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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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I was pleasantly surprised when I received my new boots. They exceeded my expectations. The only problem was, I ordered a size 6 instead of a 6 1/2 because of the other reviews. I need to return them for a 6 1/2. The toe box is a bit short and the heel quite roomy. I would like to be able to wear a pair of thick socks with them. They appear to be sturdy and well made and they look totally biker chick chic on!!!
These arrived quickly and I was so excited because I tried to order these from four different websites last year and they were all sold out. They do look exactly like the photo - very cute. I'm not a biker, so I got them to wear with leggings, skirts and dresses. I got an 8.5, which is what I normally wear and an 8 would have been too short. They are very loose in the footbed, which I don't mind except that when I walk in them, unless I drag the heel, I feel like I'm walking in a pair of ski boots a little bit. Perhaps they just need to be broken in, but they feel a bit clunky (I'm debating whether I look like Santa Claus in the mirror or if I'm pulling them off). They are very high quality, super soft leather and nice sturdy sole. I'm on the fence about keeping them or not, but everyone's reviews seem to be right on (except for the size - true to size for me). These are definitely quality boots, just a bit clunky if you're looking for fashion boots. However, I may keep them anyway because they are pretty kickass.
After reading all the great reviews on these boots, I knew I had to have them. They arrived in 4 days. I walked at least 5 miles in them the 1st time I wore them. I was pleasantly surprised at how comfortable they were. I LOVE THESE BOOTS! Lace ups are next on my list of must haves.....
Overall I like the boots but I found them to be a little heavier and bulkier than expected. I normally wear a size 8.5 or 9 in shoes and I ordered these in 8.5 since others mentioned they run a little big. They fit me fine in length but they are very wide boots. I have a narrow foot and thin legs so they fit very loose on me. I considered returning them but in the end decided to keep them thinking they would at least be good for colder weather riding. I have ridden with them once so far and they did indeed keep my feet very warm. The leather is thick and durable and I have no doubt they would protect my feet and ankles if necessary.
Feel like a true BIKER BABE in these boots!! Took advice from many before me and ordered accordingly! LEATHERUP you ROCK!!
Debbie from Western Colorado
I love these boots! I ordered the size I usually wear [6 1/2] I they fit NICE. A bit hard to get on at first but once they break down a little they're fine. GREAT price and good looks. I will bookmark leatherup.com 4 sure.... looking forward to buying more accessories & BOOTS ... gotta luv em'.
Pamela in WI
Nice boots! Ordered regular size and they fit great, even allowing for heavier sox.
I bought these boots for my daughter. She absolutely loves them. They are well made and very sturdy. Excellent value for the price.
These are the best boots I've ever had. They're strong and comfortable, tough-looking and fit perfectly. I wish the soles and heels were about a 1/2 inch higher, but that's just my personal style. Great value for the price.
LOVE this boot. It's a perfit right out of the box. I have a wide foot and other store bought boots have been too narrow. This boot is perfect. Now I can go on those long rides and may feet aren't telling me to quit!. The sole is fantastic and the height of the boot is just right for me( I'm 5'2"). It gives me that extra bit of protection on the leg that I like. Husband thinks the boot is cute and wants to get a pair from the men's department.
I LOVE THESE BOOTS THEY COULD HAVE A LITTLE MORE PADDING IS THE ONLY REASON I DIDN'T GIVE THEM ALL STARS
This pair of boots arrived promptly and are beautifully made. Very sturdy, the leather is thick and gorgeous.
I feel like there's a LOT of extra space above my toes and arch. I read the recommendations about sizing from other reviews, and ordered a 6.5 instead of my usual 7. The length on the 6.5 was great, but the boot is so roomy that I was slipping all over the place until I put Spenco insoles in. Now the depth of the toebox is good... but the heels are higher than I expected and when I walk my foot slides forward so my toes hit the front.
These are really awesome looking on, and well made, so i gave them a good review even though they ended up not being the best boot for my foot.
Looked good but my wife decided to return them because they were very stiff and weren't very comfortable walking around the house. She couldn't imagine walking around much without her feet hurting when we're out riding and we stop for a scenic break or whatever.
They do run a little big, but I ordered a half size smaller than I usually wear and they fit great! I may add some inserts just to make the heel a little less loose, but otherwise I love these boots.
I love these boots! I searched high and low for a pair of biker boots that still had that sexy girl side to them. I came up empty handed until I found these. It snowed the first day I wore them - my feet stayed dry. They are very comfortable. I thought they would be heavier, but I was pleasantly surprised to discover that wearing them did not feel like I had lead shoes on. I can wear them with anything - jeans, leggings, and skirts. These boots are exactly what I was looking for.
These boots are unbeatably priced and are utterly perfect looking. They are very true to size. Don't worry if you feel some resistance when your foot hit bottom strap area, once it passes, your foot glides in. These boots have a lot of style. They are a little heavy, though. Very durable and toe feels like it is steel toe, but not sure. I highly recommend these boots. Love this company!
I absolutely love these boots! I have very large calves (17" round), and I did have them stretched as the boots are 15" round. I also have a size 10 foot and I did order 9 1/2. They fit perfectly with a regular boot sock and the buckle sinched down to keep my foot from sliding around. They are great with jeans, leggings, and even with dresses as they give an edgy feel to pretty dresses. These boots have become my favorite shoes! Love, love, love them!!!
Would have given these 5 stars except the logo on the buckles is a bit of a letdown. It's hard to tell in the picture but the metallic buckles have 'XELEMENT' in black on them.
WOW! These boots are amazing! I ordered a half size smaller and they fit perfect! Very comfortable. I wear them all day. I have gotten alot of complaments on them. These boots are very well made. Price is great too! Delivery was 3 days from day of order. Leather Up, YOU ROCK! Thank you so much!
These are amazingly well made boots at any price, let alone $70. I can't believe someone would take off a star just because of a logo. If you want a different logo, go ahead and pay $250 more for it! These do require a bit of breaking in to get them on, but once they are on, they are comfortable, sturdy and protective. I did order a half-size smaller thanks to reviewer recommendations and they fit fine.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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