Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
So far so good. great deal and good looking on my machine. Keep it up Leather up. Fast and courteous as well.
As always, another top notch product from Leather Up. These bags are indeed HUGE as others have stated. You can carry all the items you need for an extended trip in these bags. Don't hesitate to purchase these if you are in need of extra storage space....Quality is EXCELLENT ! ! !
This bag is huge,holds it's shape well and mounts to my bike great. I used it on a five day ride and had plenty of room without the top bag.Good deal
bought this for the OLDMAN. he loved it. it looks and is better than the pic.
This bag fits my 2011 Heritage Softail classic perfectly. There is plenty of storage for a 10 day bike ride for both me and my wife. Just got back from Maine and we had plenty of room for our clothes and other essentials. The styling complimented our bike perfectly. From a style and fit perspective combined with the price you will not do much better than this touring pack right here. I highly reccommend this product without reservation.
Nice touring pack. Plenty of storage. As stated it would fit better with a high sissy bar.
Big enough for a mountain of gear, looks great, easy as fitting setup
These bags are huge, quality seems good but only time will till.
Excellent Bag, I put all my cold weather gear and a spare helet inside, straped to my ridgide luggage rack and detachable sissy bar. Makes a great backrest also.
I haven't used this tour pack yet. It does have a lot of pockets and room to store stuff. My sissy bar is too short for the bottom piece to velcro around. It does catch part of it and I can use some bungee cords and make it work. I did notice that with both pieces attached together, that the unit is very,very, tall. I'm wondering if people behind me can even see me.
Very roomy. Great for the weekend for two. Works great with a tall sissy bar, but you can use Cam Straps. Very good quality. I've been to stores, and bike shows and they are more expensive Would recommend
I orderd this as a birthday present for my husband and he loved it! It's bigger that I though and very spacious. We liked that it has 2 bags and the cover to use in case it rains.
The order was delivered withing the time offered and in good condition. Good price and product.
Bought this for a riding buddy. This one was half the price of my Tourmaster bag and just as big if not a bit roomier. The build quality is on a par with mine. The harness seems easier to attach to a sissy bar as well.
I am extremely happy with my purchase. Even bought a new sissy bar to mount it too. Thanks for selling a great product!
This touring pack was everything that I hoped for. It is well built and looks amazing on the back of my motorcycle. The only improvement that I would make is some heavier leather strips off of the conchos. Other than that, this may be the best value at LeatherUp.Com. Come on springtime!
I am very happy with this T-Bag. I have not had the chance to use it because of weather. From shopping local bike shops the quality of the bag is great. The price is the better the half the price at the local shops.
I loved this bag! It was bigger, and nicer than I thought it would be! I didnt read when I ordered it, and was surprized that it came with the rain cover! Will hold enough stuff for two people for at least a three day getaway! I had looked at this same bag but smaller at a flea market, and they wanted 119.00 for it. Its very study and made well.
Excellent bag. I have it on a low sissy bar and it works fine. I love the way it looks on my bike and so does everyone who sees it. Definitely enough room for anything you want to take with you.
Very nice and roomy.Couldnt believe the great quality for the money.Also wife loves all the room.All i can say is keep up the great work.Iwill definatley recommend.THANKS
Received my tour pack today. FedEx delivered it to the wrong address 1/2 mile away and luckily the homeowner called me. It is big, good-looking, and sturdy. My wife thought it was real leather. Using the small bag this weekend for the St Pats day parade. Now I need to start planning for a long road trip!
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

