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LeatherUp

3.6

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LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

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Stephen S.
Argentina
1 review
0 helpful votes
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Haven't got the chance to
October 10, 2019

Haven't got the chance to use it yet...but I have tried it out on my FLSTCI....Fantastic!...lot's of room guys and gals!!...you can use the round bag for small trips, the large bag, or both...amazingly affordable for the amount of room you get! Something everyone should have...one other thing...you ever try to put your groceries in saddle bags?...yeah, you know what I mean...this should fit that extra bag of chips you purchased!

Date of experience: October 10, 2019
Michael I.
Argentina
1 review
0 helpful votes
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I love this bag...it is
October 10, 2019

I love this bag...it is well built and seems like a quality piece of luggage.

HOWEVER, I am having a hard time securing it to the bike. Although it does have numerous "D" rings to secure the bag, at times it seems like it is stressing the stitching.

Can anyone provide details as to how they secured this to their bike.

Again...a great bag...I just want to use it on the bike safely and securely.

Date of experience: October 10, 2019
Alex M.
Argentina
1 review
0 helpful votes
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Great bag! HUGE! Looks great
October 10, 2019

Great bag! HUGE! Looks great on my bike! Secure and PLENTY of room! Haven't had a bad experience with ANY of your products! Will order again soon! Thanks Leatherup

Date of experience: October 10, 2019
Karen K.
Argentina
1 review
0 helpful votes
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The bags are great. Much
October 10, 2019

The bags are great. Much larger than I expected. I have used the main bag to carry a laptop and a change of clothes and they were lost in the huge storage area. There is one design flaw that is a slight pain in the neck. The quick releases on the main bag straps are a wonderful idea. But for some reason the strap retainer is attached below the quick release requiring time and dexterity to open and close the bag. Overall a very good purchase for the $$.

Date of experience: October 10, 2019
Susan Q.
Argentina
1 review
0 helpful votes
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This is an swesome product.
October 10, 2019

This is an swesome product. It's sturdy and well built. The look just fits right in with my 2003 Fatboy. I would recommend it to anyone especially for the money, you can't beat it!

Date of experience: October 10, 2019
Kathleen Q.
Argentina
1 review
0 helpful votes
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oh boy! If you are
October 10, 2019

oh boy! If you are looking for extra room you could count with this sissybag i love the room the way it hold to the bag rest easy to take off and on. so far so good, both saddlebag and this sissybag i have prentty of room for traveling or shopping or other stuff.

Date of experience: October 10, 2019
Eric Y.
Argentina
1 review
0 helpful votes
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Fantastic! Wonderful! This is one
October 10, 2019

Fantastic! Wonderful! This is one of the best sissy bar tour packs I have ever seen. We want to tour on our motorcycle and this gives us what we need to take our bedrolls, and everything else we need. It is made of quality, quality, quality and we love it. It makes our motorcycle look nice and is convenient to use. Just unhook the straps and it is convenient to take into a motel room or your tent. Pleased is an understatement. Thank you, LeatherUp

Date of experience: October 10, 2019
Richard T.
Argentina
1 review
0 helpful votes
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Love the bag it is
October 10, 2019

Love the bag it is huge, it would be nice if the mounting system were a little lower love it!!!!!!

Date of experience: October 10, 2019
Donna H.
Argentina
1 review
0 helpful votes
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I found the quality to
October 10, 2019

I found the quality to be excellent for the price. I wish there would have been some instructions detailing the proper way to secure this on to the rack and sissy bar but overall very happy with the purchase.

Date of experience: October 10, 2019
Steven H.
Argentina
1 review
0 helpful votes
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We looked around locally but
October 10, 2019

We looked around locally but could not find a reasonable quality at a reasonable price so we gave this a try. Overall very nice bag with plenty of room and quick release buckles. We like the ability to use the bags together or separately. Plenty of room and it even comes with a rain cover. We had two issues....one the bag smells funny. Our friends ordered one after seeing ours and theirs smells funny too. We now have it sitting in the garage with baking soda in it. We hope it will be fine. The only other issue is that it sat right on top of our license plate (ElectraGlide 2006) and this made my husband unhappy. We ended up buying a $200 luggage rack to make it all work but we are still way under the 1200-******* for a hard touring bag and happier with the removable, more flexible set up.

Date of experience: October 10, 2019
Jack X.
Argentina
1 review
0 helpful votes
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Great deal for the money.
October 10, 2019

Great deal for the money. I've looked at other shops and you can't beat the quality for the price. Lots of storage, could have a better mounting system. I had to make a mounting bracket to make it more secure on the back. If you have a high sissy bar, it would make it a lot easier. All in all, great deal.

Date of experience: October 10, 2019
James U.
Argentina
1 review
0 helpful votes
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For less than $100 delivered
October 10, 2019

For less than $100 delivered to my door this was an awesome purchase. I travel all over the country on my Dyna with no saddlebags and this "trunk" will keep me from ever needing them!

Date of experience: October 10, 2019
Amy M.
Argentina
1 review
0 helpful votes
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This set is huge. It
October 10, 2019

This set is huge. It looks just as good as luggage costing twice as much. I would like to see more adjustability of the mounting strap on the back

Date of experience: October 10, 2019
Pamela X.
Argentina
1 review
0 helpful votes
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your not going to find
October 10, 2019

your not going to find a better deal than this anywhere!! and the room in these bags is unbelievable.thanks leatherup for a great product.kurt b st.louis,mo.

Date of experience: October 10, 2019
Joe V.
Argentina
1 review
0 helpful votes
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absolutely love it. Tried to
October 10, 2019

absolutely love it. Tried to save money on the soft leather of a flimsy bag and then bought this one anyway. Great bag, solid and yet flexible. Easy to connect; easy to pack and find what you need when you need it. Very durable, easily cleaned. Highly recommend

Date of experience: October 10, 2019
Susan Y.
Argentina
1 review
0 helpful votes
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This pack is great, very
October 10, 2019

This pack is great, very large and rides well. I took it 500 miles 2 days after I got it and loved it. Plenty of room and looks great. Unbelievable value...

Date of experience: October 10, 2019
David X.
Argentina
1 review
0 helpful votes
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Everything looks great have not
October 10, 2019

Everything looks great have not had a chance to use it yet however my Sturgis trip is coming up and I am sure it will come in handy.

Date of experience: October 10, 2019
Patricia Y.
Argentina
1 review
0 helpful votes
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liked our touring pack -
October 10, 2019

liked our touring pack - -now we're all ready for thise long summer rides (and I have somewhere to put extra stuff !! )

Date of experience: October 10, 2019
Melissa E.
Argentina
1 review
0 helpful votes
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This is the Pefect bag
October 10, 2019

This is the Pefect bag if you are going on a trip. It is first class and made very well. Lots of room for all your stuff and then some. Shipping was quick. Ordered it onFriday and got it on Monday in perfect condition. I am impressed with everything I have purchsed from Leatherup. I order all my gear from Leatherup. They are the best.

Date of experience: October 10, 2019
James H.
Argentina
1 review
0 helpful votes
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Exactly what I was looking
October 10, 2019

Exactly what I was looking for in a luggage bag. Definitely has the space that I need when traveling overnight. Definitely worth the buy, most retail shops around where I live charge double to three times what it cost here.

Date of experience: October 10, 2019

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States