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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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Really nice boots. Might be just a tad larger than normal, but nothing an extra pair of socks won't cure. Excellent value.
GREAT boots, but as with all Xelement boots, they run at least 1 & 1/2 sizes large. I normally wear a size 11, but now have all 9.5 in Xelement boots.
These are an awesome pair of boots. Look great, feel great. Very pleased with them. You can't beat the quality you get for the price. I buy all my boots from Leatherup and haven't been disappointed yet.
Great boots, great company, great service....I will buy from you again...Thank You...Daniel in Hobbs.
The boots are great. The leather is very soft and smooth. The color is a nice classic "when you think of leather" color . The wooden heel and its shape are perfect for the boots. A lot of people have given me compliments on the boots. There pretty comfortable. I think these boots are going to last a while.
I am very please with the color and quality of the boots. I have had no break in time as you do with so many other pairs of boots. the quality is excellent and the welt construction is a big plus for future repair.
Great fit and comfortable right out of the box, could wear all day without any problems first time.
When my boots arrived, I found them to be just as they are pictured in your ad; that distinctive distressed brown leather just as they appear,soft supple feel, true to size fit, comfortable wearing right out of the box. The thick sole is so very flexible, not stiff at all as one might think! They"re very eye-catching stylish boot you won"t find in retail store I"ve ever seen! VERY PLEASED WITH PURCHASED.
As always, good service. I couldn't find a better fitting, better looking boot anywhere. I would advise anyone to give your company a try for any of your products.
I love them. Good quality and great looks. I bought a leather jacket, leather vest , boots and gloves for my new Victory bike. Everything fits and looks great. I have no problem ordering more stuff. As a matter of fact, several biker friends at work want to place an order now that they've seen my stuff.
An 11-1/2 would have been a perfect fit, but I think the 11s will break in reasonably well. Much better quality boot than I expected for the money.
good looking boot appears to be made well. time will tell.
These boots fit great and are so very comfortable to wear daily. Lots of compliments on how they look and people are surprised how inexpensive they actually were. Will be doing more ordering in the near future. I am looking to get the dark brown harness boots next.
Nice boots. Good quality for the price. Wish they were made in the USA. I like the quality of the leather and the stiching looks nice.
The boots fit quite well and are nice looking I think . They are reasonably comfortable and well made, though I was disappointed to find that they were not American made. I doubt I would have bought them if I had known that.
damn nice boot. comfortable right out of the box. size was spot on
Very cool boots, best value for the quality and price.
I ordered these for my husband and he loves them! I will note though, we had to reorder these in a half size smaller, as with my boots too. he normally wears a sz 10 but when they arrived, they were too roomy in the heel area. We reordered in sz 9 1/2 and they fit great. my husband says they are AWESOME and he wears them when riding and also as everyday boots.
Brenda
These are fantastic boots ! They fit and feel great and they look even better. I have 4 pair of expensive Frye boots and I would say these boots stack up against against a $300-$600 boot any day of the week ! Very Happy Customer !! - Tom (Las Vegas)
The guy I bought the boots for loved them. They fit just right and are of good quality. The leather has a suede look to them though, not the worn look as shown in the picture online.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

