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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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These are great boots. This is the second pair ive owned. Im hard on boots ive owned the first pair I bought for over a year now and im still wearing them.
Great boot for price. Ordered normal size fit is great. Wormed everyday.
True to size, excellent leather used in making product, and very comfortable right out of box. Also a great price. I recommend this pair of boots for everyone.
Good boot, these are my second pair! Fist pair lasted 3 years, and I'm hard on my feet. Fit is good and can't bet the price!
I wear a size 11 1/2 I got the 11's they felt a little big so I got thicker socks and there breaking in perfectly. These are quality boots and I work with stainless steel and must wear steel toe boots. the comfort is great and the look is spot on. I will be getting another pair just for riding.
I love these boots! I have ran them in the rain, through the greasy garage floor and have walked the mall with my sister. Very comfortable and durable. I really recommend them
This is the third pair of these since 2003. Two pairs have lasted 11 years and nearly 40,000 motorbike miles on each pair. Looking forward to the same with this pair. Both previous pairs of boots could have been resoled. I chose to buy new ones instead.
I love the price of your stuff. This is the first pair of steel toes that didn't pinch my little toe, I couldn't order them in a wider fit but didn't seem to matter. Personally I'd prefer leather soles so I don't know about the durability yet but they are comfy to walk on. Plus they are not hot either, I can't stand having my feet cooking so that's a plus. Not heavy either. Still the best part is the price, I can buy 3- 4 pairs of boots from you for the price of one elsewhere. I've bought a lot of leathers from you guys, I'd like to get at least one item a month. Two pairs of chaps, two pants, belts, gloves, jackets, everything is really good quality. I've even bought gifts for other people, I'd love to see you guys have liike a gold club membership like they do at J&P Cycles, or at least repeat customer discounts. I'd use the hell out of it.
Bought these boots for work awesome I'm a mechanic needed something so I wouldn't slip on oily floors and protect my feet they do what I needed great I love them so much gonna get another pair for every day use and for riding awesome boots
not gonna sit here and say that these where perfect right out of the box. but once they are broke in and the blisters are healed up [just a fact of life with boots of this kind for most folks] there great. i'll get em again when the time comes. service was very good and delivery was much sooner then expected.
Nice lookin boot, a little snug width wise and the dye transfers to my socks and skin For the price they will be ok though!
very pleased with the construction of the boot, could use more cushion but otherwise great.
fit was spot on so don`t order big unless you plan on adding your own padding which i did.
the dye tends to come off for a while at first but hey it washes out of your socks as long as your not planning on taking them off in public your good LOL I would recommend these to anyone, great value
This is the second pair I have bought, the last was in 2010, so I knew the sixing runs big. I love the boots. Comfortable right out of the box, and they were shipped to me quickly. Thank you for the great service.
Great boot great price. Added gel insert cause not enough pad on foot for being on concrete all day.
Great pair of boots size and service excellent . Will be telling family and friends. Thanks again from a satisfied customer. Rico
Great boots order in July 2015. I would order a Half size small because I wear two pair of socks with them.
I wear a size 11. I ordered size 11. I GOT size 11. That`s for starters. Delivery was fast, and no problem ordering. The leather is durable yet thick and TOUGH! This is a must. The steel toe is comfortable, no digging in on the corners. The buckles actually have some functionality, as a matter of fact just enough to give the extra room needed to get them on. This is the best fitting Engineer boot I have ever owned. I highly recommend these if you like to wearing engineer boots. By the way, I don`t know if it`s because of the souls but they don`t vibrate off the running boards of the bike. A SUPER plus benefit!
There was a mix up with the tracking number but otherwise customer service was great as usual. The boots bled dye all over my socks the first couple of weeks. Boots are well made and are very comfortable. They are a little bit to big but with the brace I wear everything works out perfectly. Time will tell if they hold up to me. I average about 6 months for work boots. Overall a good product.
After one week at work (that job is brutal on footwear) I liked them so much I ordered a second pair for home. Little to no break-in to speak of. Damn good boots. I will soon be ordering another pair just to have in case these are dropped from production.
These are some of the most comfortable boots I have ever owned. I can walk around in these for hours and my feet never hurt. Awesome quality and fit for the price and fast delivery. Thanks Leatherup!
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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