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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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Great value and quality, but unfortunately had to return for larger size. Ordered a large but had to return and order a 3X. Size charts is not very accurate. But overall another great product from Leather Up
Ordered this jacket for summer riding. Was surprised at the removable quilted lining being as warm as it is. Very versatile. Only complaint is too many zippers and not very good zippers either. The zipper on the chest opens nothing but the zipper? What good is that? For the cost I'm ok with it.
The zipper on the chest opens nothing and I would love to know what it is for? I am 6 ft 1 in and 245 llbs with a 46 waist. The jacket is tight and if I gain any weight It will not fit. It is cool and well vented but the lining is not easy to put back in because there are snaps inside the main jacket sleeves that must snap on the the lining. Overall I give this jacket 4 stars.
Based on other's reviews I ordered this jacket, It is true get a size larger. I got a 2x and it is just right maybe a little snug with the liner vest is, but warm. This zipper to no where on the chest I thought a pen would fit nicely. Well made and I foresee years of service from it.
I needed a summer jacket as my leather is just too warm. This is for riding mainly in NH and ME. I ordered the 2XL based on reviews, I'm 6', 210 lbs and the 2XL is a perfect fit. I haven't pulled the lining out yet but seems like it should keep me cool in the summer. Construction seems very good and for what I paid, I am very happy with my purchase.
Looks good, fits just fine, was delivered in very short order.
Luv the vest! It fits well, looks good and now holds all my rally pins.
Good deal for the price a little lite and lower grade than what i was expecting but then for the price not bad. The pockets and buttons is fine feel is ok just looks cheap and feels kinda cheap but then look at the cost and its ok for a starter vest but nothing to brag about .
Really Nice Vest, Can't beat the price, and has a Gun Pocket. Can't go wrong with it.
I liked it very much it fit and looks great the gun pockets have a big opening so if you have a small gun it can fall out I added valcro on mine
First one was too small, it costs too much to send it back, so ordered the next one larger.
Looks great! The side laces help to customize the fit. I wear it outside my leather jacket to display all my pins and stuff. For that reason you may want to consider a larger size. We will see what the guys think when I where it on the Christmas Toy Run tomorrow. My third purchase from Leather up. 100% satisfaction thus far.
Love the subdubed Live to Ride embossed logo on the back, laced sides give additional breathing room and air flow. Best vest for the price ive seen anywhere.
Well, I love it, My husband hasn't seen it yet, it's for Christmas! But, I know he will love it too.
This jacket was exactly what I was looking for but when I found it, it was out of stock. When notified it was in stock, I ordered it. I ordered a 2XL on a Friday and received a M the following Tuesday. I wanted it for a rally and didn't have time to exchange it. Now it's out of stock again and I will be returning the M. I loved the look, feel, and quality of the jacket and look forward to when it is in stock again but am not happy somebody can't read a packing slip, causing me an inconvenience and the cost of return shipping. Star rating is for the jacket. Service gets a 3 - and only because of the free, speedy shipping.
Nice heavy jacket, I highly recommend this jacket for its fit, warmth, and quality.
Like it, wore it all season. Nice and warm when it needed to be, and unzip all the vents for a little cooling off. Runs a little small (like most jackets I have ordered) But the added stretch at the side makes it fit nicely.
Well as of today 3 trips and this jacket is great. For me good fit, and on first trip with one layer was just right with 40 degree weather in AM then warmed up to 72 and still was nice. the expandable sides also nice. We all pray not to go down but I believe this jacket will be very good protection if that ever occurs. The inside pockets were enough for me but some people might want 2 more. For the price I paid with our rewards bucks from LUP it was a steal. I will enjoy this jacket for years, and you should too.
I love this jacket and really, really wanted it to work. But...my arms would need to be about 7 inches (!!) longer to even come close to working. The elbow armor doesn't even *start* until below my elbow. Why oh why can't they make these jackets for women with normal length arms. Even in riding position, the sleeves would be incredibly too long. I understand the extra sleeve length to compensate for hiking up of the sleeves while in riding position, but this is ridiculous. The jacket is gorgeous, but if this is the way all Xelement jackets are cut, I guess I'll have to rule Xelement out for me. All other measurements of the jacket are fine: bust/waist/overall jacket length. Alas, I must return :(( Please, Xelement...are you listening????
The jacket looks better than we were expecting. Good fit and quality.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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