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LeatherUp

3.6

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LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

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Jay Z.
Argentina
1 review
0 helpful votes
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i read all the reviews
October 10, 2019

i read all the reviews and everyone rants and raves abouts how fast the shipping is at LEATHERUP... This is my second order in less than a month and as of right now i am not impressed with the shipping. However i am very impressed with the prices of all there items..and the quality is very nice also. i will be a returning customer because you cant beat there prices

Date of experience: October 10, 2019
Barbara B.
Argentina
1 review
0 helpful votes
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luv this bag fits on
October 10, 2019

luv this bag fits on my choppers sissy bar just fine! was talking to my brother and he has the same bag but cost twice as much...iam your coustomer for life.for leather needs,,,,,keep up yhe good work.....!

Date of experience: October 10, 2019
Michelle A.
Argentina
1 review
0 helpful votes
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Wow! This thing is huge.
October 10, 2019

Wow! This thing is huge. I ride a VStar 1100 and it almost dwarfs the bike. The rain cover was missing, but I am sure it will show up eventually once I work out communication with LeatherUP. We plan a long Fall weekend soon and this pack will definately hold everything two of us need for that. Next Spring I plan a one month tour out west and expect it will fill that need quite nicely, too.

Date of experience: October 10, 2019
Tony D.
Argentina
1 review
0 helpful votes
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Very nice bags and lots
October 10, 2019

Very nice bags and lots of room.

Use mine everyday to carry my work cloths and they work great.

Date of experience: October 10, 2019
Ruth X.
Argentina
1 review
0 helpful votes
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I took a week trip
October 10, 2019

I took a week trip when I got this pack to try it out and immediately found that nothing even comes close to it. Even with a short back rest, it can be taken on and off in about 10 seconds and fits everything I need with space left over. The exterior pouches are perfect for things you need frequently like maps, sunglasses, a camera and gloves. Best $80 I ever spent !

Date of experience: October 10, 2019
Margaret R.
Argentina
1 review
0 helpful votes
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I bought this item for
October 10, 2019

I bought this item for my husband's birthday and he loved it. We used it for the first time this weekend and it worked great. He uses the barrel bag for everyday travel. Beats the heck out of the backpack we had been using !!

Fast shipping !!

Date of experience: October 10, 2019
George X.
Argentina
1 review
0 helpful votes
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Quick delivery. Quality merchandise. I
October 10, 2019

Quick delivery. Quality merchandise. I have an '08 Super Glide Custom with a Sundowner Deep Bucket Seat, Medium Low Sissy Bar and Touring Backrest. This bag fit perfectly and works great. Used it the first time on Junebug Boogie here in Tennessee and didn't even need the Barrel Bag. Plenty of space in the Tour Pack for 2-3 days. I am looking forward to using it alot more in 2009. Keep the shiny side up! -Doghouse

Date of experience: October 10, 2019
Anna S.
Argentina
1 review
0 helpful votes
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Okay...this is a big, big
October 10, 2019

Okay...this is a big, big bag! What's great (among other things) is the top "cylinder" piece detaches and it looks great just solo on a luggage rack. I actually can put two full-face helmets in the bottom of the bag, side by side. Another helmet will fit on top of those. Incredible. The entire unit is well constructed, and comes with a rain cover. If you happen to have studded seats as I do, this just makes the "package" all the more enhancing. Trust me...look no further for a touring bag. Won't find a better one.

Date of experience: October 10, 2019
Elizabeth J.
Argentina
1 review
0 helpful votes
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OMG!! I bought this as
October 10, 2019

OMG!! I bought this as a present for my husband. He loves it!! We haven't used it for a long trip yet but can't wait. There is so much room in both bags. He uses the big one to carry all his leather on the cool/warm days. We use the round bag by itself for short trips around town.

Date of experience: October 10, 2019
Laura R.
Argentina
1 review
0 helpful votes
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The bag looks great for
October 10, 2019

The bag looks great for the price and its huge. Haven't used it yet but I am sure I will have plenty of room to bring anything I need for a trip.

