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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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I love these boots. The leather is soft. However they run very large. I wear a size 10, ordered a 9 1/2 and they are huge on me. Look forward to receiving my exchange.
I bought a pair of these boots for my daughter, for Xmas. When they arrived I was very impressed with the quality,look, and feel of the boots. I quickly ordered another pair for my wife, for Xmas. Was a little worried about the sizing after reading other reviews. I did order a size smaller on both orders, and they both fit. Both pair faded onto socks the first time they were wore, hopefully that will stop in time. overall very nice boot for the price.
Jim
Mount Carmel TN
i bought these for my daughter who has a biker boyfriend. She was just thrilled with them and wears them quite often (even when she is not on a bike). The construction is just as described in the details and the fit was true to size. I searched the Internet for boots and Leather Up was the best buy of all the website I scanned. I will definitely buy from Leather Up again. She will need some chaps and a leather coat next. Thank you for having such ease of ordering also. No hassles and the shipping was very fast and reasonable.
Great boots!!! love these. They're comfortable with a generous fit and I've gotten lots of compliments because they look so good. For me they're better riding than walking because they keep my feet warm and protected. 5 stars!
These boots are the bomb!!! I have searched everywhere for quality boots and these are the ones. I am in love! These would be $200 anywhere else. Super sturdy leather, well-made, and HOT! They do rub off just a little on your socks, so just wear dark socks and pull them over your jeans. I wear a 7.5, that's what I ordered and I have a perfect fit after adding my insoles. These boot will last FOREVER!
These boots are totally cool! usually wear a 7 or 71/2 ordered a 7 should have got a 6 1/2 but use a thick sock and they are fine. I love these boots and would definitely recommend them. can't beat the price either!
Greetings from OC, CA :) Let me start by saying THESE BOOTS ARE PERFECTION IN RIDING GEAR! They are built nice & sturdy & great looking - I get compliment after compliment on them (hint ladies, with your jeans tucked inside them, heads TURN!). Take it from someone that knows gear.... I am what the bobber/chopper guys call a "grinder." If I don't get in at least a 200 mi ride one day of the weekend (possible year-round here), I'm bummed. Saturday, I did approx a 230 mi ride with a little walking around. Sunday was an impromptu trip to Venice Beach boardwalk - I ended up walking prob a MILE that day (and the 150 mi ride). I HAD NO BLISTERS, NO RUB SPOTS, NO SORE FEET! This is absolutely unprecedented in ANY PAIR OF SHOES I OWN!!! Note: I do recommend on purchasing a size down if your feet are narrow, as with all Xelement boots, they run a bit big and are wide in the front. HANDS DOWN, MY FELLOW RIDERS... PERFECTION!!
I love the boots!!! they are very stylish and comforable. I normally wear a 7, but I ordered a 71/2. They are a little big. But I would rather have them big then to small. I would recommend them to anyone. The price is good and the qaulity is worth it...
Great boots. Nice leather. Do order 1/2 size down, unless you want to wear thick socks. FYI, these accomodate somewhat muscular calves. Nice rounded toe, plenty of room in the toe area.
These boots are AWESOME!!! The fit and finish is excellent...as good as that of others I've seen for a lot more $$$$. Soft leather, comfortable fit and a great look. I definitely recommend these boots. ***As others have noted, these do run a bit big. I ordered a 1/2 size smaller than usual and they fit perfectly!
These boots fit well with thicker socks. Look great! Very well made. I would recommend these to my friends.
If you're even faintly considering getting these BUY THEM RIGHT NOW! I am SO EXCITED to have these boots! When I ordered them I wasn't sure how I'd feel about them in person, but (HONESTLY) I feel like I've had these boots forever. I ordered a size down and the fit was perfect!
Do yourself a favor and get them!
I ordered these boots a half sized smaller after reading the other reviews but when i got them they were too small, so i ordered my regular size. When those arrived i put them on and realized for the first time in my life (im in my early 30's) that my left foot was longer than my right! so i need to stretch the left one. Also my feet must be narrow because i have room to move around in which i dont mind. I've gotten rave reviews from a few bikers at the first rally i wore them too and love the way they look too! thanks Leather up!
Excellent boots! They do run large and wide, so for sure order your size, or even a size smaller. My foot is a wide 6.5 and the 6.5s I ordered are almost too big!
That said, they're spiffy boots, they look great with slacks, jeans, skirts.
I've been looking for this boot for years. To find it at such a great price was an amazing treat. And, in a women's size that actually fit, too.
Also, the shipping time was super fast, and LeatherUp kept in touch the whole time. Overall, an excellent shopping experience.
oh i love these boots....but do order one size less....but i did order a half of size less and they was a little to big, but i tight the buckles up....good quality boots....
The boots came the day I expected them to, and they fit wonderfully, even though I ordered a half size smaller than I normally do. They're comfortable, keep the heat off my legs from my exhaust, and look great!
I normally wear a 6 1/2 and bought 6 1/2 because I wanted to be able to use inserts and wear thick socks. However, they were still too big and wide (and I have wider feet) so I was swimming even though I had them cinched all the way. I was very sad because they are really beautiful and feel great.
Nice heavy boot. Good riding protection and stylish, but were at least a half size too big as some of the other reviewers have noted.
Love these boots! My feet are on the wide side, and I was concerned about what size to buy. I usually wear a 9, so that is what I bought, even after reading the reviews that these boots were wider than normal. I could easily have worn and 8.5 or possibly an 8. And the price was fabulous! Why pay a couple hundred dollars? The service was wonderful too.....I received this boots in just a few days. I have always had total satisfaction with the things I buy from Leather-up.
I love them. They fit perfect and are really comfortable!!
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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