Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I purchased this once notified it was back in stock and during the Cyber Monday sales. I had been looking over a year for a new leather jacket that could be worn beyond riding my bike as a somewhat casual jacket. I'm usually between a L and XL (being busty) and the XL was the right choice. Even with the liner removed, it is still somewhat snug. It definitely has a clean look, functional zippers/pockets and nice features to make it comfortable. I'm happy with the purchase in terms of price and quality. The actual jacket is much darker and more shiny compared to the photo (maybe not a big deal to some) because I thought it appeared matte in color and softer in texture. Still, I'm keeping it.
I ordered this jacket on 5/15 and it arrived on 5/18. I got a medium (I'm 5'7 and about 155) and it fits perfectly. I love this jacket so much. The cut it really nice and very feminine. The vents are extremely convenient; I was able to open them all while riding on the back of my husband's bike with no problems. Well worth the money.
I bought this jacket for my wife. She is 5'-7", 120 lbs and a 36c. Xl fits perfect! Nice quality, definitely worth the money. 4th xelement product from leather up, no complaints so far. Good job leather up.
My wife loves this coat. Very good quality. Excellent price. Leather up is the only place I buy my riding apperal. 5 star
This jacket was EXACTLY what I was looking for!! Everything is PERFECT!! The sleeves have a little extra length, and zip/snap down really tight so gloves go right over the top of 'em; the venting allows just the right amount of air in; the liner is easy in/easy out, and the leather is heavy duty, yet flexible. I got the XL, at 5'9", it doesn't ride up, and I have enough room underneath to wear a few layers. 110% satisfied with this purchase!
I have 3 grown daughters ages 22 (twins) and 24. I bought 3 of these jackets and they absolutely love them. This jackets fit perfect and were body cut for women. My girls will ride on the back of my touring bike a couple times of year and these jackets are a great protection with style. They love the added shoulder and elbow pads. It gives you the in shape look!
Love the fit. It is a riding jacket that doesnt make my features look manly. Very heavy duty. The only thing that bothers me a little is the snap collar has no place to go once unsnapped and rubs on my neck. i find myself fumbling with it often. i wish it had a snap on the other side to pin it back when not secured.
The fit was right on!! i am 5'6" and 128lbs with a small but and the medium was perfect.
I don't think I clicked right on the stars but I give this coat 5 stars!! The service was amazing!!!! I am very pleased and will tell my friends to order here! Thanks for the super fast delivery :)
I am 5'7", 175lbs, size 12 pants and 38DD. According to the size chart a L or Xl is suggested, however, knowing how leather jackets fit, I knew to go larger; and I was right. I ordered the 2XL, which should have been huge, but wasn't. It wasn't tight but still fit sleek and I could fit my favorite sweatshirt under it because of the side gussets; which is a neccesity as I am always cold. Also, I love the shoulder gussets which allow for full arm mobility which is neccesary when riding your own bike for full control. The arms are a little long when standing, however, when you stretch your arms out in front of you for riding your own bike, the length is perfect. I guess my only complaint is that the shoulder and elbow armor make you look more bulky, and I already have broad shoulders. It looks better with them out, but leave them in because my husband prefers me to have the extra protection. Also, if I were to buy a similar jacket with the zip-out lining from Harley, it would retail at $475! Overall, I am very happy with the jacket: style is sleek, fit is good and duribility and construction are great. Would definately recommend, especially if you ride your own bike!
I bought this as a birthday present for myself..... I did however take out the pads. The sleeves are longer than most jackets which is perfect for my long arms, the liner is easy to remove and replace. I have already been riding in it and its perfect. I have received many compliments and have told them exactly where I bought it. I'm so happy I finally have a jacket that fits me....
Janice D.
New Jersey
This was the 3rd jacket I purchased - the other 2 were purchased elsewhere. I wore the other 2 and didn't like either of them-to tight, too heavy, not flexible enough. I tried both of the other jackets on in the store and took them home only to return them. I purchased this jacket on-line and received it and was so happy with the feel, the fit and everything about it. It is comfortable, thick, durable, fits great & I was very pleased with the cost also!
Very heavy and durable. Very nice. Many features for the money. Tight fitting, so order a size larger if you'd prefer a less snug fit. I love everything about this jacket. Good experience with Leatherup. I would order from again.
She loves them. Soft, great fit, and great price, we will be repeat customers, for sure !!!
It isi winter here in the mo we really have not used this item but the quality for the money is really great with the Xelement products. I find you can't go wrong with Leatherup.com!
Regan
Great gloves! I have short fingers and wide hands. They fit perfectly after working some mink oil into them.
I apparently have man hands lol I ordered a medium and they are a little tight but oh well Other than that I love them. they look and feel great and are a great quality for the price
Bought these for gf, size was perfect , she loves them.
The gloves are wonderful and fit beautifully! I Highly recommend them for anyone who is looking for a nice, high quality riding glove!
They ran a little small I ordered a large and they were to small had no problems doing the exchange and wore then for class they felt great. Also bought a jacket and love it, definitely would order from here again.
The gloves are a little snug so I would buy a size up, but the quality cannot be beat for the price you pay! I will definitely buy again!
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

