Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of LeatherUp

LeatherUp

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate LeatherUp?
grey stargrey stargrey stargrey stargrey star

LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

Instant Feedback

35,753 reviews

We monitor reviews for authenticity

Mary U.
Argentina
1 review
0 helpful votes
Follow Mary U.
Unfollow Mary U.
Share Review
Report Review

Ok so I just got
October 10, 2019

Ok so I just got this jacket from the fedex people and at first it didnt seem heavy but when i tried it on, it was a decent weight jacket. I am a little below 5'8" and medium fit perfect on me. Im medium built at 165lbs. I wasnt sure if medium would be good but it fit nice and just the right amount looseness. It is nicely made and feels durable. Leather smell nice and lining proved warm, its a good thickness too. There is fabric on the arm as you can see in the pic. Now dont be fooled because the fabric is nice and thick so it'll definitely keep you warm. The vents are long and have fabric webbing so its not just a hole. Overall very satisfied with the jacket. Beats buying fabric jacket from motorycycle store that run for the same price.

Date of experience: October 10, 2019
Charles H.
Argentina
1 review
0 helpful votes
Follow Charles H.
Unfollow Charles H.
Share Review
Report Review

I tried to work with
October 10, 2019

I tried to work with the customer service at Leather Up as I received a discount email the next day after I ordered. They were very uncooperative and handled the situation poorly even when I tried to work with a supervisor. It will be interesting to see if the neoprene on the sleeves is weather resistant. I did not notice this till I received the jacket. The Jacket runs very small. I ordered a 3X and had to remove the most of the armor to get it comfortable. Overall, a bad experience compared to prior purchases!!

Date of experience: October 10, 2019
Mike A.
Argentina
1 review
0 helpful votes
Follow Mike A.
Unfollow Mike A.
Share Review
Report Review

I have a 47" chest,
October 10, 2019

I have a 47" chest, 40" waist, 6'1" tall and weigh 240. Bought this as a cold weather jacket. I usually take a 2XL but ordered a 3XL to wear a sweatshirt under it. No way. Ordered the 5XL and that just works but the sleeves in the foreearms are quite snug and I ain't built like Popeye! Very heavy jacket but has neoprene insert on the inside of the arms which allows for flexibility but also allows some air to penetrate. Jacket has warm liner in torso and good length in back to prevent drafts. Neck snap is tight on 18" neck with shirt. Side pockets placed too far back so it's hard to get into them. The large armor spine plate shifts around within jacket so I don't know where it would be if you took a spill and slid on your back. Overall, worth the money. Service was fast.

Date of experience: October 10, 2019
Jason L.
Argentina
1 review
0 helpful votes
Follow Jason L.
Unfollow Jason L.
Share Review
Report Review

First off, the jacket has
October 10, 2019

First off, the jacket has good protection and breathability. I'm 6'4" and if you're tall like me it's a little short, barely long enough that I decided to keep it. Shoulders bag out a little while riding. Leatherup.com may have the best price, but were hard to deal with. They shipped it about a week after I ordered, and only after I called to confirm my billing and shipping address, so it took way too long to get here. They have the best price though, so choose your poison. If you're average height, this is probably the jacket for you!

Date of experience: October 10, 2019
Lisa O.
Argentina
1 review
0 helpful votes
Follow Lisa O.
Unfollow Lisa O.
Share Review
Report Review

i must say that i
October 10, 2019

i must say that i have ordered several items from LU and havent been dissappointed yet the jacket is well made alittle snugg i ordered a 4 xl and i wear a 2xl tall it feels a little tight in the upper arm and sholder section which i think will soften up with wear for a more relax fit all in all you couldn't even come close to the price vs qaulity ratio hands down the best leather padded vented jacket on the market to date period!!! excellent buy very satisfied

Date of experience: October 10, 2019
Nicole S.
Argentina
1 review
0 helpful votes
Follow Nicole S.
Unfollow Nicole S.
Share Review
Report Review

Bought this for my husband
October 10, 2019

Bought this for my husband and he absolutely Loves it! The quality is beyond what I expected (for the price). My hubby normally wears a 2X and we got the 3X just in case, and it fits him perfectly. The jacket is heavy and has a removable lining. It's not too bulky either and keeps him warm without the many layers necessary riding in cooler weather. I recommend not only this jacket, but Leatherup.com. I will shop again.

Date of experience: October 10, 2019
Dave T.
Argentina
1 review
0 helpful votes
Follow Dave T.
Unfollow Dave T.
Share Review
Report Review

Very tight sleeves and I'm
October 10, 2019

Very tight sleeves and I'm a skinny arm guy. gonna be tuff when I work on those biceps. Lol. Otherwise nice jacket. Has a good look.

Date of experience: October 10, 2019
Anthony U.
Argentina
1 review
0 helpful votes
Follow Anthony U.
Unfollow Anthony U.
Share Review
Report Review

Highly dissaointed that the first
October 10, 2019

Highly dissaointed that the first time I wore this jacket the zippers on the pockets broke. They are plastic, not steel zippers and break easily. However, the jacket fits great and looks really cool. I was concerned with the portion of the arms that is not leather wpould let air pass through, but I rode in 40 degree weather and stayed nice and warm.

Fix the zipper issue and this is a great jacket.

