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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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great leather pants. fit good. feel good. very comfortable. excellent service to go along with product. I'm impressed !!!
Appears to be a high quality product. Fits a little tight in the waist so order up a size.
I am very please with my purchase. Excellent value for the price.
Love the pants. Great fit, and high quality leather...I purchased a pair for my wife also and she loves them. THE ONLY DRAWBACK WAS THAT WE HAVE TO HAVE THE LEGS LENGTH HEMMED.
I just got my Xelement 860 'Classic' Men's Black Loose Fit Leather Pants. Ship time was freaky fast took two days from Cal to Ohio. I take a size 36 in waist. I ordered a size 38 and perfect fit. I know the leather pants takes a few wear in days to break in. But they seem to be just fine out of the box for me. Can't wait to use them on my road trip to Daytona in March. I have the Xelement leather over pants that I usually use on road trips. But want to cut down on my packing now when touring. Will use these leather pants now while riding and only take one or two pairs of jeans when off the bike. I am well pleased with the service the leather pants and how fast they shipped it.
I bought this Jacket for my wife to bring her for rides on my bike... wanted her to have some protection ... very happy with the fit of the jacket ... its a great jacket for the price
This is about the 5th pair i have bought of these leather pants. This last pair was a gift for a friend. We love the quality we get with the pants and the fact there is no seam at the knee like you find with other pants. I wear them with dress shirts and ties. , blazers and what ever i want , Dress them up or dress them down . they look good every time and last a long time.
Nice mid-weight jacket. Ordered for wife, and she loves it! There is just enough mesh to allow good air flow, for those hot weather days. The zip-out liner is decent, probaly not for super cold days, but just fine for spring/fall cool mornings. I ordered this on a Friday, and it was delivered on Monday, so the shippng was very quick, basically 2 days over a weekend. Overall it's a great buy.
Very satisfied, fits me well and it's great on those spring/fall days. Arrived on time . It's a great buy!
I just bought it seems like a good vest however the pockets are a silk material and wont hold up long but the vest itself I do like
Awesome vest. Comfortable and good buy for the money
Great value for the money, quick ship, very happy with this vest!
My son loved the vest and boots I got for his birthday and he received it within four days from the order date. the only thing was the laces on it were old and cracking ,but they were easy to replace. He loves it! the fit is good. Thanks.
Love this vest! Fits great! With the laces on the sides, it is easy to adjust. Keeps my chest warm enough under my mesh Level 3 armor jacket in the summer mornings of SC. Then I put it in my saddle bag for my trip home in the hot sun.
Ordered a different vest was out of stock the people at LU called me and took order for different vest. When it arrived 3 days later I was supremely pleased with the product. I wear it everywhere. I will recommend LU to all friends and will use them for all my leather needs.
Just bought this for my husband, I was worried for the price it would be one of those flimsy vests; I was pleasantly surprised that this is a good weighted leather. The back will be perfect for his patches. The only negative I have to say about it is that when he went to adjust the leather "strings" one of the snapped in half. Since we planned to put parachute cord in it anyway it wasn't that big of a deal for us.
I`m 6 Ft. Tall 210 lbs. I didn't measure myself for this vest and just went ahead and ordered a size 2 XL. when I received my vest it fit perfectly. and for the price it can't be beat ! the quality is right up there. its great for those nights that have a little chill in the air to keep your chest warm while on the ride. it`s also very comfortable and not real stiff, like new leather products usually are. I love the Leather Up site too, great products for a great price. and shipped very fast across the good ol' U.S.A. to me on Long Island in Farmingdale , New York. Thanks Leather Up !!!!!
I rated 5 stars because I'm very satisfied with the vest I received. I was looking for a simple vest, I don't need a fancy and expensive vest. The vest exceeded all my expectations. The quality, shape, size, and pockets provided are just right for me.
Nice looking vest. Fits very well. Excellent price.
I LOVE THIS VEST! MY MC PATCH FIT PERFECTLY, IT FITS ME PERFECT EVEN WITH MY MC JACKET ON. I HAVE AND WILL RECOMMEND LEATHERUP TO OTHERS! THANK YOU...
A mens large fit perfect for me, a stocky 150 lbs women. Its looks awesome when I ride during the day. Thumbs up....
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

