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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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I had a pair if brown harness boots about 35 years ago that I really liked. When they wore out I couldn't find another pair and gave up looking. When looking at Leatherup for something else I finally found them. They have black too. I had previously ordered their steel toe engineer boots and, impressed with their quality, I immediately ordered the harness boots. I'm completely satisfied with them and would recommend them to anyone wanting a good looking and rugged pair of boots. The oil tanned leather smells good. You can scratch it with your fingernail and rub the scratch right off.
These are great boots. They're comfortable right out of the box. I bought these primarily for casual wear as my riding gear is all black and my casual jackets are mostly brown. Great quality, great price.
The size of the boot is right on, very comfortable and feel great to walk around in. The no slip soles are great on the bike also, and you cant bet the price.
Boots arrived quickly. as pictured. Put them on, wore all day, fit like a glove. So comfortable I couldn't believe.
First time purchasing the brown pair. Very comfortable, fits great. Very good price.
Great Boots, like the sole traction with the added lift. Great for people who need that extra 1 inch of height when riding so your feet are firmly planted. These boots work very well for me and are easy to break in within a couple of hrs. Just another great deal from leather up. They do mark up easy but are a nic comfortable boot.
I am very satisfied with these boots. The leather is very soft and high quality. Very little break-in required. The overall boot is very well made. This is the second harness boot I've ordered from Leather up. I purchased them in black a few months ago. These are easily the highest quality, most comfortable boots I've purchased recently. And, they are at a terrific price.
Perfect fit and extremely comfortable, in fact I sometimes use these to go out in on the rare occasions that I'm not on my bike!!!
these boots are really nice.never bought boots without trying them on first but i ordered my size and they fit perfectly.great boots and a great price!!!
First off, great customer service and fast, free shipping! Product quality is awesome. Size is true. Wife loves the way look!
These boots are great! Soft leather, break in quick, and take a good beating without feeling a thing.
I have a couple of pair of Xelement black harness boots in black. Like this pair they are very comfortable. The only downside is they do not look that great when wearing dark brown slacks or jeans, that is where this pair comes in. Like the black pair, they are very comfortable. Between the black and classic brown harness boots, I have a pair of boots that I can wear with any color slacks or jeans.
This is the fourth item purchased from Leather Up and every one has been just as I expected and described.
I will be ordering again for Holiday gifts. This is a site I can trust.
This is the second pair of boots I have purchased from LU and I'm sure it won't be the last. The quality for this price is unbeatable. My first pair lasted over five years of heavy use. This brown pair really look good and are a good fit. I have purchased several leather riding items and have aways been very happy with the quality of your products. Thanks for a good product at a very reasonable price.
These boots not only fit well, they look great too. I'm very pleased with this purchase and all the others I've made from Leatherup. Thank you!
I finally broke down and gave in to getting a pair of boots for riding. I gotta say that I wish I would have sooner. These kick $#*! for riding and just look good with jeans...plus I'm 2" taller!!! I finally get to know what it's like to be 5'9"!!!! Also, with the square toes, it's obvious that I ride a steel horse, not a real horse
Excellent fit, soft leather feels great, no noise when walking because of the sole, and no black marks on the floor. Recommend this item faithfully.
nice boots feel good like already broken in, size true standard shipping took over a week to receive
I purchased a pair of the black version of these over 3 years ago. For Father's day I asked for a pair of the brown boots. I have worn them now for about 10 days almost everyday breaking them in. I ride my bike everyday as well with them. I love the look and the materials. I do not remember my black ones taking this long to fit. Here is the deal. Both of my feet measure a 10 E. My Allen Edmonds are 10 E in lace up and I go down to a 10 D in slip on or boat shoes. These boots are loose and allow for more volume then the black pair I purchased in the past. If I could do it again I would order a 9 1/2 since toe length is not an issue in these boots. I will come back around and follow up with this review in a couple of weeks after the break in period is over. I love my black pair and will be ordering another pair soon as it is only $35 more for a new pair then getting my old ones resoled. For the price you can't ask for better product or pair of boots. The fit is the only issue which happens sometimes with mail order / online order shoes. If I tried them on in a store I would have probable gone with the 9 1/2. I also wear a 43 Europe which is between a 9 1/2 and 10 so I am use to this.
I feel this vest is a good value. I liked the elastic inserts because it makes it easier to move in. I am an avid rider and wanted something more to ride it. I had a problem with the delivery system, but it was not Fed-Ex issue. Leather up made it right and I had my items after 2 weeks.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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