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LeatherUp

3.6

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LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

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John O.
Argentina
1 review
0 helpful votes
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Fantastic pair of boots. Very
October 10, 2019

Fantastic pair of boots. Very well made and very high quality. I was blown away by these. A real bargain compared to the cost of HD's.

Date of experience: October 10, 2019
Dave H.
Argentina
1 review
0 helpful votes
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Very impressed with these boots!
October 10, 2019

Very impressed with these boots! Fit well right out of the box. I've worn them almost everyday & they are extremely comfortable. Almost no "break in" period needed. I'll buy another pair of these.

Date of experience: October 10, 2019
Barbara A.
Argentina
1 review
0 helpful votes
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These boots are VERY comfortable
October 10, 2019

These boots are VERY comfortable and have cushioned insoles that make them feel great. I've purchased boots that cost twice what these did and feel like I'm wearing clod hoppers. I love them and they require like, one day break in.

Date of experience: October 10, 2019
Cynthia X.
Argentina
1 review
0 helpful votes
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Very happy with this purchase.
October 10, 2019

Very happy with this purchase. I wear 11 1/2 Mens shoes and ordered the 11 since most reviews claimed they ran large. I can agree. The boots fit me great, but if they were either a "loose fit" or a "tight fit" they would be a loose fit for me. I've only put one 100 mile ride on these boots, but I am very impressed. They are comfortable, and appear durable. I'll be putting dr scholl's inserts in them, but i do that with EVERY shoe I buy, so its no knock on LeatherUp. I bought these for riding, but these would also be great boots for other wear such as work. One last comment, there are warmer boots out there. If you are looking for a GREAT boot for cold weather, this is not the boot. With that said, my 100 mile ride was in the 30's and it wasn't because of cold feet that i was cursing the 40mph wind gusts (with two pairs of thick socks, of course). So I do think these are great boots for general wear, but not specifically cold wear.

Date of experience: October 10, 2019
Linda M.
Argentina
1 review
0 helpful votes
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Great boots,I usually take size
October 10, 2019

Great boots,I usually take size 10-1/2 or 11 .I got the 10-1/2 and they fit perfect,very comfortable from the first time I put them on.

Date of experience: October 10, 2019
Maria U.
Argentina
1 review
0 helpful votes
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Great boot, sizes run big
October 10, 2019

Great boot, sizes run big highly recommend this boot

Date of experience: October 10, 2019
Michael A.
Argentina
1 review
0 helpful votes
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I normally wear a 8
October 10, 2019

I normally wear a 8 1/2 to 9 and ordered the 8 1/2 after reading the reviews. Good fit with a thicker pair of socks. I did find that they rub the outside of my ankles a little during the first couple of times wearing them to break them in with thinner socks on. Other than that, now that they have gotten broken in I love them. Great look, feel and price. Shipping was quick as well. I've already recommended them to a friend.

Date of experience: October 10, 2019
Deborah X.
Argentina
1 review
0 helpful votes
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Excellent Boots. Years ago I
October 10, 2019

Excellent Boots. Years ago I wore a 12 and didn't realize I now wear a 13-EE (sheesh, age) But the exchange was painless and fast. Great service and great boots.

Fabulous customer support too!

Date of experience: October 10, 2019
Andrew X.
Argentina
1 review
0 helpful votes
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Recieved the boots in a
October 10, 2019

Recieved the boots in a very timely manner. The boots are slightly big but I knew they would come that way due to the reviews. I have wide feet. The boot is tight for my wide feet but are loose in length. Add in a thick pair of socks or feet cushions and it's a perfect fit. If you have wide feet be careful. If I would have gone down a 1/2 size they wouldn't have fit.

Date of experience: October 10, 2019
Ben R.
Argentina
1 review
0 helpful votes
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I had my wife order
October 10, 2019

I had my wife order me another pair. I love these boots!. Great service, fast delivery. Had no problems whatsoever. Highly recommened. Will order again!

