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LeatherUp

3.6

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LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

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John L.
Argentina
1 review
0 helpful votes
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Tighter fit than the Classic
October 10, 2019

Tighter fit than the Classic Harness. I have size 12 in both. Didn't care for the metal XELEMENT plate on heel, but it was easily removed with a phillips screwdriver.

Very substantial and well padded. I expect them to last many years.

Well worth the price.

Date of experience: October 10, 2019
Mark U.
Argentina
1 review
0 helpful votes
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These boots are great !!!
October 10, 2019

These boots are great !!! I am also glad i ordered a half size larger Been riding and wearing the boot are very comfortable :) Thanks I will shop leather up again :)

Date of experience: October 10, 2019
Mary L.
Argentina
1 review
0 helpful votes
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just got my boots, i
October 10, 2019

just got my boots, i am glad i didn't oder sized up, they are a little tight getting my foot in but once on there's plenty of room for my foot, they are wonderfully comfortable and i look forward to putting many miles on these boots. thanks again leatherup, and i look forward to future purchases with you!!

Date of experience: October 10, 2019
Kathleen Q.
Argentina
1 review
0 helpful votes
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The boots are of good
October 10, 2019

The boots are of good quality leather and they fit well. I went a 1/2 size larger and I not real sure that I needed to do that. They do look good and I have had several compliments on them.

Date of experience: October 10, 2019
Brenda L.
Argentina
1 review
0 helpful votes
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I followed the advice that
October 10, 2019

I followed the advice that was generally given in the reviews and ordered a 1/2 size large. They fit fine, but bet the regular size would have too. I noticed it takes about 2 weeks for them to loosen up.

Wore them on a huge trip that just wrapped up and they did great. Little bit of rain and sleet which didnt soak through. However, these were brief weather spells and they dont claim to be weather proof.

Also, had to buy boot socks with them as they wore against my shins a little.

Date of experience: October 10, 2019
Rebecca A.
Argentina
1 review
0 helpful votes
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I was very happy with
October 10, 2019

I was very happy with the service provided by Leatherup.com. The shipping was super fast. The order was expedited almost as soon as they received it. I did order 1/2 size larger based on the reviews that were posted. That turned out to be a good move. The shaft of the boot tapers down so getting your foot in is a little tight out of the box. Once your foot pops past that point the fit is great. I think the boot has excellent construction and they very comfortable. I highly recommed this product to anyone looking for a very stylish riding boot.

Date of experience: October 10, 2019
Carol W.
Argentina
1 review
0 helpful votes
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Great boots; however, the size
October 10, 2019

Great boots; however, the size I ordered was too large (per the reviews I ordered a half size larger). Returned them for a smaller size (8.5) they sent an even larger size (9.5), returned them again...waiting to receive the exchange.

Date of experience: October 10, 2019
Jack V.
Argentina
1 review
0 helpful votes
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I bought these for my
October 10, 2019

I bought these for my husband , he liked them when he saw them then read they were made in china, and the 11.5 size would not fit, i would advice anyone size bigger, but get this we go to harley store he sees the same hting he thinks alright, inside tag read --made in china-- lollo i laughed he ordered size bigger becuase the price was so much cheaper , thanks leather up

Date of experience: October 10, 2019
Rebecca P.
Argentina
1 review
0 helpful votes
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The product is very good,
October 10, 2019

The product is very good, but the customer service wasps bad as it could be, so I will not be a LeatherUp customer again.

Date of experience: October 10, 2019
Bob K.
Argentina
1 review
0 helpful votes
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Awesome boot! Glad I got
October 10, 2019

Awesome boot! Glad I got a 1/2 size larger. They fit just right. Took a couple of days to break in and now they are the most comfortable boots I have ever worn. As usual Xelement are just incredible in look and quality. I would definitely recommend these boots to anyone looking for a classy stylish look.

