Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of LeatherUp

LeatherUp

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate LeatherUp?
grey stargrey stargrey stargrey stargrey star

LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

Instant Feedback

35,753 reviews

We monitor reviews for authenticity

Mike B.
Argentina
1 review
0 helpful votes
Follow Mike B.
Unfollow Mike B.
Share Review
Report Review

man i love this jacket
October 10, 2019

man i love this jacket this was one smart buy jacket is very well made , and looks very good fit good on me every one love it , after seeing it my brother order one i give it a five star

Date of experience: October 10, 2019
Diane E.
Argentina
1 review
0 helpful votes
Follow Diane E.
Unfollow Diane E.
Share Review
Report Review

Excellent jacket for the price.
October 10, 2019

Excellent jacket for the price. I'm 6'1", 235lbs and the 2XL fits great. The jacket appears to be very well made and is surprisingly heavy. It's very comfortable to wear on the bike. My only issue with the jacket is the lack of ability to really cinch down the cuffs. The cuff opening is rather large and allows lots of air to enter the sleeves. I'd recommend wearing a pair of large gauntlet gloves with this jacket in cold weather. But, other than that, I have no complaints. Again, amazing value.

Date of experience: October 10, 2019
Martha R.
Argentina
1 review
0 helpful votes
Follow Martha R.
Unfollow Martha R.
Share Review
Report Review

I can't say enough good
October 10, 2019

I can't say enough good things about this jacket! I did a lot of shopping at various stores before purchasing, and this cannot be exceeded for the price. The leather is a nice heavy quality, and all the hardware seems very durable and long lasting. I read other reviews before purchasing, and agree that the jacket runs a bit small. I'm 6'1" and 225#, but the 2XL fits perfectly.

Date of experience: October 10, 2019
Anna U.
Argentina
1 review
0 helpful votes
Follow Anna U.
Unfollow Anna U.
Share Review
Report Review

wow, I expected "decent" for
October 10, 2019

wow, I expected "decent" for the price and got "great" instead. Surprisingly high quality. comfortable and solid construction. great leather quality. Heavy weight and looks terrific. no one would ever know how little it cost. went to Harley dealer and looked at Jackets in the $400 range. this is just as good. Leatherup will be my first stop from now one for bike gear purchases...thanks...keep up the good work.

Date of experience: October 10, 2019
Virginia Y.
Argentina
1 review
0 helpful votes
Follow Virginia Y.
Unfollow Virginia Y.
Share Review
Report Review

If this leather doesn't deflect
October 10, 2019

If this leather doesn't deflect wind, debris, rocks, small animals, birds, and whatever else is out there I don't what will. Beefy leather (buffaloey?) and great fit, sleeves are generous but not too long, great fit throughout. I would be OK wearing this into a store or restaurant without feeling like a boy racer.

Date of experience: October 10, 2019
Scott J.
Argentina
1 review
0 helpful votes
Follow Scott J.
Unfollow Scott J.
Share Review
Report Review

Great buy for the money,
October 10, 2019

Great buy for the money, still chilly here in New England upon delivery, this jacket has a great weight and keeps me toasty with out the liner in. For the price I'd highly reccommned this product, the armor is flexible and does not feel stiff, it is hardly noticable when moving around. Only complaint would be the double snap makes it slightly stiff under the chin, hoping it will subside with wear.

Date of experience: October 10, 2019
Charles K.
Argentina
1 review
0 helpful votes
Follow Charles K.
Unfollow Charles K.
Share Review
Report Review

I am 6'0" and weigh
October 10, 2019

I am 6'0" and weigh 195lbs and the XL fits well. Excellent quality at a fantastic price. Love it. It's a bargain!

Date of experience: October 10, 2019
Richard C.
Argentina
1 review
0 helpful votes
Follow Richard C.
Unfollow Richard C.
Share Review
Report Review

The jacket is good quality
October 10, 2019

The jacket is good quality at a great price. The customer service was the worst I have ever experienced (including the cable company and my wireless provider!). Beware if you are giving or trying to use gift certificates. I tried to make a purchase and apply two separate gift cards. The system wouldn't let me and the customer service rep told me Tough Luck. Me and the person who bought the card for me basically got ripped off. Next time friends are asking for gift ideas, I'll definitely tell them to get me gift cards for someplace else!

Date of experience: October 10, 2019
Kimberly F.
Argentina
1 review
0 helpful votes
Follow Kimberly F.
Unfollow Kimberly F.
Share Review
Report Review

I was looking for the
October 10, 2019

I was looking for the best leather jacket I could find for the best price! In this jacket I found both. I have bought several items from Leatherup in the past and have been please with every one of them. The zippers are heavy duty, the vents are placed in critical areas of the jacket and allow the air to flow from front to back easily. The lining is great but with the weight of the buffalo leather I probably won't use it. We just took a trip to southern Utah and I wore it most of the time even in 90+ weather. I am 5'7" and weigh about 210 and I had to order the 3X but other than the sleeves were very long it fits roomy without the liner which I like. I had my tailor shorten the sleeves about 2" so they are fine now. The Level 3 armor in the shoulders and elbow are great you hardily know they are there. But the best part of the jacket is its comfort and awesome buffalo leather which feels soft and yet heavy enough to be very protective. Great job Leatherup keep up the good work and products!!! I will be back ASAP.