Date of experience: October 10, 2019
Joseph P.
Argentina
1 review
0 helpful votes
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Very good quality leather. Very
October 10, 2019

Very good quality leather. Very comfy. Runs a bit larger. I wear a 10 1/2 normally.

I ordered a size 10 and fit perfect! Looks like $300 HD boots. Leather up is the best. Only Leather-up for all my motorcycle gear needs from now on :)

Date of experience: October 10, 2019
Bob U.
Argentina
1 review
0 helpful votes
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Very good quality boot although
October 10, 2019

Very good quality boot although I slipped up with the size. You guys have got at least one size smaller feet than us Brits. Ordered another pair which are great. Too expensive to return the original pair so put them on e-bay. Sorted.

Date of experience: October 10, 2019
Susan S.
Argentina
1 review
0 helpful votes
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WOW, Awesome boots great price,
October 10, 2019

WOW, Awesome boots great price, order 1/2 size larger if you have WIDE feet. I had to return for a larger size great service and the return policy is second to none. Will be from ordering from Leatherup again.

Date of experience: October 10, 2019
Maria L.
Argentina
1 review
0 helpful votes
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Look great and feel great.
October 10, 2019

Look great and feel great. They are much heavier leather than I expected. I read other reviews and ordered a 1/2 size down. The fit was perfect! Great boots!! I will buy all my gear from Leatherup!!!

Date of experience: October 10, 2019
Mary J.
Argentina
1 review
0 helpful votes
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I have not worn boots
October 10, 2019

I have not worn boots for over 25 years. I used to own a pair of harness boots made by a famous competitor. I do not remember what happened to them. I saw these Xelement harness boots with log sole online. After reading aout how comfortable they are, I ordered a pair for myself. I ordered my regualr shoe size, 11 medium width, even though many people say the boots run about 1/2 size large. I could not wait to try them on. They are so comfortable, I forget that I am wearing boots. The fit is perfect. I am actually wearing them as I write this review.

Date of experience: October 10, 2019
Tony J.
Argentina
1 review
0 helpful votes
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These boots are very nice
October 10, 2019

These boots are very nice heavy quality leather. I am a size 11 in wolverine, danner, and redwings. ordered a size 11 and they fit perfect. most people dont realize that sneakers or tennies run different sizes than boots. I am a size 12 in nikes. any boot store will measure your foot and tell you your size and whether or not you need a wide size. the only reason for the 4 stars is the toe on booth boots had little scuffs/scratches in the leather which the manufacturer covered in a black resin type tar. not very noticeable, but its there. Also i changed out the flat, thin insoles for dr. scholl's gel boot insoles, and what a difference, the boots molded to my feet and feel great. would highly recommend. Big AL , Idaho harley rider

Date of experience: October 10, 2019
Joe W.
Argentina
1 review
0 helpful votes
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The boots appear quite study.
October 10, 2019

The boots appear quite study. They fit well, with the sizing chart being right on. The lug sole gives lots of grip on our gravel driveway. The look is classic 60's...lol, just what I wanted. I'm very pleased.

Date of experience: October 10, 2019
Diane E.
Argentina
1 review
0 helpful votes
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I received these boots last
October 10, 2019

I received these boots last night. I took them out of the box, put my orthotics in and they felt great. I am wearing them for work and I think they are great. Great support and very comfortable. I'm glad I ordered my regular size as they do run a little big. Had I ordered a half size larger they would have been too big. Thanks LeatherUp!

Date of experience: October 10, 2019
Mary J.
Argentina
1 review
0 helpful votes
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Second pair. Can't beat them
October 10, 2019

Second pair. Can't beat them for the price. Tru to size. Last long.

Date of experience: October 10, 2019
Virginia Y.
Argentina
1 review
0 helpful votes
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Im a size 10,ordered a
October 10, 2019

Im a size 10,ordered a 9.5.I stuck a foot insert into them and maybe still just a tad loose.I figured good enough because if I was to order a 9 and they were to tight it wouldnt be worth it.They go on and off easily but dont fall off.Great boot,soft leather and comfortable!

JT

Spencerville,In

Date of experience: October 10, 2019

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States