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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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Ordered 2 Jackets, one fit one didn't, reordered another one to fit. awaiting refund for the one returned.
Just starting out, wanted a decent jacket that offered protection and didn't break the bank. This was it. Fits well, looks good, and appears really durable. Hopefully I wont ever have to find out how durable it actually is.
This jacket runs very small and short. I am a tall guy but most 2X stuff fits me with plenty of room an enough length. I ordered this jacket in 3X and wish I had ordered 4X or better yet, something else in a tall size. If you're average size or small, this would be a good choice. It is not for large, tall people, however.
Better buy the next size up as several folks are saying. Shipping it back to exchange it kills the discount you're getting on a great mesh jacket.
I can see why this jacket is Leatherup's most popular seller. I was expecting less than what I received. It is perfect for riding in CA. I like the look, the style, the armor, the zip out lining, and the ability for it to breath.
To help those trying to figure out the sizing I am 5'9", 172 lbs, 32" waist and ordered an XL. The size is perfect to wear alone with no liner and to layer to some extent with liner in place.
I would recommend this jacket to friends.
BTW - ordering was easy and shipment was fast. Fortunately I like all that I ordered and it fits (thanks to all the other reviews commenting on sizing recommendations) so I have not had to check out Leatherup's return policy.
I like this jacket alot and feel the ventilation on warmer days is good.The price and speed of delivery are excellent...
LOVE THIS JACKET! I wish I would have seen this before I purchased the Leather Jacket...don't get me wrong the leather jacket is great but for summer heat...too hot. This Jacket is perfect. Zip out the liner and it keeps cool even on a hot day. Fit was dead on with the size chart....I usually wear 2XL....chart said to get a 3XL...it was right. This is a great jacket with great features at a great price...thank you...
I've been using this jacket about a month now or so. And I have to say. I really like it. It's light weight very airy. I don't think it's going to keep you warm in the cold. But it works great on the those warm days. I used it on a 362 mile ride I took about a week ago. Part of my ride was on the coast, but the other half of that ride was inland and hot. 105 hot. For the most part I was pretty comfortable with the jacket on in the heat.
i live in the san diego area and the weather is cool in the mornings and hot in the afternoons. the jacket performs well in this type of situation. i have room enough to layer in the mornings and when its hot the ventilation is cool enough. fit is right on the money and of course it's a good looking jacket. the saying is you get what you pay for. in this case the jacket far exceeds it's asking price. btw i liked this so much i purchased a second jacket model #cf 626.
Not racing class but good quality and well protected for normal daily riding. Don't know about winter but for sure good for 3 seasons. Mash can see through without liner. Should do well for summer. Size are exact as shown. Measure your existing jacket and compare. You should get pretty good idea.
I bought this for my dad as a gift as he normally wears an armored leather jacket. But here in Texas the heat has gotten to high for that. He loves this jacket for all of the air flow he gets but it gives me the piece of mind with the level 3 armor. 10/10 would purchase again, Xelement makes great gear!
Great Jacket for summer season, breathable and good fit and style, the only thing is the removable liner was broken when I used in the first time, because the cuffs of the jacket are tight and I pulled a bit harder and broke the snap button. But I recommend this jacket.
The only complaint I have is that the pocket material is not mesh, so that blocks a bit of the airflow through the jacket. Other than that this jacket has good breathability, allowing cooling air through without sacrificing the protection of the armor. Great price and quick delivery makes me a very happy rider!
This review is intended for the ''bigger'' guys. I am 6'3'', 300lbs, muscular/solid build (no belly or beer gut). I must say that this is a great jacket. I ordered a 5xl and the fit is ''just right.'' When I say, just right, I mean JUST RIGHT! Soon as it came, I tried it on and the cut comes right at my waistline. It's not loose fitting on me and it's not constricting my movements in the arm area. The armor that comes with it is sufficient enough for me and love the amount of pockets that come on it. If you are on the bigger side, one thing that could help is taking the liner out, but even with it on it's still comfortable. Haven't went out and did a road test yet, but will update my review to see how it braves in the elements. I am amped to start personalizing it with patches that I ordered for it and the jacket just happens to match my gloves. First impression of design and fit however is TOTALLY SATISFIED! Thanks LeatherUp. I think you guys have found a repeat customer!
This is a jacket for all seasons, and the fitting 2XL is perfect. The armor would seem heavy and uncomfortable but is not. Great jacket for the money.
I bought one of these jackets about 8 years or so back. Awesome fit and still in good shape. I'm ordering another. Order one size up is my suggestion. Mine fit good when I ordered it but could have used a bit of extra room. Highly recommended.
My wife loves these gloves. I think they are a little loose but she said she likes it that way because it is more comfortable. The leather is very soft yet thick, offering good protection. It has a good quality zipper and is easy to put on and take off.
My wife drives a school bus and needed something that would be warm, be able to grip items when wet, and still be able to be grip the steering wheel when it is all said and done. Add in the fact she has petite hands and finding something that fits is next to impossible. The gloves fit perfectly, while performing under some pretty harsh weather conditions. She has never been this happy over anything less than jewelry!
Nice subtle gloves w/ just a bit of pink to go w/ her jacket. Soft leather, lightly insulated, very nice to look at. They seem to be well made, but only time will tell. Leather Up ships quickly, answers the phone when you call so that tells you something about their service. I've ordered from them multiple times now.
Love the gloves, fit well , good looking , a great buy for the money.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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