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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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Great helmet and price. The snap and strap wasn't very ergonomic so i purchased a quick connect snap ($6) for the strap and it's much easier to get the helmet on and off. I'd give the helmet 5 stars if it had the quick connect snap.
Love this helmet, I read a few complaints about the strap, but I like just the way it is. I worked it through the buckle thingie a dozen times and now the strap works smooth. I do not unbuckle all the way, just loosen the strap and slide the helmet off. Putting on just slide strap (still buckled) over my face and pull snug and snap Bing Batta Boom!
I took the visor off because it catches the wind at high (70 ) speeds.
I bought this for my husband Charles & it's a great fit ,great looking lid. I'd recommend it to my fellow riders! Thanx
Tammy Hibner
I only gave this a 4 star rating because of the cheap D rings. They are punched out and have sharp edges. It is a bear to get the strap to slide through them. They need to be filed down and rounded. Otherwise I like the helmet.
Great helmet for price. Good size for a DOT helmet. S,aller than most pf the DOT helmets I have tried on
have recently bought a Dark Rider-Leather Half Helmet Just wanted you to know that it was all that it was said to be. It looks and feels better than my other helmets, I have never had anything but great products, at a great price,with speedy shipping from Leather-up Ican order and plan a ride on your promised ship date and have never been let down. thanks for the continued great service
Great helmet at a great price. Leather-Up service and shipping was spot on!
Don R. from London, AR
I like he helmet alot - looks great and appears well made. I have a skinny neck however and can't get it tight enough to be safe. I'm adding quick release clip to help. Otherwise, I like it.
The helmet is comfortable, looks good and fits right. My wife and I each ordered one and we are very happy with them. The service, speed and courtesy from Leather Up was top shelf. Thanks
The helmet fits well. The only thing is that the strap is too long, but it looks and fits perfect.
Initial attraction was to the leather look. After I tried it I was impressed with the fit as well. I've usually worn helmets that have some type of vents to allow air into the top so this one was different in that in traffic it tends to get a little warm due to the lack of vents. Otherwise, these are really slick looking, safe feeling, and a great deal at this price. Even had zero problems with a size exchange. Feeling and looking good!
Excellent! Much nicer than expected. Highly recommend
Very good helmut for the money. well made and looks great. Can,t wait until the snow goes away so I can use it . Chuck P. NY
Very happy with the look and fit of the helmet. Looking forward to summer riding.
I recently bought the Outlaw Dark Rider Black-Leather Half Helmet with 3-Snap Visor. I love the helmet. It is stylish and the fit is perfect. The quality of the materials is obvious. The shipping was right on the mark. Thanks.
Great product for price, fits well sizing accurate.
GREAT PRODUCT,THIS IS MY 4TH HELMET OF THE SAME KIND.....EVERYTIME SOMEONE SEES ME WITH IT,THEY NEED TO HAVE IT......AND THE SHIPPING IS SOOOOO FAST,AND THE CUSTOMER SERVICE PROVIDED BY LEATHERS UP.........IS 2nd TO NONE....THANKX LEATHERS UP !!!!!!!!
I like the look and feel of the helmet. Goes well with the Airfoil goggles. Good quality ,price and fast delivery.
Greetings,
Overall, the manufacturing looks fine and I have reason to believe that this helmet will last me for many years to come ... and though I am very satisfied with it overall, I do notice that ALL of the ratings that said "the rings for the straps are too cumbersome" are accurate. I could not fasten the straps well at all with my large hands, (to be honest they are a pain in the butt), but sewing a quick-disconnect onto the straps resolved that issue nicely.
Use caution if you want a cleaner look and try to take the "removable" decals off as any tools or use of fingernails WILL mar the leather surface and finish. This makes me hope it never hits the ground or my girl never lays it on its top surface as she will hers on occassion as I am sure it will leave an ugly scar.
On a personal note: I love the vintage look and the white hair of this old biker really fits the style. The materials and stitching seem hardy enough to hold up during normal use and the elements though that remains to be seen. I'll update this if I encounter any issues out of the ordinary. The fit is comfortable and it is pretty quiet for a shorty.
I would recommend this helmet to anyone looking for that old-school style of just loves leather overall.
I hope this helps you.
Be well and ride her like you stole her.
~Colt Hautamaki~
Nice cheap helmet, strap is not well designed, tho. FREE shipping = 20 days - really? I live near intl airport, daily nonstop RT to LAX & daily FEDEX MD-11. Plan ahead if you must order...
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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