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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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I bought these boots for my daughter who has this thing for combat kick $#*! boots kinda a semi goth look....go figure anyway she is also a full time student at Texas Tech University and has to walk quite a bit around campus to get to classes and she just loves these boots, they fit great out of the box and no breaking in was required, the zipper is great for getting in and out of them she said...so there ya go.
Fantastic boots. Was looking for the Mad Max look. Orderd my hiking boot size (10.5) and they fit perfectly. Shipped very quickly
I bought these boots for my boyfriend and he LOVES them! The fit, finish, quality are all excellent, and most importantly, he appreciates how comfortable they are. They look great on him, too!
A great pair of boots. Solid, comfortable, and totally bad-$#*!!These are my second pair of Xelement boots, won't be my last.
I wear between an 11 and a 12. I ordered the 11's. They arrived in a week. Boots look to be good quality, but they were WAY too small. I should have ordered a 12 or a 13...! So, I filled out the return form, asking them to exchange them for a larger size. A week and a half later, I get an e-mail that they are refunding my money because they do not have the larger size in stock. I found that to be almost unbelievable, so I go back to leatherup.com's site and look up the boot again. No, the larger sizes are there... They just increased the price of the boots by about $9 since I'd ordered (about 2.5 weeks before) and they didn't want to "lose" that extra $9, so they claimed they were out of stock. Well, if they were out of stock, why could I order them right then and there? Very disappointed with leatherup.com's service on this order. Gave this boot 3 stars, because they were well made, but the sizes are WAY too small, and leatherup.com wanted to screw over a customer over a $9 price increase...
gift for my Father, he seems very happy with them. so, that's good enough for me
I have several pair of boots but this pair not only is a perfect fit but
also provides protective armor. Since I ride in competition this protection is a great value especially for the price!!
Florida
Debated which LU boot to get and decided on these. Good choice!!! These seem to be nice, well made boots. Time will tell. My feet are average, not narrow or wide, and these boots fit perfectly in my regular size. Break-in time was about 2 hours. The added nameplates (toe and heel) are a bit bogus. I don't think they will hold up well. And LU, I would like to design the boot I'd really like from various boots in your line.
I have owned a lot of riding boots. Normally I will get the Harley boots but was looking for a change as they are pricey. Leather Up had great prices and I love the style of this boot. Riding boots are supposed to fit snug.. you don't want your boot slipping off when your in trouble. I did have a hard time at first getting into the boots and the break in took forever. I had a pain on the top of my foot where the top buckle/strap dug in. Once I got past the break in, they fit, wear and last nicely. Much better than the harley boots except for the painful break in. I will order again but may go up a 1/2 size. I always get 10 1/2 for anything... so next time an 11.
Great Boot. Comfy and stylish. Would have gave it a 5 if it came in steel toe so I could wear them at work.
Awesome boots look good feel good can't wait to ware them on my ride tomarow
I bought these in July 2010. Rode over 10k miles in and have worn the almost every since geting them out of the box. They are not water proof, my feet got wet going through Ohio. My feet never really got cold because I have never been in winter weather since I got them, i live in Hawaii. They seem to be a little on the wide side. My feet slide around in them fairly well. The size was perfect when i got them and stretching maybe due to getting wet and then walking in them for a while. Good price, great delivery and a good solid product. NOT the best best boot have ever worn but a GOOD SOLID boot.
great boots, love them they feel and look awesome, second riding season with them they are holding up great!! would recommend to anyone allthough had to order 1/2 size smaller then my normal shoe size.
Recieved these 2 weeks ago. I took my time before I rated these boots. Break in was simple, boots look awsome. They ride comfortable. I am not a fashion type guy, so I am glad that the chrome stuff on the fron and sides came off easy. These boots have to be the best pair of bike boots I have ever owned, especially in the price range that I paid. The buckles made it so that they were a perfect fit. The cleats in the soles hold the foot pegs well, and are non maring to my chrome. The estimated date that I was to receive them was on a Monday, 4 days after I ordered them. I recieved them on Saturday 2 days early. Pleasently supprised. I put them on went out for a 150 mile ride, and have enjoyed them since. Thumbs up to Leather Up for a fiantastic job. Now on to find the wife a new pair. She is jealous!!!
I've owned these boots for almost a year now, with a lot of wear. Very tough boot, with a good fit. I wouldn't hesitate to order them again, IF they ever wear out. :D
Great looking boots a good buy for the money. Nice fit around the foot but a little loose around the upper ankle area other than that im impressed and will buy from here again.
They are nice boots. Very well constructed. But in my case they run small. I can't even wear them
These boots replaced a pair of GBX four buckle boot, which I loved. But are no longer available. The X-element four buckle is an excellent boot. Well constructed, and craftsmanship is of high quality. The soles are sturdy, however they do leave marks on the floor. Only a minor drawback though. If I had one suggestion it would be to thicken the padding over the front shin. As well as the inner tongues. But overall an amazing boot. Fit is perfect. Breakin time was minimal.I woul recommend x-element boots to anyone! Especially for the price! And leatherup was lightning fast in processing and shipping my boots. I will be coming back to both x-element and leatherup. A great partnership for sure.
Leatherup you did it again I Love these Boots, no break in time needed. When they came in I put them with my Spurs and went riding. A few of the members of bike the Chrome Cruzers MC saw them and they loved them. I would recommend these boot to anyone.... Without a second thought!!!!
Daniel Utley
US Army Ret.
Killeen, Texas
Excellent. Perfect fit. Wear these anywhere. Comfortable. Durable. I will order another pair. Hope they never stop making these.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

