Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of LeatherUp

LeatherUp

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate LeatherUp?
grey stargrey stargrey stargrey stargrey star

LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

Instant Feedback

35,753 reviews

We monitor reviews for authenticity

George P.
Argentina
1 review
0 helpful votes
Follow George P.
Unfollow George P.
Share Review
Report Review

Love love love this boot!
October 10, 2019

Love love love this boot! Great fit, comfortable, and very durable. So happy with this boot!

Date of experience: October 10, 2019
Jennifer M.
Argentina
1 review
0 helpful votes
Follow Jennifer M.
Unfollow Jennifer M.
Share Review
Report Review

I like these boots, good
October 10, 2019

I like these boots, good looking, but definitely get 1/2 size smaller. I am so glad I did plus I either put an insert in it or wear 2 pairs of socks. I am a true size 10 got 9/12

Date of experience: October 10, 2019
Maria J.
Argentina
1 review
0 helpful votes
Follow Maria J.
Unfollow Maria J.
Share Review
Report Review

Great, sturdy boot. I took
October 10, 2019

Great, sturdy boot. I took many customers' advice and ordered a half size smaller and it was perfect. I did a ton of research prior to purchasing and unless something wacky happens in the next few weeks/months, this boot is the best value out there!

Date of experience: October 10, 2019
Betty P.
Argentina
1 review
0 helpful votes
Follow Betty P.
Unfollow Betty P.
Share Review
Report Review

Those are my first Motorcycle
October 10, 2019

Those are my first Motorcycle boots and love them a lot....there are very comfy , glad I ordered those...there do run big ... ..usual I wear 9,5..got those in 9 and there do fit perfect,still enough room for 2 pair of socks and being comfy..would order these boots anytime again..

Date of experience: October 10, 2019
Dan R.
Argentina
1 review
0 helpful votes
Follow Dan R.
Unfollow Dan R.
Share Review
Report Review

Upon reading the other reviews,
October 10, 2019

Upon reading the other reviews, I ended up ordering a half-size smaller (I usually wear an 8 so ordered a 7.5). Can't speak to durability yet, as they only just arrived the other day... the only minor complaint about this product, I have small calfs (as I am a dancer) and the boot have so much calf room I feel like I am swimming in the boot. Otherwise the boots fit amazingly, very comfortable so far, there is enough room for 2 pairs of socks if needed...If I went any smaller, to accomidate calfs, the toe would pinch/not fit at all!

Date of experience: October 10, 2019
Jim H.
Argentina
1 review
0 helpful votes
Follow Jim H.
Unfollow Jim H.
Share Review
Report Review

Great boots and great price.
October 10, 2019

Great boots and great price. I ordered 1/2 size smaller as suggested and they fit perfectly. I recommend these boots!

Date of experience: October 10, 2019
Ben Y.
Argentina
1 review
0 helpful votes
Follow Ben Y.
Unfollow Ben Y.
Share Review
Report Review

I gave it 4 stars
October 10, 2019

I gave it 4 stars for fit, only because they run large. Leather up made it extremely easy to return and get my new size 8, instead of an 8.5- in a short amount of time. I love the boots, they are made very well- but I haven't gotten a chance to use them very much, but they are fantastic!

Date of experience: October 10, 2019
Dave G.
Argentina
1 review
0 helpful votes
Follow Dave G.
Unfollow Dave G.
Share Review
Report Review

THIS IS MY SECOND PAIR
October 10, 2019

THIS IS MY SECOND PAIR OF HARNESS BOOTS, BLACK, FROM XELEMENT. I ORDERED A WHOLE SIZE DOWN FOR MYSELF AND I ORDERED A HALF SIZE DOWN IN THE MEN'S HARNESS BOOTS FOR MY HUSBAND. BEST BOOTS EVER AND I HOPE THEY ALWAYS CARRY THESE ONES HERE BECAUSE IF SO, THIS WILL BE THE ONLY PLACE I WILL PURCHASE THEM.

Date of experience: October 10, 2019
Richard N.
Argentina
1 review
0 helpful votes
Follow Richard N.
Unfollow Richard N.
Share Review
Report Review

I have worn these boots
October 10, 2019

I have worn these boots one time for a 900 mile bike excursion. They are great at keeping feet warm, no issues there. Not very comfortable for walking in for an extended time, although biker boots are not made to walk in for long periods. They run very large! I ordered a half size smaller than I usually wear but could have gotten away with a full size smaller. I have extra room now for socks. Overall I really like them. Can't speak to durability as I just got them, but am happy so far.