Date of experience: October 10, 2019
Kimberly K.
Argentina
1 review
0 helpful votes
Follow Kimberly K.
Unfollow Kimberly K.
Share Review
Report Review

Coat exceeded my personal taste
October 10, 2019

Coat exceeded my personal taste on leather riding jackets, very comfortable.

The leather coat is level #3 protection, Fits like a glove. The zip out air vents in the coat are great. High quality zippers as well. Coat is a great value for the money, with similar coats costing as much as 400.00 dollars you can't go wrong with this one. Leathr up .com rocks~~~

Date of experience: October 10, 2019
Brian Q.
Argentina
1 review
0 helpful votes
Follow Brian Q.
Unfollow Brian Q.
Share Review
Report Review

Excellent jacket. Great quality, very
October 10, 2019

Excellent jacket. Great quality, very heavy leather. Outstanding features. Did have to return the first jacket that I ordered due to it being a little too small. I'm 6'0 260 athletic build. Normally where a 2X jacket, but had to order a 3X. The 3X fits great. The sleeves are a little too long and the cuffs could be a little smaller, which would prevent wind from blowing down the sleeves. Overall would highly recommend leatherup products to everyone.

Date of experience: October 10, 2019
Cynthia N.
Argentina
1 review
0 helpful votes
Follow Cynthia N.
Unfollow Cynthia N.
Share Review
Report Review

Excellent jacket. Great quality, very
October 10, 2019

Excellent jacket. Great quality, very heavy leather. Outstanding features. Did have to return the first jacket that I ordered due to it being a little too large. I'm 6'4" 260 average build. Normally where a 2X jacket, I order a 3X. The 3X was to big. Fits perfect. Overall would highly recommend leatherup products to everyone.

Date of experience: October 10, 2019
William A.
Argentina
1 review
0 helpful votes
Follow William A.
Unfollow William A.
Share Review
Report Review

The item was sent quickly
October 10, 2019

The item was sent quickly and my husband loved this gift. It fit perfectly and seems to be of very good quality. He can't wait to start riding again in the spring.

Date of experience: October 10, 2019
Mike Z.
Argentina
1 review
0 helpful votes
Follow Mike Z.
Unfollow Mike Z.
Share Review
Report Review

It's cold this time of
October 10, 2019

It's cold this time of year in western Nebraska but this jacket tackles both the cold and wind with the best of them. Either my arms are shorter than most or the sleeves are a bit too long for normal wear, but when riding they are just the right length. Like all the Xelement products I've purchased, this exceeds their claims.

Date of experience: October 10, 2019
Ben M.
Argentina
1 review
0 helpful votes
Follow Ben M.
Unfollow Ben M.
Share Review
Report Review

I am very pleased with
October 10, 2019

I am very pleased with this jacket AND with Leather UP. The jacket arrived within a week, it's quality seems great and it looks good. It is heavy so I don't know how long into the warmer weather I'll be able to comfortably use it, however, the venting systenm seems to be very effective. I'm 6'1" 235lbs unfortunately a lot of that weight is around the middle. 2X fits well with room to adjust for /- in weight.

Date of experience: October 10, 2019
Anthony O.
Argentina
1 review
0 helpful votes
Follow Anthony O.
Unfollow Anthony O.
Share Review
Report Review

Great leather jacket! Very stylish
October 10, 2019

Great leather jacket! Very stylish and functional. Great fit as well. I am 6'1" 235 lbs so i bought the 2X and the fit is great. Sleeves a re a little long but good when riding the bike. Quality of the jacket is great can't beat the value. I liked it so much I bought my 23 yr old son one for Christmas!

Date of experience: October 10, 2019
Patricia O.
Argentina
1 review
0 helpful votes
Follow Patricia O.
Unfollow Patricia O.
Share Review
Report Review

Top quality jacket,and an awesome
October 10, 2019

Top quality jacket,and an awesome jacket for the price!!!!

Date of experience: October 10, 2019
Barbara B.
Argentina
1 review
0 helpful votes
Follow Barbara B.
Unfollow Barbara B.
Share Review
Report Review

Very nice quality jacket. Kept
October 10, 2019

Very nice quality jacket. Kept me warm on a ride in 45 degree weather, and I stayed cool on a 80 degree ride with the vents open and liner removed. I'm 5'9 170 lbs, and a medium fit perfect.

Date of experience: October 10, 2019
Mike Y.
Argentina
1 review
0 helpful votes
Follow Mike Y.
Unfollow Mike Y.
Share Review
Report Review

Great heavy weight jacket with
October 10, 2019

Great heavy weight jacket with all of the armor you need, I have gotten a lot of compliments on it. Several guys I ride with that have jackets that cost 2-3 times more were impressed with the quality.

Date of experience: October 10, 2019
Amy Z.
Argentina
1 review
0 helpful votes
Follow Amy Z.
Unfollow Amy Z.
Share Review
Report Review

I do not really like
October 10, 2019

I do not really like this jacket. I am 5'9" and 200 lb . 47 inch chest. I ordered a large and could not get my arms in the sleeves. It may have been a womens large ? I sent it back and recieved XL . It fits, except the sleeves are too long. The collar is stiff and rubs on my neck. To sum it up, it is a good leather jacket that is not comfortable on me.

I like Leatherup and will buy here again. but returns are not easy.

Date of experience: October 10, 2019

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States