Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of LeatherUp

LeatherUp

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate LeatherUp?
grey stargrey stargrey stargrey stargrey star

LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

Instant Feedback

35,753 reviews

We monitor reviews for authenticity

Janet W.
Argentina
1 review
0 helpful votes
Follow Janet W.
Unfollow Janet W.
Share Review
Report Review

Well worth the money, I've
October 10, 2019

Well worth the money, I've seen several bags just like it for way more money. Lots of space, seems to be well made. Only drawback pockets are hard to seal when empty. Attaches to back rest securely, I've carried 3 bags of ice back to campgrounds, no problem.

Date of experience: October 10, 2019
Patricia K.
Argentina
1 review
0 helpful votes
Follow Patricia K.
Unfollow Patricia K.
Share Review
Report Review

These bags are awesome!!! We
October 10, 2019

These bags are awesome!!! We took them for a four day camping trip and they worked beautifully. They are extremely sturdy and you can pack a lot into them. We packed all our clothes, pillows and an air mattress inside plus extras in the pockets. It is definately worth what we payed for them.

Date of experience: October 10, 2019
Diane R.
Argentina
1 review
0 helpful votes
Follow Diane R.
Unfollow Diane R.
Share Review
Report Review

My husband just loves the
October 10, 2019

My husband just loves the bags. There is so much room in them you could pack a weeks worth in them.

Date of experience: October 10, 2019
Bob F.
Argentina
1 review
0 helpful votes
Follow Bob F.
Unfollow Bob F.
Share Review
Report Review

This thing rocks. Very nicely
October 10, 2019

This thing rocks. Very nicely made and huge storage. Great regardless of cost but an amazing bargain at the price.

Date of experience: October 10, 2019
Melissa B.
Argentina
1 review
0 helpful votes
Follow Melissa B.
Unfollow Melissa B.
Share Review
Report Review

Great bags and great price.
October 10, 2019

Great bags and great price. A great match for my Harley Heritage style bike. Highly recommend!

Date of experience: October 10, 2019
Elizabeth O.
Argentina
1 review
0 helpful votes
Follow Elizabeth O.
Unfollow Elizabeth O.
Share Review
Report Review

this is a great product
October 10, 2019

this is a great product it`s actually bigger than I expected but works just fine holds everything I had in my saddlebags and that was in my back pack and havn`t even used the barrel yet

Date of experience: October 10, 2019
Tony D.
Argentina
1 review
0 helpful votes
Follow Tony D.
Unfollow Tony D.
Share Review
Report Review

Very nice quality (made in
October 10, 2019

Very nice quality (made in Pakistan - even had Pakistan newspaper inside). Large and roomy. The tie-down needs better engineering. Sits loose on the backrest unless you use other ties to keep it secure.

Date of experience: October 10, 2019
Kimberly X.
Argentina
1 review
0 helpful votes
Follow Kimberly X.
Unfollow Kimberly X.
Share Review
Report Review

Very pleased with bag. Bottom
October 10, 2019

Very pleased with bag. Bottom bag alone will hold several bags of groceries. The real test will come in Aug. when we take a 3 day trip. Thanks Leatherup!!!

Date of experience: October 10, 2019
Kathleen N.
Argentina
1 review
0 helpful votes
Follow Kathleen N.
Unfollow Kathleen N.
Share Review
Report Review

Bought this bag for my
October 10, 2019

Bought this bag for my boyfriend. We used it for a four day road trip. It had plenty of room for both of our clothes. We received many compliments on its looks. Then on day three we got hit by an unexpected rainstorm. We did not even get the cover put over our bags but our clothes stayed dry.

Great big bag for the price.

Date of experience: October 10, 2019
Robert S.
Argentina
1 review
0 helpful votes
Follow Robert S.
Unfollow Robert S.
Share Review
Report Review

Was pleased with this bag
October 10, 2019

Was pleased with this bag until I used it for the first time. The stitching came undone on the outer pocket. I used it within the 30 day guarantee but I called 1 or 2 days passed the 30 day limit due to still being on the road with the luggage. When I called I was told I missed the 30 day limit. Leather Up told me to have it repaired and they would pay for the repairs.....but spending almost $100.00 on a bag and using it once and having to repair it is unacceptable. Leather Up seems to be a great company until you have a problem!! Come on the bag was send out damage you should make it good! I don't have a problem with the bag.....I have a problem with the company not standing behind their products!

