10, 2019
Mark N.
Argentina
1 review
0 helpful votes
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This is my 3rd pair
October 10, 2019

This is my 3rd pair of LeatherUp boots by Xelement. The first pair I wore for almost 3 years and 30,000 riding miles before the sole wore out. The second pair is going strong, but I wanted a sole with tread for the winter. I love these boots. These boots are very well made and hold up to rough wear. As far as size is concerned, I normally wear a 12 and the 12s in this boot fit me perfectly. A size smaller would have been way too small. They were comfortable right out of the box.

Date of experience: October 10, 2019
Kevin H.
Argentina
1 review
0 helpful votes
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Haven't had long enough to
October 10, 2019

Haven't had long enough to rate Durability. They fit true to size and look pretty good, However as was noted previously they leave black on socks. Overall satisfied as to Value,

Date of experience: October 10, 2019
Martha Z.
Argentina
1 review
0 helpful votes
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Terrible customer service!!!!I was more
October 10, 2019

Terrible customer service!!!!I was more than satisfied with the boots, but not customer service. I have bought a lot of items from leather up and wasn't satisfied with my recent experience. They sent the wrong size and refused to send me a shipping label to ship them back, so I had to pay almost twenty dollars to send them back to get the correct pair. You can bet I WILL NOT order from here again. If it was my mistake I could understand but they just lost my business!

Date of experience: October 10, 2019
Sam V.
Argentina
1 review
0 helpful votes
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Ordered these boots on 11/1/2013
October 10, 2019

Ordered these boots on 11/1/2013 amazingly enough they were delivered the next day 11/2/2013. Of course I live in Las Vegas, NV and FedEx ground is next day. I did get my order in before the recommended deadline of 2;pm EST. I ordered my size and they were to big. I was a little upset because I did call customer support the day before I ordered them and they assured me they were true to size. On the 11/1/2013 the day I ordered them I sent in a chat and asked the same thing and was told again they were true to size. They looked incredible and I didn't want to send them back but just to big. I sent them back on 11/4/2013 and had my new pair a size smaller arrived today 11/8/2013. They do fit much better and I am very impressed. I also ordered in my original order the 1458 Brown Harness and it was the same thing not true to my size. They also feel and fit great. I will say that the construction of both pair are really, really nice. I am very glad I ordered them and will order again from leatherup.com not to mention let everyone know what a stand up company they truly are!!!! Thank you leatherup.com...

Date of experience: October 10, 2019
Amanda X.
Argentina
1 review
0 helpful votes
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I wear size 12d in
October 10, 2019

I wear size 12d in ever shoe I buy. However, these boots run at least 1/2 size big. If I wear two pairs of socks the boots seems comfy. I probably could have gone a whole size smaller. The sole was also way out of whack on the toe of the left boot. It looked like I had my right boot on my left foot. I had to take my dremel tool and shape it to look right. Could definitely be of better quality out of the box.

Date of experience: October 10, 2019
Cynthia Q.
Argentina
1 review
0 helpful votes
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I've had 2 pairs of
October 10, 2019

I've had 2 pairs of these boots and I love them. You do need to order 1/2 to 1 size smaller. To me these boots are great.You can buy them with confidence.

Date of experience: October 10, 2019
Brenda E.
Argentina
1 review
0 helpful votes
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Great looking and great feeling
October 10, 2019

Great looking and great feeling boot...I wear a 9 1/2...ordered a 9 as per suggestions from other reviews about sizing...perfect fit...feels like I've been wearing them a long time already...see my review about the chaps I got at the same time...great service with great prices...what a combo...Leatherup yoiu've got my wife worried...she's afraid this is only the beginning...SHE'S RIGHT...Stan in Quinlan, Texas

Date of experience: October 10, 2019
Rebecca S.
Argentina
1 review
0 helpful votes
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I am very happy w/
October 10, 2019

I am very happy w/ these harness boots, this is my second pair, and it was a gift for a friend and he loves them, they are great. thanks.

Date of experience: October 10, 2019
Alex B.
Argentina
1 review
0 helpful votes
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These boots are really great,
October 10, 2019

These boots are really great, each pair has lasted years and years.

Date of experience: October 10, 2019
Lisa K.
Argentina
1 review
0 helpful votes
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All I can say is
October 10, 2019

All I can say is this is the best value out there. I ordered a size 10 after reading the reviews because I normally wear a 10.5. Perfect fitting, comfortable and well made heavy leather boot. At this price you can't go wrong.

Date of experience: October 10, 2019
Sarah O.
Argentina
1 review
0 helpful votes
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I bought these for my
October 10, 2019

I bought these for my fiance for Christmas and he loves them. They fit him great and are very comfortable and he loves how they look and he wears them all the time.

Date of experience: October 10, 2019
Melissa I.
Argentina
1 review
0 helpful votes
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I followed the advice of
October 10, 2019

I followed the advice of other reviewers and ordered a half size smaller and they were perfect. My husband loved them. The weather has been bad so he hasn't been able to ride yet but I feel sure he will love them.

Date of experience: October 10, 2019
Tom H.
Argentina
1 review
0 helpful votes
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Great looking pair of boots.
October 10, 2019

Great looking pair of boots. as for size I wear a 9 1/2 and I ordered a 9 1/2, they were a big snug width wise but after a day of wearing they fit like a glove. the leather quality and stitching all look great and the lug sole has good grip in the grass/mud when pulling my bike through the back yard. I have no complaints about these boots, just need to see how they hold up now.

Date of experience: October 10, 2019
Deborah T.
Argentina
1 review
0 helpful votes
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I will address the sizing
October 10, 2019

I will address the sizing issue up front. I wear a 9D and almost ordered smaller based on the reviews. I ordered a 9 and they came in marked 9 Medium. With normal thickness riding socks, that you would want to wear anyway, they fit perfectly right out of the box. If I had gone down even 1/2 a size they would be going back. I own enough boots to know that for the price these are great. They feel fine and I'm ready to put some miles on them.

Date of experience: October 10, 2019
Carol O.
Argentina
1 review
0 helpful votes
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Great looking and great fitting
October 10, 2019

Great looking and great fitting pair of boots. Best boot for the money. Good grip when you put your foot down, no slipping or sliding in these boots. Bought my wife a pair too!

Date of experience: October 10, 2019
Deborah L.
Argentina
1 review
0 helpful votes
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Excellent purchase boots that I
October 10, 2019

Excellent purchase boots that I every had. Great grip on the streets, the boot look is very mean and stylish. I would recommend this boot always.

Date of experience: October 10, 2019

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States