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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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Loved these boots straight out of the box! The leather wasn't stiff as I assumed it would be, but very supple. They do run large I wear a 9 and have wide feet and after reading earlier reviews went with an 8 1/2 and still have room in them. Just wear a heavy sock and all is good! Well worth the money!
These boots are amazing!!! Make sure you order a 1/2 size smaller then your regular size. They are made from quality leather and are very comfortable. I highly recommend these boots. The price is unbelievable for the value of product you get. Buy them!
Attractive and durable-looking boot. Followed recommendations of several reviewers and ordered half-size down...oops, too tight. Will have to echange at my expense. I did not find shipping to be very speedy but I am satisfied with the quality of the boot and the price.
These boots are great! I love them! I wear between an 8 1/2 and 9 and ordered an 8 1/2 because of the reviews I read. They fit great. I will probably get an insole, but other than that they are WELL worth the price.
Boots fit great... but the top buckle on the right boot was unattached. I am just going to take it to shoe shop and get it repaired. Too much trouble to send them back,, and besides,, I needed to ride!! LOL
I have never ordered boots online. But I love the boots comfortable and very nice good looking boots. I had ordered size 61/2 but too snugged so I return them back for next size up. The turn around for deliverey was excellent. I had not problems return/exchanging the boots. AWESOME BOOTS Love THEM Boots.
Alicia from HOUSTON,TX
I was a little worried when I ordered these boots. I usually like to buy boots one size larger because they can be tight to put on. I normally wear a size 10 1/2 or 11. I bought these with all the great reviews and received them today. They fit perfectly with plenty of room for my toes as a size 10! I can wear thin socks and be completely comfortable. The material and workmanship on these boots are top notch. No need to buy famous brands for the same thing! All the reviewers helped me decide and now i'm one of them telling you to get these boots. They are worth the price and it's quality.
These are great looking boots! Can't find tougher boots for the price. Sizing seems good/true. I also bought insoles, as was suggested by others, to take up a little space for the extra height available around the toes/foot area. I've received lots of compliments just wearing them around town. So happy with my purchase!
I love my boots however I doubt I will ever order from again, I was very unhappy with the shipping charges, I bought the first pair, which took forever to receive and they were too big so I ordered another pair, express mail which cost something like $23.00, then and didnt even receive for 6 days, then I had to send back other pair which cost me another $15.00, So as of right now I love my boots but I havent been credited back yet for my return. I will probably stay will a company that has better shipping charges next time,
Awesome boots! I have a very, very wide foot and these fit great, I ever have room to wear a thick boot sock! I did not order a 1/2 size smaller and I'm glad because they would have been too small. Thanks LeatherUp for another great item! Kathleen L. ,CA.
In addition to being totally cute and comfy with skinny jeans & skirts, these boots are also practical. They are the best boots I've ever ridden in - the soles grip well even in oily parking lots and the thick shaft provides lots of protection from hot pipes. The leather is thick & strong, yet flexible. I highly recommend these to my fellow female bikers. Excellent value.
Ordered these boots for my wife, just got them today, and she LOVES them. Totally excited. She wears a 7, she decided to go ahead and order a 7, they came as a 7M and they fit her perfectly. Of course the more she wears them the more they will break-in, but she is totally thrilled. We would both recommend this boot to any lady out there.
I bought these boots for actresses to wear in a play. Though they were actresses, I had no problem with fit and sizing. The boots look terrific; tough and masculine. A number of people in the costume studio said they wouldn't mind wearing them for fashion boots.
loved the look of the boot, however, couldn't get a size that fit properly. As soon as my account is credited for the 2 returns, I will try a different style.
I bought these for my wife, and she loves them! Very comfortable, great workmanship, and very stylish. She feels she could have gone a half size smaller than her normal size for summer use, but they will work nicely with heavier socks in cooler weather.
I typically wear size 7 1/2 but after reading all the reviews that they run big I ordered a 7 1/2 & size 7. Ends up they do run big & the size 7 fits better. I was riding with Bates lace up boots which fit more snug so these have a different feel but I like them. Still need to try them out on the bike but they're comfortable to walk in. Hubby ordered a pair after seeing mine :)
Love my boots. Have to work to get them on but they look great. I normally wear a 6 1/2 wide and these didn't come in wide so I first tried a 6 1/2. Was too tight. The 7 fit just fine. Seem to be really well made.
After reading the prior reviews and I ordered my normal size 6, they fit GREAT. They are roomy for summer, insole fixed and wool shocks work fit great in the winter. Highly recommend to anyone looking and comparing.
These boots are awesome. Sizing is right on. I was afraid they would be too manly looking but they're not at all. They are really cute. Saw the same style of boots at a major retailer that were $165 and these were better made by far. Thank you Leatherup. Keep your great prices.
I ordered my usual size and they fit, could wear with thicker sock; overall size is good. I love this boot, it's very cute and not as heavy as it looks. Pic does not do justice. This is my second purchase and would recommend highly.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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