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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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AWESOME AWESOME AWESOME! have had mine for a really long time now! still holding up fine! still looks great! feels great! and i have put it through hell and back, and the leather still holds it's color without any dull or rubbed off spots! all the zippers still work, and i still get complements on my jacket all the time!
The size Large (42) is usually what I take, but this jacket was too big. After a hassle-free exchange for a Medium, I am now very happy with the purchase. Great quality and fast shipping; A
This purchase shock my wife, my friends, and me. The jacket arrived before it was promised, it was packed properly. I wore it on a chilly day without the lining and got a lot of comliments and more importantly I was comfortable. On a colder day I zipped the lining back in and realized how warm this jacket can be, I was at a football game watching my nephew play.
I was a little apprehensive ordering a leather jacket online, I usually try it on first, find a style I like, make sure it fits, etc. But after reading the reviews I decided to take the plunge and boy am I glad I did. The quality is much better than you'd expect based on the price, in fact I'd say the quality is excellent. My old leather jacket, which I paid 300+ for had way more panels and hence more seams. The fit, now there's an item I was really concerned about. I decided to order my usual size, 2x, and it fit like it was tailored for me. Hasn't gotten cold enough here to properly evaluate how it does in cold weather, but it did get below 40 and it was too warm with the liner. I have to admit, I absolutely love this jacket and will definitely order other styles of jackets from leatherup
Very nice. Bought the L and it it fits 42 real good.
Excellent deal on a cool looking jacket.
T.Q. from Austin, TX.
This is a great quality jacket. The value for the money cannot be beat. It does run a size big. I usualy wear a medium and the small fits me with a little room to spare. This is the second LeatherUp hip length coat that I have purchased. The first one also ran a size big. As someone who wore a size large for several years, I am fairly accurate about sizing. The photo does not do the jacket justice. It looks like a $300 jacket in person. Great buy!
I was surprised at the quality and style of this jacket, considering the price. I bought it for my son and he's really happy with it.
Good deal.
Just received this Jacket and am giving it as a Christmas Gift. I can not believe the quality! For the price, I was certain the leather wouldn't look "Top Notch" but I couldn't have been more wrong. I would put this up next to any "Designer Name" Jacket and be proud.
I am sure the person I bought this for is going to love it. Thank Goodness I measured the recipient, I was dead set on getting a Medium, but instead I ordered a Small due to the sizing chart. The Jacket runs big, so a normal person (say 6' 160 - 170 lbs) would be SWIMMING in a Large. The Small is plenty big.
Thanks Leather Up! You made my Christmas shopping so much easier this year!
I bought one of these last year for my hubby and we loved it. Now I am back looking for one for our 14 yr old son for Christmas this year. He is always trying to borrow dad's to wear to school so he can look COOL!! Lol It is a wonderful products and my husband says it is very warm and looks stylish and way more expensive than it is. He was shocked when I broke down and told him I only paid 80 bucks for it.
Received the jacket and was really delighted with the item. The measurement guide proved to be very helpful. The lining is a good addition to this jacket, but the only problem are the buttons that help to hold it in place. One came off on the first day so I am worried whether the others will also break loose in the near future.
I purchased this for my husband and he loves it. He is tall so the longer length fits him nicely. He said with the lining it is very warm.
Absolutely perfect! It was just what my husband had been wanting! The feel of the leather is really nice and the zip out liner makes the jacket usable longer. The best part of all, though, is the truly amazing price! You can't get anything in the stores around here as nice as this for the price. I highly recommend this jacket and Leatherup.com!
I ordered this jacket online as a Christmas gift for my 20 yr old stepson. It arrived really FAST and was packaged really well. Although the measurement chart on the website indicated I should order a size M, I ordered size L. When my stepson opened it on Christmas morning everyone commented on the wonderful smell of leather. I really like this jacket and I think he does too. However, I would recommend the sizing chart be revisited and perhaps updated or revised for accuracy. Thanks for the excellent product and excellent customer service. I will definitely shop this site again for leather products!!
Great jacket, good value! I'm happy and will continue to purchase from leather up!!
I wanted to find a nice leather jacket for my 28 yr old son for christmas. I searched several online sites and prices, and after reading the reviews for Leatherup.com I decided to take a chance. We were pleasantly surprised. My son really likes his new jacket. The 3x was a very nice fit especially in the shoulder and arms, and he liked the extra insert that can be zipped when warmer. Definitely recommend.
The jacket is well made and full of features for the price. The fit seems to be right on for me. The leather smells great straight out of the package and is of good quality.
The only thing that I am not completely satisfied with is the zip out lining. While it works great for providing a little extra warmth on colder days, the direction of the faux fur angles upwards. This catches your shirt and inches it up as you move, requiring you to periodically tug the back of your shirt back down. Ideally there would be no direction of the fur so it didn't tend to pull the shirt one way or the other.
Aside from that small detail, I'm very satisfied!
I am absolutely ELATED with the quality of the jacket I bought for a Christmas gift. I have to admit, because of the price, I was hesitant. But when I opened the box when it arrived I was amazed! The quality was excellent and it even had a beautiful zip-out lining! I am going to tell EVERYONE about leatherup.com. I will shop here for ALL leather coats, jackets, accessories!!! EXCELLENT QUALITY and AMAZING PRICES!!!!
I did quite a bit of searching online for a coat for my 30 year old son.....I received the coat in a very timely manner from Leatherup (yes, best deal and best product for my money) and we truly delighted.....however I forgot one part of the equation...I should never have picked out something for my son (he is quite particular about clothing) Needless to say I have to return it...I thought about keeping it for myself but it was just too big. I will definitely be ordering some items for myself in the near future. I absolutely loved the products, prices and customer service. Keep doing what you are doing...Love it!!
Genuine item, just as described. Excellent fast service.
The jacket absolutley soft leather, beautifully stiched well made. Needed to exchange for size too small. My guy 6'3" and 230lbs- 2XL fit but I think he could use bigger his arm length was not perfect but he was comfortable and has worn it daily. Perfect for in/out, to and from places temp. 30's no problem.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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