Date of experience: October 10, 2019
Eric H.
Argentina
2 reviews
0 helpful votes
Follow Eric H.
Unfollow Eric H.
Share Review
Report Review

I ordered these approx. 1
October 10, 2019

I ordered these approx. 1 size small, based on other reviews. They fit well, other than a little loose in the heels, but I tend to have a more narrow heel. I am able to wear a heavy pair of socks for both warmth and comfort. These boots look great. I haven't ridden with them yet, but looking forward to it!

Date of experience: October 10, 2019
Martha D.
Argentina
1 review
0 helpful votes
Follow Martha D.
Unfollow Martha D.
Share Review
Report Review

She loves them and that's
October 10, 2019

She loves them and that's the most important thing in this home. If Momma's happy...

Date of experience: October 10, 2019
William Z.
Argentina
1 review
0 helpful votes
Follow William Z.
Unfollow William Z.
Share Review
Report Review

Great boot..great price..quick delivery ...wear
October 10, 2019

Great boot..great price..quick delivery ...wear an 8 ordered an 8 ..fits perfectly ..good sturdy leather.. non slip sole .....even with a wide foot and there is enough room for warm socks without too much slippage with thin socks...was a bit nervous ordering online but these are just perfect ..wore them all day the last 2 days and no problems at all...looking at the brown boots, a vest and new jacket now ...so maybe the boots were a bad idea ..but I love them !

Date of experience: October 10, 2019
Tom H.
Argentina
1 review
0 helpful votes
Follow Tom H.
Unfollow Tom H.
Share Review
Report Review

These boots are great, i
October 10, 2019

These boots are great, i have the same thing in a men's boot. I bought these for my fiance in a womens boot and she loves them. Thanks, Leatherup. Always is a pleasure. These fit well and are right on target with sizing.

Date of experience: October 10, 2019
Shirley B.
Argentina
1 review
0 helpful votes
Follow Shirley B.
Unfollow Shirley B.
Share Review
Report Review

I purchased these boots and
October 10, 2019

I purchased these boots and did like most people said, ordered a half size down. They fit perfect! Not only that, they took no time at all to break in! I love them, I will def be purchasing a lot more from you!

Date of experience: October 10, 2019
David D.
Argentina
1 review
0 helpful votes
Follow David D.
Unfollow David D.
Share Review
Report Review

Excellent product! I spent over
October 10, 2019

Excellent product! I spent over 800 miles in the breeze this weekend and they are comfortable and offer great protection!

Date of experience: October 10, 2019
David R.
Argentina
1 review
0 helpful votes
Follow David R.
Unfollow David R.
Share Review
Report Review

Great boots, fit just right,
October 10, 2019

Great boots, fit just right, this is my second pair only because my dog ate my first pair.

Date of experience: October 10, 2019
Diane W.
Argentina
1 review
0 helpful votes
Follow Diane W.
Unfollow Diane W.
Share Review
Report Review

I bought these for my
October 10, 2019

I bought these for my son who just returned from a tour-of-duty in Iraq. He really likes them and he is looking forward to wearing them as he cruises on his Harley. Great looking and comfortable boot.

Date of experience: October 10, 2019
Alex H.
Argentina
1 review
0 helpful votes
Follow Alex H.
Unfollow Alex H.
Share Review
Report Review

I placed the order and
October 10, 2019

I placed the order and was not sure how the boot would be when I received them and put them on the fit was good and the look was great, real nice boot for the price can't wait to wear them on a ride.

Date of experience: October 10, 2019
Ruth D.
Argentina
1 review
0 helpful votes
Follow Ruth D.
Unfollow Ruth D.
Share Review
Report Review

Out of the box they
October 10, 2019

Out of the box they fit and are very comfotable. These boots a very cool looking also. Can't wait to get in the wind for a few hundred miles. Oh quick shipping also.

Date of experience: October 10, 2019
Janet S.
Argentina
1 review
0 helpful votes
Follow Janet S.
Unfollow Janet S.
Share Review
Report Review

Great Boots!. Heavy duty quality.
October 10, 2019

Great Boots!. Heavy duty quality. I think they my run 1/2 big. But otherwise wonderful.

Date of experience: October 10, 2019

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States