Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It is a very nice helmet but I do think it is over priced. My only complaint if there is one on the helmet its self is the face shield needs both hands pulling it down. You can bring it down with one hand but you get the feeling you are putting too much stress on one side and worry it may break. Of course you do not have that problem if you just put it down before you take off but I have a problem remembering it is up so that could just be my own problem. Riding at lower speeds in town I like the face shield up but when I get out on the open road I like it down.
I like these Motorcycle Jeans. They are good quality and fit alittle tighter than others of its kind. Reinforced in knees, Buttocks and have nice stretch spots. Very comfortable... Get um
Never bought an HJC helmet that wasn't first rate. You can spend a lot more and not get a better product for the money. That's why I keep going back to them.
This JOE ROCKET SPEEDMASTER 5.0 TWO PIECE RACE SUIT item is exactly what I needed for the long trips I take on weekends. Great quality and excellent price. I am more than pleased with this item.
Great quality and fit, this kit comes with everything you need for the top end.
I bought them for my husband as he wants to be able to ride his bike in any weather and it has already been pretty cold in the mornings here. He loves how easy they are to pull on over his work clothes and how warm they have kept him, and I love that if something should happen, his sexy legs will be safe.
This is a beautiful jacket. Very high quality leather and well made. I have a feeling this jacket will just get better with age as a great leather jacket should. This jacket is lighter weight than I expected but perfect for what I was looking for. The patina is flat and not shiny as the picture shows but I like this as well. I feel the jacket is a little pricey for the lighter weight but an overall beautiful well made jacket.
My husband loves the waterproof pants. He rides his bike three times a week through the Cajon Pass, CA, and the other waterproof pants did not do the trick. He told me that water did not go through his clothes that they fit just right, especially being tall and slim (2XL). Now I need to order a waterproof jacket.
I've had these pants for about 3 weeks now and I'm very satisfied. Great price, VERY good weather protection and the zippers are a joy to operate.
I haven't used these in the rain yet but they and a pair of Levi's are good down to 25F for a 30 minute ride (no fairing). Beyond that you need another layer under them.
I bought the next bigger size and the fit is very good. Nice inseam length for me (El Gordo w/short legs). Quality sewing AFAICT. 9 out of 10. Wish I could find as good a pair of gloves.
I received the pants and they are great. The size chart work good for me but I am small framed. They keep me nice and warm in 35 and above temps
Got my Joe Rocket Men's Ballistic 7.0 Waterproof pants in and two days later I was on my way to AZ from NM. I rode through several mountain passes to get there. It was a perfect trip to test these pants; beside tough wind, I hit cold, rain, snow and hail! These pants are not only comfortable, totally adjustable and zips to my jacket, they are indeed waterproof. I will be using these a lot!
Great pants. i've been riding at 36-40*F outside, and did not feel any cold.
Love them. Ordered one size up, they fit just wright.
ordered this jacket and recieved it quickly. was worried about the fit because i never tried on any joe rocket coats but the xl i orderd fit perfectly. arm length was just right and you cant even fell the shoulder and arm pads in the coat. very free moving and not restrictive at all. plus the liner inside is very nice and this coat will keep me comfortable on any day.
I am very happy with the Liner. It fits inside the Jacket comfortably. It was very handy for a boat ride by itself and is warm and waterproof. I have never been disappointed with the merchandise that I have purchased from Leatherup.com.
I have to say that I was very worried about ordering a jacket online but I was in the need for a replacement for my trip to the smokeys last week with my motorcycle club. I watched the video and decided to take a chance. Ordered it on Friday and got it Tuesday with regular shipping....TOTALLY IMPRESSED WITH THAT!!
I put the jacket on and it fit perfectly. The liner inside was very easy to come out for the day rides and the evening rides completly kept me warm. The ventilation system on it is fantastic. I only have one small complaint and that is the coller fits perfectly but since it does, it chafes a little. Best jacket, non-leather, I have ever owned.
Perfect replacement for my HD Screaming Eagle II exhaust. HD store said the part was obsolete and unavailabe. Thanks Leatherup. Best price on the Internet.
Tried it on under my jacket and it fit even with a sweat shirt on.
I installed new Kerker slip-ons and turn down exhaust caps and my bike motor is like a new, more powerful, Harley Soft tail Springer. It's now 13 years old and thinks its a hot dog! Very pleased the way all parts fit and exact for my bike. The sound is incredibly wonderful, to me anyway!
Very nice looking helmet, the visors is best addition. Will use it soon. About durability, will let you know with time. Leatherup is a great company, fast delivery, prices and service. Thank you,
These speakers are a nice upgrade even without an amp they wake up the sound.
I have checked all the other web sites and this is the best price found anywhere.Thanks again.
Going for the rear speakers next to replace the stock Harley speakers in the tour pack.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