SD Southerland-Macon, GA.

Date of experience: October 10, 2019
William Z.
Argentina
1 review
0 helpful votes
Follow William Z.
Unfollow William Z.
Share Review
Report Review

Very nice product for the
October 10, 2019

Very nice product for the money! It is HUGE! Shipping was extremely fast, I ordered it yesterday and got it today.

Date of experience: October 10, 2019
Pamela X.
Argentina
1 review
0 helpful votes
Follow Pamela X.
Unfollow Pamela X.
Share Review
Report Review

Ohh I love these bags
October 10, 2019

Ohh I love these bags totally totally awsome we went on a road trip up to Whiskey Row for the weekend when I ordered this bag I guess I did not expect them to be so nise and big when they came my husband wanted to know if I was expecting to go across country as they were so nice and big you may sell more after this trip as everyone completed on them and they fit nice and snug to my sissy bar but i did add some rope for extra support and they did not move from plece.

I love your sight and have ordered several different items and everything has been like top notch.

Thank U Leather Up for all your great Items, Super Deals and your fast delivery

Thank You again

Cherri Young

Lake Havasu City, Arizona

Date of experience: October 10, 2019
Jay I.
Argentina
1 review
0 helpful votes
Follow Jay I.
Unfollow Jay I.
Share Review
Report Review

These bags are huge can't
October 10, 2019

These bags are huge can't wait for the weather to stop rainning so that i can take a long ride with the wife and bring anything she wants. Truely a great bargan and receiced them in only a couple of days.

Date of experience: October 10, 2019
Brian P.
Argentina
1 review
0 helpful votes
Follow Brian P.
Unfollow Brian P.
Share Review
Report Review

This travel bag is so
October 10, 2019

This travel bag is so nice! It is very big and easy to mount. Even my husband who rides with a club was impressed. For the price, too, you can't beat it! I highly recommend this bag.

Date of experience: October 10, 2019
Michael H.
Argentina
1 review
0 helpful votes
Follow Michael H.
Unfollow Michael H.
Share Review
Report Review

the bag is nice, looks
October 10, 2019

the bag is nice, looks good on bike, with the top roll bag would stay round, top want's to lay flat.

Date of experience: October 10, 2019
Barbara S.
Argentina
1 review
0 helpful votes
Follow Barbara S.
Unfollow Barbara S.
Share Review
Report Review

Nice tour pack. Large and
October 10, 2019

Nice tour pack. Large and well made.Would recomend to anyone who plans to travel. Mounting can be a bit hard unless you have a high sissy bar.

Date of experience: October 10, 2019
Joe X.
Argentina
1 review
0 helpful votes
Follow Joe X.
Unfollow Joe X.
Share Review
Report Review

Bag was to big for
October 10, 2019

Bag was to big for my bike but the quality is excellent. I'l be ordering a smaller one soon.

Date of experience: October 10, 2019
Sandra D.
Argentina
1 review
0 helpful votes
Follow Sandra D.
Unfollow Sandra D.
Share Review
Report Review

Great product. Really like the
October 10, 2019

Great product. Really like the way it mounts. I have had it in the rain a few times and it is great.

Date of experience: October 10, 2019
Nancy Q.
Argentina
1 review
0 helpful votes
Follow Nancy Q.
Unfollow Nancy Q.
Share Review
Report Review

Needed space for Sturgis and
October 10, 2019

Needed space for Sturgis and this filled the bill. I looked at other bags locally and just for the roll bag they were $50-65. Held more than I needed for 6 days. Plan on a couple of days to air it out before using.

Date of experience: October 10, 2019
Ben I.
Argentina
1 review
0 helpful votes
Follow Ben I.
Unfollow Ben I.
Share Review
Report Review

This Bag is huge. Well
October 10, 2019

This Bag is huge. Well worth the money. We received it in only 3 days.

The bags appear to be well made and have plenty of room for the items my wife and I will be taking on our trips. This is the 3rd item that I have ordered from Leatherup and all of them have been of good quality and they have all arrived in 4 days or less.

Date of experience: October 10, 2019

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States