Date of experience: October 10, 2019
George J.
Argentina
1 review
0 helpful votes
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This pack is huge! I'll
October 10, 2019

This pack is huge! I'll need a luggage rack to help support it once it's filled with my travel stuff, cause this thing will hold a LOT of clothes, or whatever you need to carry fora roadtrip. Beautiful item, fits right in with my sattle bags, windshield pouch, tank bib, etc. Very nicely built, and really good looking item. I recommended that my friend get one for his bike too.

Date of experience: October 10, 2019
Anthony J.
Argentina
1 review
0 helpful votes
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LOVE THIS TOUR PACK!!!! Looked
October 10, 2019

LOVE THIS TOUR PACK!!!! Looked at others but didn't like the quality. The quality on this one is great and for the price it's even better. The large bag will hold more than enough for a long trip and the smaller bag will hold enough for an overnighter or two and it's small enough for day trips. The only downside that I foresee is the fact that the small bag doesn't have a large opening in the top but that just takes some getting use to. In the picture you can see where the studs are on the flap and that is the part that opens. I really like the mounting system. It makes putting it on and taking it off the bike quick and easy. It also comes with a rain cover. Can't wait to use this for our Florida trip in December. You won't be disappointed with this purchase.

Date of experience: October 10, 2019
Adam K.
Argentina
1 review
0 helpful votes
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The bag is great holds
October 10, 2019

The bag is great holds all the stuff you need for a weekend trip

Date of experience: October 10, 2019
Frank H.
Argentina
1 review
0 helpful votes
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WOW!!!!!! Ordered this touring pack
October 10, 2019

WOW!!!!!! Ordered this touring pack and it arrived on my door step three days later. This pack is huge. Took it on a week end trip to branson MO. to do some Christmas shopping and it held everything I needed including my helmet. I still had room for the gifts I bought in Branson. The barrel bag is big enough to accomodate my every day riding needs. I have seen this bag priced well over the listed price here and it is well worth the money I spent. If you ride, GET THIS TOURING PACK!!! Way to go LeatherUp. Im immpressed.

Date of experience: October 10, 2019
Joe V.
Argentina
1 review
0 helpful votes
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Great quality and lots of
October 10, 2019

Great quality and lots of storage space. Very happy with purchase!!

Date of experience: October 10, 2019
Ruth Y.
Argentina
1 review
0 helpful votes
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Excellent quality, solid construction, huge
October 10, 2019

Excellent quality, solid construction, huge capacity. Fits perfectly on the luggage rack of a 2007 Honda Rebel without overhanging the edge and blocking the brake light. A great value for the money or otherwise. Couldn't be happier with it.

Date of experience: October 10, 2019
Jack H.
Argentina
1 review
0 helpful votes
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If you find a better
October 10, 2019

If you find a better bag I want to know about it. I doubt it will happen. These bags are great for weekend get away... I just used it for my cold weather gear and cloths for a weekend get away and it worked well... I recommend it.

Date of experience: October 10, 2019
Bill H.
Argentina
1 review
0 helpful votes
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Ordered this set to go
October 10, 2019

Ordered this set to go to a H-D Rally and it was perfect to hold everything I needed and looks good too. LeatherUp has always had quality merchandise and great prices. Fast shipping too. Thanks.

Date of experience: October 10, 2019
William C.
Argentina
1 review
0 helpful votes
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This is a beautiful thing.
October 10, 2019

This is a beautiful thing. We loaded it up and headed for Puerta Penasco, Mexico. We had plenty of room for the items we needed. It was easy to fasten down and remove. I had to add a couple of black-rubber bungies for insurance, but I highly recommend the touring pack. You will not be sorry.

Luego, bajakirk =8-)

Date of experience: October 10, 2019
Andrew D.
Argentina
1 review
0 helpful votes
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Very happy with Touring Pack
October 10, 2019

Very happy with Touring Pack . Now my wife can pack for a trip just as we were on the car .

Date of experience: October 10, 2019

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States