Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Just received My order, These chaps and the braided pair for my wife. These are without a doubt the best chaps we have ever had, and we've had a few. Quality and price they can't be beat. Thanks again for a great deal.
Jim Scholz
My Son-In-Law has a set. He likes them very much. I think they are great as well. Look good, fit right & are good quality! Thanks
LeatherUp.com's done it again. You really can't go wrong with any of the Xelement gear.
The only problem I've run into with these is the length, since I had to order waist 28s, being a smaller guy, and they run a bit long for me. Nothing a pair of scissors can't fix, however. These, some Underarmor, and a regular pair of jeans and you can't go wrong in winter weather.
All of the purchases I've made from LeatherUp have been perfect. Keep doing what you're doing, guys!
My first pair of chaps and again Leatherup has outdone themselves. Quality and price!! Wonderful combination! Side zipper and two snaps (after cutting off) on each leg and you're good to go.
These chaps were a Christmas present for my husband. They arrived in a timely fashion and they fit him well. They seem to be of excellent quality.
Excellent fit. Very pleased.....warm and strong...
I bought these for my brother for his birthday and he was very impressed by the quality of the chaps (and he is a Harley guy) so for him to like anything without a Harley logo is saying something
I purchased this item for one of my husbands Christmas gifts. I can't beleive the quality and they fit him perfect!!!! Thank you very much.
I live it Texas so cold weather is not a huge problem, but in my opinion at times it's realy cold. This is my first pair of chaps & I couldn't be happier with the product I received. I ordered chaps & a lined jacket, the reviews were very helpful, and i definately plan to shop at this sight again. Ican't say enough to say how pleased I am with my order. Big Thanks!
i wear these every day and they are better than i could have hoped for way to go
Could not be any happier with my new chaps.Great price and even better product.Thanks Leatherup,keep up the good work..oh yeah FAST shipping to...
My first purchase from LeatherUp and was pleasnatly surprised at the quality of the leather for the price, did not have to order up and the fit was perfect, this is the place to shop for any leather procuct, excellnt job keep up the good work.
Wayne From MO.... very nice chaps. Just what I expected as a friend had ordered some earlier. I'm trying them out today.
As always great product, great price and on time shipping. this is the fourth pair I've bought this pair for my son. He loves them.
Thanks Leather-Up
This was my first purchase from Leather up and I am very pleased. Great quality and price. Went riding the other day, temperature around 40. Kept my legs toasty warm with no wind penetration. Fixing to order a jacket next week also.
Nice chaps!!!!!!! GREAT price!!!!!!!! Super-fast shipping!!!!!!Love doing business with Leather.Up.com!!!!!!!!!
for the price you cant beat them, they are worth much more then the cost
perfect fit and quality is great, would cost twice the price from other companies
Once again the shipping was fantastic. Received the chaps mid week and went riding that weekend at what ended up in the high 30's. Fit comfortably and kept the chill off of my legs. Have ordered other products and if needed will order again. Thanks Leather-up for a great job.
Great Product. This is my first set of chaps and I really pleased.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

