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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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Lovely boots at a great price. Definitely order at least one size to one half sizes smaller than usual size.
Love my new boots! I have had them for almost a month and did have to break mine in as one foot is a little "rounder" than the other and it's a little tight but not uncomfortable. I feel very comfortable when riding. Great boot for a great price.
The boots themselves are 5 stars. It took leatherup about 2 months to get them back in stock but when they did become available, I received an email with a link to the boots and bought them immediately. After I ordered them, I received an email that they would ship within 2 days. 1 hour later, the order was processed and shipped out. That's some crazy fast service.
These boots feel like an extension of my feet. They are flexible but sturdy. You do have to order a half size smaller because they run big. Excellent boots, I am in LOVE!
For the money they're great! The color is pretty much as depicted in the picture, more dark toffe than dark brown. The leather is pretty soft, the only negative that I've noticed is that they are a little heavy, more than I like my shoes to be, but I've also seen even heavier boots out there. If you like the style of this boot I'd say try it and decide for yourself. I keept my pair and it became my almost everyday boot. Thanks Leatherup!
I love love LOVE these boots! The leather is super soft and the color is awesome! I just wish I would have ordered an 8 instead of an 8 1/2 but I've decided to just wear thicker socks. The delivery was super fast also!
I love these boots..they arrived broke in and the leather is very soft. I ordered my size, 8 /12 and the fit was perfect. These are the most comfortable boots I've ever worn.
I love these!! I took the advice of other reviews and ordered 1/2 size smaller. They are incredibly comfortable. My size wasn't available and was on back order but was surprised when I received an email 3 days later stating that they were in and once ordered I received them in just a few days. Now I just need to get a black pair!
Love these boots. So does everyone else. I always get compliments when I wear them. They are a little large, but just wear extra socks. People ask me if they are Frye's! Very good value. Great service. They arrived in 3 days. What more do you want?!
These are the second pair of boots I have ordered and I love them. The leather is soft and fit perfectly. I wear a 7 wide all reviews says they fit a little large but for me size 7 fit perfect. You will not be disappointed.
Dawn
Spring, TX
We bought these boots for our 23 year old daughter for x-mas. She was thrilled with how they looked and we were all pleased with the quality. It exceeded our expectations!
These boots are awesome. Fit perfectly. Everyone that sees them wants a pair. As a matter of fact, I'm wearing them right now. They are my go to boots. I kept looking for some like these but couldn't find what I wanted for the price. These are well worth the price and then some. Very comfortable and go with anything you want to wear! Love them!!!
These made the perfect Christmas gift for the Mrs. The boots look great, the uppers are made from a really soft and supple leather and she said that they almost felt like they were broke in already. Both the heel and sole can be replaced when they wear out - so that was a nice bonus. I am really happy with this purchase. My wife wears a size 7 1/2, but based on all the feedback here I DID order 1/2 size smaller (I ordered a size 7) and the fit was perfect.
i was looking for a solid AND stylish boot not just for riding but also street. after reading the reviews i first bought a pair 1/2 size smaller, but they were snug so i sent them back for my true size. they are super comfy, and GREAT price, good service. i am next buying a black pair!!
I had been lusting after the Frye boots. I kept coming back to them again and again but couldn't bring myself to pay $200+. So after googling "frye harness boot knock offs" I was elated to find an alternative at leatherup.com. These boots are perfect in every way. The quality is outstanding and the look is perfect. And that leather smell...
Two things to note:
1) the XElement logo on the outside of the heel is perfectly covered by the harness on my boots. It slouches just perfect and you can't even see it
2) there is a small kind-of logo on the front of the boot shaft that says "oil rubbed leather" or similar. You don't really notice it when you're wearing it and it can't be seen from any kind of distance, but it was a surprise to me. Doesn't change my opinion, though.
I've had several people ask if they are Fryes, so you can bet they are what you're looking for if you're anything like me.
If you can't tell by now, I didn't buy these for they're work boot qualifications, so I can't attest to their comfort in that scenario. As a "casual" wearer they are super comfortable and they're beginning to feel like "my" boots from the inside out after just a couple of days.
great look , comfortable, order half a size smaller for snug foot look and fit. As good a quality and look as the much pricer designer brand.
very good lookin' boot; fits a little loose in the heel,but I can live with it. the color is jsut as the picture shows. very comfortable. I have gotten alot of complaiments on these! especially like the buckle & straps they r thicker than other boots that I have.makes mt other ones look cheap !
Very comfortable, well made the feel of the boots are exceptional.
Really nice leather, good construction. The toe box is substantial with very stiff leather that needs to be worked in. Get one half size down. I'm an 8 and got a 7. Too small so I returned them (super easy) and got a 71/2. The fit was a little snug but I've been riding in them for awhile now and they've loosened up as all well-constructed leather boots do. These boots with skinny jeans make me look like a pirate! Thanks Leatherup! I'll be back...Haaaarrr!
I wanted a pair of boots to match my husband's. I wear a true women's size 7M 99% of the time. I read the reviews recommending going down a 1/2 size. LeatherUp was out of size 7 and only had 1 pair of 6-1/2 left so I took a chance and ordered them. These boots took about 15 minutes to slightly break in. They fit me perfect, so yes, down size by a 1/2 size. I'm so glad I did. I can wear them all day and forget I have boots on, a first for me. I usually can't stand boots for more than a few hours and can't wait to get them off, but not these puppies, they are extremely comfortable on my feet. I love the way they look with my jeans!
Love these boots!! this is the second pair I ordered!!
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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