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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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These boots are very stylish and comfortable! However be warned they are sized to men's feet, and not women's. I'd highly advise buying TWO sizes smaller than what you wear in a woman's shoe size!
I love these boots! Broken in really well and very comfortable to ride in!
These are not men sizes as the other rater suggested. I had to send my boots back to get the correct size. These are women's boots. They look great and feel good on my feet. It was easier to shift that with my older boots. I am looking forward to my next ride, so I can show them off again.
The sizing is terrible! These are like a mans sizing chart!!! I own over 30 pairs of boots, and I always buy a size 9, these boots in size 9 were HUGE!!! Even 2 pairs of thick socks did not work! Definitely order a size or 2 down!!!!
***BUYERS BEWARE*** These boot run at about 1 to 1-1/2 sizes LARGER! I ordered a size 7 1/2 for myself and an 8 1/2 for my friend...she was able to fit into the 7 1/2! I sent the others back but did not re-order for me because if they still did not fit then I would have been out almost $25.00 for having to ship them back a second time!
I LOVE these boots. They DO run a 1/2 size to one size big. Returned for a 1/2 size smaller and I think I could go for a 1/2 size smaller still. The return went very well and the boots are very comfortable, I really like the fabric upper, nice and cool on hot days.
Excellent boots with a biker look. I have been complemented with these boots. I love the quality. This is a heavy boots. I wear a size 7 shoes and ordered a 7 1/2....gives my toes room to wiggle and better for thicker socks when the weather gets colder. Xelement definately makes quality products and Leather Up is the only place I buy alot of my riding clothings, helmets and boots! Fast shipping, well packaged items upon arriiving...I am definately a local customer!
I love them, glad I ordered a half siza smaller, they look & Feel great. But they are so think and I am having a hard time shifting my left foot gears in these. I rode for 468 miles and OMG I struggled but going to try them again on another long ride to see if I do better this weekend. GOOD PRICE & LOTs OF COMPLIMENTS! Thanks.
These boots run extremely large. I normally wear a size 9 so that's what I ordered. When I got them they was way too big. I had to pay to ship them back and had them send me an 8. I have the 8's now and they are still too large. I can either wear them too big or pay another $16 to ship them back. I must say I am pretty disappointed in the service.
These boots are so comfortable. I ordered a half size smaller then what my shoes are. They fit good. They are a little snug on my calf. My feet did not get too hot or sweaty in the hot weather. They are good quality.Comfortable to wear for a long period of time.
I ordered these a half size smaller than i normally wear, needed to go down another half size, but didn't have time before our trip to exchange. I did insert a pair of thick insoles and they wore very nicely. Very comfortable to walk around in for several hours as well as riding.
Excellent product for the price ,my Wife was very happy with the boots the fit was great and the construction was outstanding. She tells me they are very comfortable and not as hot on the warm days as you might think.
I had to return these boots. They looked cool, but the fIt just didn't work for me. They were too small in the ankle and shaft but too big across my foot. I intended my overall rating to be 3 stars, but doing it from my phone it didn't get the correct response and I can't find a way to go back.
Great boots! I love the look of them, they are very stylish and go great with my biker jacket, fingerless glove and biker wallet. I'm rockin the biker style and these boots rock the outfit!
I usually wear a size 8. I ordered a size 8 and they were way to big. I reordered in a 6 1/2 and it's a great fit. I wear them to work every day and am on my feet all day long and have not had any issues!! They have broken in quickly! A great price and I am hoping for a long term relationship with these boots!
These boots look great. They were a little stiff at first, but by the end of day they were already getting broken in. I wore them on a cold snowy day and they kept my feet nice and warm. Very nice quality.
I really loved the look and style of the boots. The only thing I had issues with is that the inside back of the boot keeps pressing uncomfortably into the upper part of my heel. Also, its a little tight around the calf; the size is right, but aware that it's tight around the calf. Wearing and walking in them is great. Sturdy and great for all weather. The price is a little steep but overall; it is worth every penny.
I am very pleased with my boots and the cost. I have recommended this site to others.!
The quality , the workmanship,and the detailing far surpasses any other biker boots I've ever owned! The price is unbelievable for these leather boots! Strong, sturdy,and finally detailed. These boots were comfortable from the very first time I wore them . They draw admiring glances wherever I go. One thing you must remember is that they are sized for men. Example i.e. if you take a womans 7 1/2 you will have to buy the mens size 6.
PS I love mine!
When I received the boots, one zipper was al little funky but I wore them for a day and then the zipper broke. I notified customer service, they sent a Fedex label and tracking number and as soon as Fedex picked up the damaged boots, LeatherUp shipped out a new pair! I am extremely satisfied! Thanks!
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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