Date of experience: October 10, 2019
Joe K.
Argentina
1 review
0 helpful votes
Follow Joe K.
Unfollow Joe K.
Share Review
Report Review

This jacket fits like a
October 10, 2019

This jacket fits like a gove. There are a lot of details to this jacket. It is a well thought out design. I like all the vents that make this jacket more comfortable when the temperatures change. There are no light reflecting materials on this jacket, if that is something you are looking for.

Date of experience: October 10, 2019
Helen V.
Argentina
1 review
0 helpful votes
Follow Helen V.
Unfollow Helen V.
Share Review
Report Review

Love the jacket. Rode around
October 10, 2019

Love the jacket. Rode around with the padding in at first, but now i have it all removed. Comfy, looks awesome, and is warm. I'm 5'10" 195 and i bought the XL

Date of experience: October 10, 2019
Jeff T.
Argentina
1 review
0 helpful votes
Follow Jeff T.
Unfollow Jeff T.
Share Review
Report Review

excellent leather jacket very good
October 10, 2019

excellent leather jacket very good quality and very good superior protection

Date of experience: October 10, 2019
Lisa N.
Argentina
1 review
0 helpful votes
Follow Lisa N.
Unfollow Lisa N.
Share Review
Report Review

Very nice jacket with a
October 10, 2019

Very nice jacket with a couple of caveats:

I am 5'10", 44" chest, 30" waist, 17" arms and the large fits well, wearing like a medium, except for the arms which are very tight, and the forearms feel almost like a tourniquet. I stuffed them overnight with folded towels and the day after I could actually wear the jacket and retain circulation in my hands, however, only one layer of long sleeves can be worn under.

On the other hand, the jacket is warm enough to require no more than a couple of t-shirts in 50 degrees weather.

There is only one inside pocket, unsecured, though it runs vertically and fairly deep, so nothing should spill out.

Date of experience: October 10, 2019
Angela J.
Argentina
1 review
0 helpful votes
Follow Angela J.
Unfollow Angela J.
Share Review
Report Review

My husband absolutely loves it.
October 10, 2019

My husband absolutely loves it. Can't say enough good words about it, highly recommend.

Date of experience: October 10, 2019
Stephanie M.
Argentina
1 review
0 helpful votes
Follow Stephanie M.
Unfollow Stephanie M.
Share Review
Report Review

I was very impressed with
October 10, 2019

I was very impressed with how quickly I received my order! Also, the jacket is just as the description makes it to be. The only thing I was concerned of was a small stain on the sleeve, but the customer service line was able to help me with whatever I needed even if they had to pay for the shipment back to the warehouse which ended up being unnecessary. This jacket was actually a gift to someone and to his surprise it was not over $200!!! He couldn't believe it. Great website, I will be recommending it to any bike owners I know :)

Date of experience: October 10, 2019
Brenda Q.
Argentina
1 review
0 helpful votes
Follow Brenda Q.
Unfollow Brenda Q.
Share Review
Report Review

this is the best jacket
October 10, 2019

this is the best jacket ever. nice looking the shipping was fast couldnt be happier with the product and are you kidding me it has a great price and they even gave a discount for it i love it. if you dont get it you are nuts.

Date of experience: October 10, 2019
Susan H.
Argentina
1 review
0 helpful votes
Follow Susan H.
Unfollow Susan H.
Share Review
Report Review

I am very impressed with
October 10, 2019

I am very impressed with the jacket I purchased. The price was fantastic for a jacket of this quality. I will definitely purchase more from your store.

Date of experience: October 10, 2019
Dan M.
Argentina
1 review
0 helpful votes
Follow Dan M.
Unfollow Dan M.
Share Review
Report Review

Bought this jacket for the
October 10, 2019

Bought this jacket for the spring and fall in Chicago... Works great... Cold wind at 45 degrees is kept away and I'm comfortable

Date of experience: October 10, 2019
Kathleen C.
Argentina
1 review
0 helpful votes
Follow Kathleen C.
Unfollow Kathleen C.
Share Review
Report Review

SWEET Jacket! I bought the
October 10, 2019

SWEET Jacket! I bought the 2xl and it fits like a glove. I am 6'5" . 240 pounds. I cannot how well it is made for the price. I get stopped at a bike rally 4 times by people wanting to know where I got it. My only complaint is that the side pockets are a little far back but other than that I am 100% pleased with this jacket. I will buy another if something happens to it.

Date of experience: October 10, 2019
Ruth T.
Argentina
1 review
0 helpful votes
Follow Ruth T.
Unfollow Ruth T.
Share Review
Report Review

Awesome jacket, in fact so
October 10, 2019

Awesome jacket, in fact so much nicer than I expected. The service was outstanding. My order was shipped out the day I placed it and it arrived in 3 days. I will be back for more stuff from Leather Up.

Date of experience: October 10, 2019
Kathleen Q.
Argentina
1 review
0 helpful votes
Follow Kathleen Q.
Unfollow Kathleen Q.
Share Review
Report Review

Great jacket for the price.Fits
October 10, 2019

Great jacket for the price.Fits snug.At 5'10 225 lbs I usually wear 2xl loose but ordered 3x jacket. It doesn't allow me to wear flannel with the liner in but the jacket is very warm anyway. Can't wait to wear it in November

Date of experience: October 10, 2019

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States