Date of experience: October 10, 2019
Kevin K.
Argentina
1 review
0 helpful votes
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A well-made high quality boot.
October 10, 2019

A well-made high quality boot. Very attractive and functional as well. I did not order a larger size and some suggested. The first time I put them on, the heel was a bit tight to pull on but within 2 days the fit was perfect? I have a fairly narrow foot and would advise against ordering a size up unless you have a wider foot. The chicks dig 'em! I've received many compliments.

Date of experience: October 10, 2019
Nick G.
Argentina
1 review
0 helpful votes
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Comfortable, however a little snug
October 10, 2019

Comfortable, however a little snug in the toe, couldn't order upsize as I already wear 13, no upsize from there. I think they will soften up with wear.

Date of experience: October 10, 2019
Tom V.
Argentina
1 review
0 helpful votes
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These boots fit the way
October 10, 2019

These boots fit the way the should. Tight at first, but, with wearing, conform to your feet and protect them. Once broken in, and on your feet, you will not notice them, they are that comfortable. I would buy them again.

Date of experience: October 10, 2019
Jeff Z.
Argentina
1 review
0 helpful votes
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Just got my boots last
October 10, 2019

Just got my boots last night and put them on right away! I was so excited to get them after reading all the reviews, I just could not wait. I gotta say, these boots are very comfortable right from the beginning. I can tell these will get TONS of use as they break in! I'm so glad I got the half size larger as recommended on a lot of the other reviews...it would have stunk had I needed to swap them! Thank you LeatherUp...You have gained a new repeat customer!

Date of experience: October 10, 2019
Martha S.
Argentina
1 review
0 helpful votes
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A great boot for the
October 10, 2019

A great boot for the money. Very comfortable and stylish!

Date of experience: October 10, 2019
Peter W.
Argentina
1 review
0 helpful votes
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First off I want to
October 10, 2019

First off I want to say that the boots appeared to be of decent quality and the ordering and shipping was exellent. Other than when the boots didn't fit, It cost me twenty three dollars to send them back, insurred through the US postal service. But with that said you should be advised be careful in the sizing. My experience was apparently different than most people writing reviews.

I purchased the boots thinking that they looked and sounded nice based on the reviews. I purchased my actual siize after reading several reviews saying that these boots were their exact size. My experience was different. If you look at the ankle portion of the boot,,,you will see it narrows. It was so narrow my foot wouldn't fit through the opening. I put on a very thin sock and then started pushing and pulling to try and get my foot in. It took a long time to get my foot in. When I finally got my feet in the boots, my feet were squished. I walked around my house for several minutes seeing if it felt like they might give. I finally had to get assistance from my son in pulling off the boot. I have since returned the boots and hopefully I will be refunded fully. Again,,,I believe this was a size issue. The boot looked as if it were constructed well.

Date of experience: October 10, 2019
Thomas Y.
Argentina
1 review
0 helpful votes
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these are some great boots
October 10, 2019

these are some great boots for a great price. I will definitely recommend leatherup.com to everyone i know.

Date of experience: October 10, 2019
Martha P.
Argentina
1 review
0 helpful votes
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Nice boots, a little tight
October 10, 2019

Nice boots, a little tight in the toe, had the shoe store stretch them, would have ordered a half size larger but was not available. These should fit fine once I wear them a little, I am going to get insoles for them to make them perfect. overall very good buy and quick shipping

Date of experience: October 10, 2019
Joe C.
Argentina
1 review
0 helpful votes
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Boots look great and comfortable.
October 10, 2019

Boots look great and comfortable. Add 1/2 size to your normal shoe. Other than that feel great.

Date of experience: October 10, 2019
Peter I.
Argentina
1 review
0 helpful votes
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I have worn boot's for
October 10, 2019

I have worn boot's for years and my gut feeling was to order my size and when it came in, perfect fit. Took the boots on a yearly bike trip to the BIG ISLAND of Hawaii and rode for a week the boots performed great in rain and all the elements that were thrown at it. The grip was excellent, looks were killer, and the price was great. Will buy again from your awesome company. Much MAHALO AND ALOHA from paradise.. Stephan T.

Date of experience: October 10, 2019

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States