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LeatherUp

3.6

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LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

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Linda C.
Argentina
1 review
0 helpful votes
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Had never ordered a clothing
October 10, 2019

Had never ordered a clothing item online before. Was very nervous waiting for this jacket. Wife usually wears XS, ordered a small. There is plenty of room to wear warm sweater underneath! Very happy with the quality, design, and price compared to the Harley shop. Will order from this company again! Wife was not disappointed!

Date of experience: October 10, 2019
David D.
Argentina
1 review
0 helpful votes
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Can't describe in words. Quality,
October 10, 2019

Can't describe in words. Quality, fit, style, extra protection. Impressed again as always. Proud to ride in this jacket and look like a lady rider. Two thumbs up for leatherup.com

Date of experience: October 10, 2019
Sam T.
Argentina
1 review
0 helpful votes
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I love this jacket, besides
October 10, 2019

I love this jacket, besides being very cute, it fits perfect. When I first seen this, I said I have to have this. Well I do, and it's beautiful.. Can't wait to show it off.

Date of experience: October 10, 2019
Mark N.
Argentina
1 review
0 helpful votes
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I love my jacket... it
October 10, 2019

I love my jacket... it fits well. I am excited to wear it when I am riding my bike as soon as the weather warms up. :-)

Date of experience: October 10, 2019
Helen A.
Argentina
1 review
0 helpful votes
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It fit great she lived
October 10, 2019

It fit great she lived it a lot and barely takes it off Goes every plac . With it on and very proud of it thanks again for a great job

Date of experience: October 10, 2019
George N.
Argentina
1 review
0 helpful votes
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I was very impressed with
October 10, 2019

I was very impressed with the speed of delivery- my order only took 2 days!! I love the coat, and it fits great! Leatherup is my favorite place for everything!!

Date of experience: October 10, 2019
Adam T.
Argentina
1 review
0 helpful votes
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The coat was beautiful but
October 10, 2019

The coat was beautiful but quite heavy to where. Needed a smaller and lighter coat.

Date of experience: October 10, 2019
Kathleen X.
Argentina
1 review
0 helpful votes
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Wore it for the first
October 10, 2019

Wore it for the first time yesterday. It was about 85 outside. I'm short so it road up under my chin some but was comfortable other than that. Hard to make a coat that fits everyone. Looks good with my helmet.

Date of experience: October 10, 2019
Jason K.
Argentina
1 review
0 helpful votes
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I just got this jacket
October 10, 2019

I just got this jacket and I already love it! The craftsmanship is top notch. I wear a ladies 0X or 1X and ordered the 3X, which is big enough to wear a sweatshirt underneath. Have only worn it a couple of times so I can't say anything about durability but it's a heavy leather that looks like it will hold up well. I've gotten several compliments when wearing it because it's so beautiful and inquiries as to where I purchases it...I was reluctant to tell them Leather Up because I want to be the best looking rider in town LOL!

Date of experience: October 10, 2019
David X.
Argentina
1 review
0 helpful votes
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this is so well made
October 10, 2019

this is so well made and so pretty, I just love it so much!! was a great fit too

Date of experience: October 10, 2019
Dave O.
Argentina
1 review
0 helpful votes
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Very nice Jacket embroidery is
October 10, 2019

Very nice Jacket embroidery is excellent workmanship

Date of experience: October 10, 2019
Steven A.
Argentina
1 review
0 helpful votes
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the jacket is beautiful, looks
October 10, 2019

the jacket is beautiful, looks really great on and fits well...but mine smells really really bad! i hung it outside for a a week in cool fall weather, put it in a box with baking soda for 8 days and hung it outside again and it still smells too bad to wear. if i can't get rid of this odor of animal rolled in poop i will have to send it back...and that will break my heart! i contacted leatherup and they sent me to a website that deals with leather odors. since i've tried the airing and baking soda i will have to find something else to get rid of the smell. it is just too smelly to wear around other people. sending it back to leatherup would cost a fortune. i checked. any suggestions?

Date of experience: October 10, 2019
Jeff H.
Argentina
1 review
0 helpful votes
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Bought this for my wife
October 10, 2019

Bought this for my wife who also rides a Softail and the bike is? you guest it. Purple. She loved it, fits well and looks good with her bike.

Date of experience: October 10, 2019
Jay S.
Argentina
1 review
0 helpful votes
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Absolutely on of the best
October 10, 2019

Absolutely on of the best fitting Jackets I have ever seen. Wife loves it and she is one of the toughest to please. Took everyone's advice, ordered one size up, Jacket fits like it was made for her. It has features and I still do not have a clue how L/U does it for this price.

11 days to ship from California to Bdn, Mb...that has been the longest on any of my orders, and I am in no way complaining.

L/U is my main source from now on and will encourage all my friends to buy from here.

Date of experience: October 10, 2019
Amy A.
Argentina
1 review
0 helpful votes
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I am an US Army
October 10, 2019

I am an US Army spouse living in S. Korea, in my 4 years living here I have never received anything so fast, 8 days from order to delivery- UNBELIEVABLE !! I can't say enough good things about this jacket, It is so beautiful and so comfortable, even the armor pads are barely noticeable. I'm not a little girl, I am 5'6" and right now I weigh around 200 and the Large fits great, it will adjust easily if I go in either direction,, hopefully down,,.. I can tell I will have this jacket for a long time, it is well made of very nice leather. If your wanting and are not sure I can tell you it is so worth it. I LOVE IT !!! Thank you Leather Up, I'm quite sure I will order from you again. LaDorne B. from Camp Carroll, S. Korea

Date of experience: October 10, 2019
Chris N.
Argentina
1 review
0 helpful votes
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My Sweetie loves this Jacket.
October 10, 2019

My Sweetie loves this Jacket. She says it is Gorges and I agree. Super deal, great Quality. Could not be happier. Size was spot on.

Date of experience: October 10, 2019
Karen P.
Argentina
1 review
0 helpful votes
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bought this for my wife
October 10, 2019

bought this for my wife as a gift and she loves it. size was true to the chart but should have gone one size up to have enough room for her to wear a sweatshirt under for the cooler days we get most of the year here. she loves the bright purple stitching, really stands out on the black. I was surprised at the quality of the jacket because of the price, well worth more then the price. I will be purchasing more from leather up in the future

Date of experience: October 10, 2019
Melissa Y.
Argentina
1 review
0 helpful votes
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I bought this jacket for
October 10, 2019

I bought this jacket for my wife's birthday and she loves it.It's real heavy duty with a lot of protection.It seems to be a well made jacket out of quality leather.

Date of experience: October 10, 2019
Nick S.
Argentina
1 review
0 helpful votes
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Ordered this in XL for
October 10, 2019

Ordered this in XL for my wife months ago, and its sized generously, so we returned it, and waited months for it to come back in stock, and reordered a large instead of the xl (which we normally would get). The coat is well sewn, heavy leather, and very stylish. It fits her great. One elbow pad is a bit uncomfortable, but we think that's because of the way it was folded for shipment, and it will eventually fix itself. Its a great jacket, do not hesitate when you are thinking about it, it sells out FAST, and takes a long time to get back in stock, and its worth every penny and more!!

Date of experience: October 10, 2019
Dave Q.
Argentina
1 review
0 helpful votes
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We are pleased with our
October 10, 2019

We are pleased with our purchase. Initially there was a problem with the item, but it was taken care of quickly and professionally. Great Customer Service and a great product.

Date of experience: October 10, 2019

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States