Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My husband is really enjoying these pants. It was an all around good experience from the web-site to receiving the product in a timely manner. The pants fit great are of quality material and we look forward to using them for years. I look forward to ordering again.
I bought these to wear in the winter instead of chaps so I added 2 inches to the waist size to allow for jeans and a belt under the leather pants. PERFECT. I just concluded a 2400 mile ride in great comfort.
Pants fit well. I listened to previous reviews and bought a size larger. I have to get them hemmed but otherwise I like them for their full coverage vs chaps.
I found that the pants were just to the touch without doing anything to them. They appear to be made of good top quality Leather.
However the Leather vest had to sent back in even though I had a larger size it still were to tight. I received another size way larger than I usually were and its seem to work. I am happy and satisfied with the items I received. V Hughes, Jackson, MS
Size was just right after hemming. The pants are worth the money. I would not go with the loose fit again as they are little too loose for my liking. Love the YKK zipper.
These arrived meeting absolutely every expectation! Quality is superb and fit was exactly right on (I ordered one size up per the suggestions of many others). If there is anything negative, it would be simply that they could be a bit longer to allow for a more substantial hem. But, I wear them without the hem and nobody really cares - least of all me! Great bargain!
I am 6'0 210 lbs. with a muscular build. I like loose fit. I have a 35-36 inch waist but like to wear 38. I ordered the 40 from what others had stated and I could not be happier. These pants are very well built and comfortable. Recently used them on a all day ride and they were great. Should be able to wear these year round in Colorado. Thanks LU! Your products are always the best quality and value.
These pants are well constructed , and fit was spot on. Ordered a size larger as recommended as fit like a glove. Very happy with price and rapid shipping . Thanks LeatherUP !
great pair of pants ordered same size I wear in jeans and they fit perfectly, need to hem them up about a inch but they look and fit great
Before buying these, I had never had leather pants before. They arrived with no problems at all. Normally wear 38 in Wrangler Relaxed Fit, got 40 in these, very slightly too loose, but really comfortable. My actual waist measured at 40, so if you find your actual waist size, the chart is accurate. Only size up if you will be wearing them as overpants over regular jeans, otherwise, match your actual waist size to the chart. The only issue that I have found is that they are too long...this won't be an issue if you are 6 foot tall. Perfect pants for those wanting something affordable, comfortable, and not too showy. Would buy again.
I love these leather pants. I have owned two pairs - I bought my second pair after I lost 50 pounds and needed a smaller size. They are very comfortable, they stop the wind and chills.
Nice heavy duty bike pants. Bought 46 when I wear loose 44's. Perfect fit. Not cold enough yet to rate but I bought them to replace the logger jeans and long johns I usually wear in the winter on long rides. Everything I buy from Leather Up has been top quality, inexpensive, and quick on the ship.
Outstanding pants for the price. Good fit, good finish. They are even lined! I bought the exact size and they fit perfectly. I am very impressed with these and looking forward to a lot of wear.
I was very leery about buying these, but after reading the reviews, and the price, I went ahead and bought a pair.
I ordered the size of pants I wear, and like the other reviews warned, I should have ordered a size large.
Painless return and very fast shipping.
I had them shortened and hemmed at a local alteration shop, and had zippers added to the inside of the legs so I could get them on and off without taking my boots off.
I have worn these twice now, each time about 30 miles. First time, the temps were around 28 degrees. Second time, down to 20 degrees. I was not the slightest bit chilled
Pants kept me warm, and even though it was dark, looked good too.
The shipment was prompt, the quality of the leather and construction looked like it should have cost two or three times as much. The sizing is definitely small. In regular jeans I wear a 34 inch at the waist with leeway.. with this pant a 36 inch was snug but comfortable.. I noticed that every time i request a sizing chart for men for this product line that only the women s chart appears.. Somehow I wonder if that is causing part of the problem.. anyway you will be very happy with the comfort and style of these pants so long as you order larger than your normal size
Fit great. great quality. Ordered a size up from jeans.
Great purchase! After taking off on a 7 hour ride in 45 degree weather I knew I needed these pants and boy did they deliver. Wearing UnderArmour underneath allows one to ride comfortably in temps in the low 40s to upper 30s. A high quality product at a very fair price. Thanks LU!
Just what I wanted. Great fit. I recommend ordering them long and having them custom tailored to length. It's worth the extra few bucks to avoid paying return shipping costs. I give it 5 stars all around. I order all my leather from here. Great quality leather items at a low price point.
These leather pants are a real value. Excellent quality, construction, fit and feel. Couldn't be more satisfied.
Pants are great for the money and several inches longer than most. My only issue is I wish the pant leg were slimmer.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

