Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
5 out of 5 stars. Price is excellent, well made product, fits as advertised.
I purchased the Military Amry Leather Vest and was delighted when it arrived. I need to get a few more patches sewed on, and will wear it proudly in the Memorial Day Parade. The quality and price is outstanding and I expect to get many years of wear and enjoyment with it.
Cordially,
Gary Espelin (MSG)
US Army Retired
We ordered this one and the Viet Nam Vet vest. We went according to the size chart and had to send them back and exchange one size larger. Haven't gotten the new ones yet, but we hope they fit this time. Other than that, we thought the quality and price was great.
Great product.....High Quality....Great company!!!
Quality vest at a great price! I work on an Army post and get compliments on my vest all the time.
very nice quality lettering on a great vest- first class
My wife purchased this Army vest for me and it fits and looks great. I have put a few patches on it and have received may comments from fellow riders.
Scott Roberts (CPT) US Army Retired
Great vest. Love wearing it in this Navy town. My wife wants one that says Army Wife.
Really nice vest fits good and the embroidery is really good.I just need to add a few patches to it. Georgetown De.
The vest is of good quality and an excellent value. The U.S. Army embroidered patch could do with some better detail.
The reason I Rated it a (3) Star is I had to send back the 1st Vest due to snaps that were so loose they would pop open-not all of them but the very Top and 3rd snap down-C/S was very good they sent me a New vest when the 1st vest was shipped back-Problem this Vest (#2) has the exact same problems-so instead of shipping it back for a Refund I asked a friend to fix the snaps -it's OK now and hasn't opened again but I feel they should have better inspections of products.---Note: I have purchased 2-leather jackets for myself and 1-for my Wife and they are all great-so I will continue to buy from LeatherUp.
excellent vest, i did have to go up one size to a 4x and even that is a little more snug than usual. but its a great vest
I read all the listed reviews before I purchased this vest. It was delivered within a week as always with leatherup. I think my vest must have been made from a different lot than those I read about. The leather this vest is made from is paper thin, I mean paper thin. Everything else is fine, but I don't believe it would last that long if worn on a regular bases. Paper thin.
great product i have both vest and jacket with my patches sew on get a lot of compliments sixing go up one size when ordering
Nice quality for the price. I was going to put my own together buying the vest and patches separate, but you cannot beat this price! I have had lots of compliments on it. I bought one size bigger so it will fit over sweatshirts and jackets.
I received this jacket sooner than expected, even with cheap freight, as your company got it shipped ASAP!! I received the package today and was somewhat apprehenhive to open it because of the cheap price. Some other family members were present and I told them, "I've never had good luck with ordering something like this. Either the size is wrong, it's of poor quality, or it has a defect". I opened the package and was astonished!! The smell of "high grade leather" was awesome and filled the air with awesome aroma. As I unwrapped the package I could tell that "EXPERTS" took great care to ship this great product. Thanks to the sizing chart, this jacket fit like a glove with just the little bit of extra room that I was counting on. My family members were very impressed and gave many compliments and said they'll be ordering right away. I've already called friends and will be contacing more. I LOVE THIS JACKET!!!!!!!!!!
John W. Kekke
I purchased this coat for my 19 year old college son. He is VERY
hard to please. I usually dont dare buy him clothes anymore. He loves this coat I bought! It is great quality and looks so similar to my husbands $350 leather coat we have to look at tags to tell the difference. I LOVE IT! My son actually said good job mom! This would be a great gift for the man in your life.
Excellent quality and fit. Pleasantly pleased when i received it. It was also a day earlier than I expected. This was my second purcahase in a month and resulted from a jacket for my son-in-law. When I saw that one's quailty I was totally happy to order again. Will do the same anytime I'm looking for something Leatherup supplies.
Classic and better than i even thought. The size fit's perfectly well as well.
I just got this jacket and I LOVE it! I'm giving it to my boyfriend for Christmas. The leather is high quality, it was wrapped with a lot of care. You can tell this is a quality product. The lining is very nice also! He's going to love it! This is my first purchase from LeatherUp and it sure won't be my last!
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

