On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
LeatherUp Reviews Summary
The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Geart bag for the price, cannot be beat. Nice & roomy inside, comes with straps also nice not to have to buy extra.
This pack is perfect for trips on our Heritage Softail Classic as it matches the studded design of our saddle bags and has a lot of space inside. Fits right on the back bar behind the passenger seat, has tons of room for stuff galore. It's nice that you can use the parts separately for shorter trips requiring less storage. We could not find anything even close to this much room in leather for this kind of price. LOVE this item and love LeatherUp - we order all our leather and biker items here.
This is a very nice touring pack with a lot of room at a great price! The first time we used it, several people wanted to know where we bought it. Customer service is top-notch!
Great product, I loaded it down,( probably 50 lbs.) of cloths and misc. for a two week trip out of town for work. It worked great. would recamend this to anyone.. Its well worth the money.. Thanks
Patrick, WV.
Great pack, lots of room, well made...The only thing I was disapointed in was that the studs were only flat rivets and not the nice raised studs. I think that needs to be added to the description.
Great product. Material is better than leather for the job it does. I have it attached to a small sissy bar. The velcro is very strong and holds well. I tightened the bottom strap so it holds just underneath the back rest. So it has no chance of coming loose. Lots of room, more than I expected. Worth every penny and more, fantastic value. I read where someone was complaining about the plastic quick snaps. Actually they are very strong and made of heavy durable plastic. I have the same fasteners on my $700.00 saddle bags. Again fantastic product. Especially for the more than reasonable price tag.
Love it!!! Lots of room, easy to use and very handsome. Would work a little better with taller sissy bar but managed to use it very well.
Took the touring pack to Myrtle Beach for bike week. Held everything I needed and still had some room. Rain cover was snug and didn't flap around in the wind. Nice bag for the price. Better get one while they are available.
I bought this pack for my husband for Bday as he was going on long bike trip. the bag is very nice but really does need a tall back rest (He had to get a taller one to use the bag). We were disappointed with the rain cover - when the bag was packed the rain cover did not fit over the side pockets and bottom of the bag. The seams were splitting trying to do a fit check on the rain cover. The rest of the bag was great and worked well for his trip (except when it rained, which it did). I think the rain cover is a little small for the bag. It was a great bag for the price.
Great bag! Between friends and family we have ordered 5 of these! Plenty of storage! Excellent quality at excellent price!
I have not used it yet as far as taking it on a long journey, but I did mount it to my sissy bar and luggage rack for a short trip to see how it would perform. The bag did not move so I am more than happy with the mounting system. It is larger than I thought, but it looks good on my Honda Shadow ACE 1100. It will hold a lot of clothing, or whatever you need to pack, and due to it being stiff it obviously will not flop around like the cheaper soft luggage. Like the other reviewers' have stated, it is best suited for a taller sissy bar but I think most of this type of luggage is designed that way. It looks sharp and I cannnot wait to try it out for real. Highly recommended.
Wow! Larger than I thought it would be. Great set up! They are for my wife's bike. She loves then. About to take it out on it's maiden voyage. Fits great on her sissy bar. Hold a Trent and sleeping bag with room to spate. That's just one bag
Got to use it for the first time for Biketoberfest in Daytona this past weekend and love it. Plenty of room we didnt even need to use the top roll bag. Looked incredible and we even got several compliments and gave your website to some of our ridding buddies. Great value
WOW!!!! Alot of room. Fits on the bike great and I like the quick release to get in the big bag without taking the round compartment off. I was able to put my full face helment in the big compartment and had plenty of space for alot more items.
Just received it, shipping was a lot faster than I expected and the quality of the unit is very good. I would expect to pay a lot more for this item. Friends have seen it and they can not believe the price I paid. I will buy other things from Leatherup.
Just took this on a 1200 mile trip thru Florida. Worked Great. Looks Great. Matches my Heritage Softail.
OUTSTANDING!!! Wife and I took a ride to Santa Barbara for a weekend; bags were perfect. I wish you guys had an exact match in Saddle Bags.
Absolutely love this bag. I use the roll bag daily. The studs look great but the roll bag sagged a bit on the edges while on the luggage rack . I cut out a piece of board and glued it to the inside and it works perfectly now.
Wife and I are planning an overnight this summer and these bags are exactly what I was looking for. I was searching for a long time for the perfect bag and I believe I may have found it.
Got it today, Fit was great, quality up with the best. Very large and roomy. I would recommend it to any over the road rider. Roy B Baton Rouge La
Exactly as described. Just Rec'd it but it looks to be a greater value than described. Will know more after the first few trips with the bags.
From the business
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members