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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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The dark smoke face shield was easy to install and works great! No need to wear sunglasses! It also makes the helmet look really awesome!
Have been experiencing 90 degree weather this summer in Idaho. Purchased this jacket for my husband for protection. The Jacket looks great! He likes the fact its light weight and has a removeable liner which allows more air flow when moving. True to size. Will definetly purchase a Joe Rocket cooler weather jacket for fall.
I own another Joe Rocket jacket (Atomic) great for the early and later season but not the heat of summer in CO. This then lead me to the Phoenix (having lived there for a few years) I needed something that will breath well and still have the protection. This jacket true to size (I'm 5'9" 160) and the Med is SPOT on, lots of air flow when moving and not a HOT Chili when you aren't.
This is my second one of these. I got one for me last year just before long trip cross country starting in Phoenix and boy was it hot. The jacket is all it should be and more. More than pleased with the performance. So this year got one for my wife, she loves it. Excellent value and in all other respects!
Great jacket! Fit and finish are outstanding. The inner jacket will make this garment adaptable for a variety of riding conditions. The mesh is excellent in hot weather, it provides excellency air-flow. I'm 5'9" and weigh 180 lbs and bought a large...perfect fit.. I especially like the fit of the arms..not to long and when zipped they provide good wind protection.
Good brand, would buy again. I just finished a 2000 mile trip and was very happy with the jacket.
LN, Eden Prairie, MN.
Bought this for my J&M Elite headset to work on my 2012 Ultra Limited. Works like a champ.
The entire system blows doors on the Harley head set system and I am a big fan of Harley. If you want something you can hear clearly or music out of buy this. Also there is a 2 yr warranty! which you won't hopefully need btw
Great Jacket for the price. This is a no frills, mesh with protection that will stay in place. The liner is the right weight for a hot summer riding season that can be broken by chilly mornings and a few rainstorms. My only quibble with it so far is that the "eyeglass pocket" is pretty small. I use it for my phone so it's squeezing in there, but just barely. I also won't trust the pocket to keep moisture out of the pocket in the rain. Let me say again, this jacket is cool. I mean in a great temperature lowering way.
Excellent price, quality and service. I received my order in 3 days. I am 5'8 and 165# and went with the size Large, Perfect fit. I have never been disappointed with Leatherup.
Mark from Milwaukee,WI
Nice helmet! Was kind of disappointed that it didn't come with a chin curtain, though it is in the manual that it does come with it. :o(
Sometimes you get what you pay for. I had to return a Hawk Transition helmet because no replacement face shields were available, and the original was defective.
I made the right decision, HJC quality is very high. I felt the sizing was consistent with the other manufacturer's I have had. Another reviewer did comment on the lack of chin curtain. That would have been a nice feature. I took a star off for that reason alone.
The modular mechanism has metal posts to clip into, and the action is very smooth and you don't have to struggle with it to open it (like the last two Hawks that I've had.) The shades drop down with a slide at the top of the helmet, and retract with a press of a button. Not as convenient as a side-actuated lever, but much more reliable. On a foggy morning the airflow is also reasonable and keeps the shield clear of fog. There is also ample room so my nose and chin aren't touching the chin guard like on my old KBC or Hawks. This helmet is well designed and comfortable.
Helmet is built for durability, sizes run smaller than chart or actual size. I am 7 3/8 and needed the X-Large. Comes ready for speakers and the slot for glasses works really well.
Great helmet!
I really enjoy the modular design, it's great to leave the helmet on for a quick stop. Great ventilation, not too noisy.
The internal sun shield needs to be darker.
Great fit. Slight headache the first couple of rides. Helmet is now getting broken in and is comfortable.
Hawk 2 bluetooth is cool, great to have tunes. I'm not much for talking on the phone when riding, but do enjoy the tunes.
However the sound quality is wanting, more Bass please.
Required to wear this vest on military base I work at when riding my bike. The vest fits really well. I got a large / XL vest and was worried it would be too small but fits perfectly.
Vest is a little bigger than expected but give plenty of room over my riding jacket. Over all love the product and it meets the needs of the Air Force safety requirements.
Maj. C
Great vest overall; but.... Suggest 2 improvements (both center upon the ID pocket)
1) the ches ID pocket is too large: great to have the see-thru plastic for the ID, but because the pocket is so deep, it falls below the widow and can't be seen thus defeats the whole purpose
2) make the ID pocket detachable (Velcro backed) so the enclosed ID may be handed to a sentry or carried inside (Px, NEX) and the vest left w/ the motorcycle.
I ride with the Patriot Guard and when on base a reflective vest is required. This fits the bill in every way. It is size accurate and comfortable. I recommend to everyone.
The jacket fit perfect. Excellent quality. Looking forward to using it this spring.
Comes a bit big. Got the L-XL and the tabs won't pull enough to snug it up. Got it for summer riding, it probably fits better over a jacket.
This is an excelent jacket, nice fit, high quality, I love it. Havent had it long enough to rate durability
I had some problems with my order and the pepole at leatherup.com did a grate jobto get me this
grate jacket
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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