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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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Love these boots !!!! No break - in needed. Perfect fit.
Purchased these boots because the Male version does not come in size 7.5. Tried a Women's version in a 9.5 and they fit well. They are exactly the same specs as the Male version, so I have no reason to believe there is any difference whatsoever.
However, these boots are motorcycle boots, and therefore, they are meant to be up on the pegs. They are not "all day" boots that can be worn to work, the store, etc. After a few hours walking around in them, they are dismally padded. I might expect this from a motorcycle boot -- any other motorcycle boot, that is, except one that has "comfort" in the name. They are a far cry from comfortable, if you're going to be standing on them. They're comfy up on the pegs, and they have a good grip in the sole for those times you have to put your feet down, but don't expect to ride to your favorite hiking spot and go for a trek with these on....
However, that said, I pulled the liners out of my Wal Mart Herman Survivors, and these boots regained some of that comfort they should have had from the factory. If Wal Mart can do it for half the price, you can do it, too, Xelement.
Good looking boot, nice features, well made -- but dismal in terms of long-term foot comfort.
I received these boots for Christmas and I'm in love them. They fit perfectly. My husband said they were a lot less price wise then some of the other places we were looking. Great boot all the way around!
Bought these to replace the Vigilante which is discontinued now, these are not as comfortable for 12-14 hours on concrete as the Vigilante which I wore daily to work, to ride, and even for a 1K Fun Run. These are heavier and stiff but on the upside, when caught in a sudden ice storm I had to ditch my car and walk 3 miles through the woods home and my feet were both warm and dry and I maintained my footing while others were not so lucky. The fit is true to size ( I ordered smaller and the rivets were VERY uncomfortable) and they seem to be very durable so far.
Nice! A bit snug, hoping as they wear, they stretch. Overall, very satisfied for the quality and the price!
I love these boots they are very comfortable and fit perfect. The price was very good. Totally happy with them. I ordered chaps also and they are great!
Excellent heavy durable perfect for riding, glad I choose this site to make my purchases
These boots are awesome! However after walking around in New Orleans for over 2 hours that is when my feet begin to get tired. You won't regret the purchase!
These Boots are Awesome. True to size, sturdy, and super comfortable, Not to mention they look great too! The quality is much better than some that I have seen for a lot more money in the stores! Every time I wear them I get compliments from Men and Women alike,
Will recommend them hightly and will absolutely buy them again!
Love them!
I have not had these on yet for riding motorcycle, but they are great.. I might start being a boot person.. :) I will update in like a month.. :)
I've got two words for these boots...BAD $#*!! Super well made, Xtremely comfortable and a perfect fit, they're actually built for riding instead of just looking the part...but they do look really cool as well...and all at a great price point. I'm so glad I found this site! This is my first pair of Xelement Boots and I'm really impressed, I also purchased the brown harness boot and love them too! I'd like to buy the one's that are like these but a little taller and they're sold out but on my wish list for sure.
These boots are awesome! Great quality, comfortable and a very reasonable price. They are "roomy" so if you float between a half size like I do, I recommend you ordering the smaller size. I have worn these several times to date and can't believe how comfortable they are. Can't wait to get them broke in 100%.
Great boots, they fit well even with my wide feet. Wore them for a 6 hr ride the first day, very comfortable.
These are the best boots I have ever had. I love them and will always have a pair. From the 1st time I put them on they fit and felt great. I love riding the bike in them and walking in them is no problem even the first day!!! Will always have a pair of these boots!!! LOVE LOVE LOVE them!!! They are true to size and have the best support for your ankles and the bottoms are great for gravel areas. You can let them out or tighten them up if need be if your ankles swell.. I love them!!!
Kristie from Gadsden, AL
Excellent boots for the price. My wife loves them and finds them very comfortable (although it takes about two weeks to break them in.) Excellent quality, good padding and strong soles. Very happy with purchase. Fit was spot on, no guess-work needed.
I absolutely LOVE these boots! They are true to size. No pinching or rubbing. And they are so cute!
LOVE LOVE LOVE!!!
These boots are amazing and I actually ended up buying two pairs. My mother who has ankle problems tried my boots one day for work hoping that the support would help her. She came home and told me that I better order another pair because she wanted a pair of her own. We both love them. Buy a pair, you wont regret these!
Excellent choice for me. Ordered 1/2 size large. Pinch on the little toe at the bend was worked out with a good oil rub prior to my 12-day trip, over 3000 miles. Very comfortable - even on a mile walk on the sandy California beach.
These boots are badass awesome!!! I was afraid it would be uncomfortable since it is my very first pair of bike boots. It fits great and looks great. It is so comfortable I can and do wear it all day. I even wear it to the office. I have a hard time driving my 5 speed truck with certain types of boots but no problem with this one.
Great fit and style right out of the box. I wanted a solid, shorter boot and received this the day before embarking on a desert vacation, riding hours every day. Fit was perfect with a heavy pair of socks like I use in hiking boots. The laces are certainly more time-consuming than my taller Xelement zipper boots but I love the added style. This is a great brand true to regular shoe size. Comfortable enough to stroll around the small towns, too.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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