On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
LeatherUp Reviews Summary
The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I love these boots! I wear a 10 and ordered a 10. Fit is great and the flames have gotten many comments. If I could affford another pair, I would buy them just to have in case anything happens to these. (Nothing is wrong with them) They did stain my socks at first, but I don't really care. Craftmanship and finish are teriffic. Like everything else I have bought from here A for sure. Thanks Leather Up!
Great boots. But I removed the metal strips (it's easy to do) and made them look so much better! Overall, again, very satisfied!
I bought these as a gift for someone in my church whose name was put into a stocking. They arrived in a very timely manner, he had them for Christmas as planned and from what I hear, is very satisfied with them. Great choice!
Great Boot, Great Price! I ordered 1/2 size smaller and they fit great! Wore them into the leather shop, and when asked what price I paid the mans jaw fell open! He could not believe what he had heard, so I referred him to leatherup.com to see for himself. Thanks for the great boots!
I bought these boots for my husband. He loves them and has gotten several compliments on them. We had to exchage for a half a size smaller though. Customer service was wonderful and we got them back pretty fast.
Nice heavy, and well constructed boots. Leather is supple.
I get lots of complements on these. Everyone is right, they run a half size too small, but I think that's for width, not length. They are a good fit for the toe just very snug to squeeze into. I wear and 11. I would have ordered an 11.5, but they don't sell one.
There is hope though. It was very tough getting my foot in during a break-in process, but it can be done, and it's snug. I used mink oil to soften the leather when I first wore them for a long period of time. After 3 or 4 times they had stretched a little and I put a gel sole liner in and it was like it was back to factory tight. I mink oiled again and wore them a few more times, then took the liner out. Now they fit like a comfortable boot that I wouldn't mind wearing all day to a bike outing. I probably wouldn't make them my primary shoe because they aren't that comfortable. Perhaps with more break-in they will be. Still it was a good price, and a nice boot. They should hold up for a long time for me because I'm not wearing them as often as I thought I would.
Those Flame boots are just awesome. Lots of style & toughness. They fit perfict with my leather pants The size was perfect. The height is great. I didn't want the boots any higher than they are.Buy those boots they are beautiful and strong. Wayne Mc. Beaverton,Ontario,Canada
My husband loves & lives in his boots! Took the suggestion of ordering a 1/2 size larger & they fit him perfectly. If you are looking for a stand-out boot, this is the one for you.
I love my flame boots and get lots of compliments. I have wide feet (EEE), so I ordered them a half size larger. I'm very pleased by how comfortable they are and how quickly they broke in. Not to mention, I am VERY impressed with the traction they get. Quite a noticeable difference from my work boots. If you like the look, you'll love these boots. Now, let's ride.
These boots are breaking in well. I have already received many compliments on them. I would definitely recommend these!
I love these boots. They were exactly as shown in the picture. They are comfortable and I am glad that I went with these!!
Before I ordered these boots i looked at the reviews. Most said to order half size smaller than your true size. Im an 11 so i ordered a 10 1/2. When i got the boots they were still TOO BIG. I sent them back and got a size 10, they were perfect. So i guess for some its a half of size smaller, but for me it was an entire size smaller. Other then that they are amazing boots expecally after they get broke-in. Thanks Leatherup im a true costomer due to amazing service and produts, and pain free returning and exchanging
Boots looked good, I followed all the reviews advice and ordered a size smaller (11's instead 12's) I couldn't get my foot into the boot, back they go....of course they don't have these boots in a size 12 so I have to order something different.
Great fit , great look, excellent dollar value and really wear great,even the first day, all day.
Good boots for the price. I ordered these just before New Years and git them three days later. Seen were they run big so got half size smaller and they fit good. They look awesome and already had compliments on them. They were a little tight at first but don't take long to break them in and feeling good.
I bought these for my husband for Christmas. Perfect gift. He loves them
Love these! Fantastic boots for the price & they look great on. Bought them for my nephew's 18 th birthday & he loves them as well. Fast shipping too. Glad I purchased them!
Just got em but really like the looks. A little tight but should wear in. I got 30,000 riding miles on my lace up flame boots, they should last for a long while yet. Got these because I think they look cooler. Glad they got the same grippy sole.
The boots were a gift for my hubby. I was so worried they wouldn't fit or they wouldn't be as nice in person but they are great! They look great, they fit him perfectly and he wears them anywhere. The only issue I had was the 60 bucks in shipping and then the 60 bucks UPS wanted to charge at my door... I sure hope the Leatherup canada site is up to snuff soon so I can order within country.... because I cant afford to order from the states site anymore! Thanks for your wonderful products though!!!
From the business
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members