On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
LeatherUp Reviews Summary
The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Love my jacket! Great product for a great price. Picture does not do the jacket justice. The sizes are "roomy", but pretty good fit overall.
Wife loved the jacket! She's often getting cold on the bike, and really appreciates the heaviness of it! She also was very impressed with the armored features? Great coat!
Very heavy leather, great quality. Decoration stitching is well done. Impressed.
Purchased this Leather for my wife @ Christmas 2016 Boy what a nice leather it is and my wife is very much involve with it. Great quality, and very sexy leather for sure....Very fast shipping and a great price...
I love this coat! The fit, the size, the pockets, the purple!! I couldn't be more happy with my purchase. Very heavy duty and warm. And the price was awesome!
Bought this jacket for my wife. Wanted something 'out of the ordinary' for her, and purple is her favorite color. This jacket is stunningly beautiful and she looks beautiful in it. I would say the sizing is a true fit. Her waist is about the same as her bust and she is short, so was afraid to go too large because sleeve length would become an issue. Ordered the 2xl. At first it seemed too small, but after removing the liner and armor it fit great, but left little room to spare. If you wish to retain those features, you should consider a size larger than normal. I had found two other places on the internet that offered this same jacket, but Leatherup had the best price by far. The jacket is well made, especially for the price. We are both extremely happy with the jacket and the service we received from Leatherup.
I think my wife likes this coat . What can I say anything my wife likes I like so there you have it .
I purchased this jacket for my wife for her birthday. I'll likely get in trouble for the following, but here goes; she about 5' 6" and about 160 Lbs. and a bit busty. I ordered her a large and it fits extremely well. To quote another review, "Boy what a nice leather it is and my wife is very much in love with it. Great quality, and very sexy leather for sure....Very fast shipping and a great price..." It is a very attractive jacket and a great value!
I love Xelement riding gear and this jacket does not disappoint! I ordered an XL to wear over hoodies,etc. and found it a bit larger than the size chart. I've gotten numerous compliments on this. It is very good quality, as I've come to expect from Xelement. It is light enough to wear during the summer months, but warm enough for colder days paired with a base layer. Overall a great jacket.
I purchased this coat as a Christmas present for my daughter. I have yet to give it to her, but upon my initial inspection after it arrived I have no doubt she'll love it. I can't speak to the durability or fit until after she tries it on and has worn it for a while, but the value is obviously tremendous. This coat is well made, supple, and attractive.
I love it!, Great motorcycle jacket, it's warm, it blocks the wind and it matches my bike!
Boots are extremely wide and unless you have a very wide foot, you will have to double up on socks to get them to fit right. What appear to be pull cords on the sides are only decorative. It would be great if you could snug up the boot with these but you can't.
Excellent quality for the price, and they fit well.
Great boots! I love the spaceous fit since I have wide feet. Boots feel well-made, sturdy and sure. I love the dual zippers securing the tongue flap and they open the boot wide enough so wearer's don't have to squeeze their foot into the boot. They have plenty of room to accomodate the different calf sizes of most wearers, and some may find the calf fit a bit loose. This makes the boots take a bit of getting used to because they don't fit snugly along the calf. All that said, I still love them and would purchase them again.
I bought this for my wife, she was floored with the jacket and loves how it fits and looks.
I was not happy with how bulky they are. I need to return them to you.
Wow, talk about fast delivery. 2 day express. Fitment chart is 100% accurate. Great fit, great quality, and an unimaginable low price tag. Will buy from again.
looks bad-$#*! , fits great better than other vest I have purchased great quality will last even as rough as I treat my vest the conceal pocket works great for me and the price need I say more
I have been ordering from you for years and this is the first time there was a mis-pick for my item.
I was VERY impressed with how fast I was able to exchange it for the correct item. You guys and gals are pretty incredible. However emailing did not work nor did chat I had to just make the call .
Thank you LeatherUp !
what a surprise this jacket was, ever thing was way above the quality I expected, even moor. a great summer/ winter jacket. order one and see what the surprise is, v Johnson usmc
From the business
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members