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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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Very satisfied with my new boot, Joe Rocket hit the nail on the head. I wear size 11. which is the size I ordered and I thought there would be a fitting issue, but I was wrong, these boots not only look badass but they fit me as if they used my foot to make the pattern lol.....Leatherup is my store!
I followed the sizing chart, 5'4" and about a 33 waist. Medium fits everywhere, maybe just a little long in the sleeve. Thinking of some tailoring.
I have a couple of practical comments. 1) This jacket looks awesome when it's on you, way better than it looks in a picture. Multiple females have commented on the good looks. 2) it comes so thick and hard, it'll probably take another month of wearing it to break it in. Because of the obvious high quality, I have no doubt this will last longer than me. 3) the reflective stripe really works, and it looks good. 4) just wearing this around the city is a little difficult because of the sleeve, like checking PDA and such. 5) it's still a new jacket, it could literally stand up by itself, but its pretty clear the fit is designed for a sport bike and not my soft tail. It kinda pushes up a bit on my chin, because it kinda stands up around me as I wear it. I would guess this will calm down when the jacket wears in a bit. 6) on rides, it just feels like you think a good bike jacket should. No issues moving my arms at all, can even easily get my hands on the block for a quick warm up when it is frozen outside.
Massive improvement from my 10 year previous jacket. High quality, absolutely no regrets with this purchase. As for tailoring, I always have a hard time finding stuff that fits, or maybe I'm too picky. But I do wear my jacket as a primary all day every day. Worth twice what I paid for it.
Great jacket! Looks cool and keeps you warm with the liner in. Good ventilation as well. Really happy with my purchase.
Didnt believe the size guide as many jackets run very small. Was true to current size after all. Got 2x...was too big...returned and got the xl which is perfect. I know it needs wearing to soften a bit from waist to neck but all good leather coats do! Leather quality, color. fit and overall quality are exceptional. Good purchase!
(220lbs, 6'3" with 36" sleeve length)
I am 5'9"weighing at 175 lbs. The sizing chart was right on. Money well spent. The jacket fits great with and without the zipout liner. I have ridden in 30 degree weather for an hour, without the liner, and it kept me warm. It is a moderately heavy, thick jacket and a little stiff at first, but in a couple of weeks of constant wearing, the leather loosens up. Thanks leatherup for an excellent product! I also want to thank the customer service representatives who were very courteous and professional.
I've been using this jacket for several weeks now, and I LOVE it! Tons of people compliment it.
I live in an area where daytime temps are regularly in the 90s, and the mesh is perfect. Even though the jacket is black, I don't overheat. The spine pad can get a little sweaty, but only if I'm wearing my backpack over it, and that would happen with any other jacket. The padding is sturdy, but lightweight. An unexpected (but appreciated) feature is snaps by the inner arm that let you adjust how tightly the sleeve fits around the elbows.
Pros:
Lightweight but sturdy
Adjustable fit
Protective padding
Reflective shoulders
Mesh is super breathable, the interior layers easily zip in and out
Looks sweet
Key storage clip is very useful
Cons:
No interior pocket on the mesh layer (my phone is too big for the exterior pockets)
Reflective striping on the back could be wider/brighter
Overall, this jacket has been well worth the money, and I would absolutely buy it again.
Note: I followed the sizing chart and ordered a size L, but it was too big so I exchanged it for a M, which fits perfectly. I'm a 5'1 female, medium build.
Boots are awesome i highly suggest these boots they fit good very flexible i honestly could wear them around anywhere and be perfectly comfortable
Bought it for my son it saved him he suffered minimal damage thanks to the jacket.
Shoe very comfortable with cushiony inside. I don't like the extra black piece by the pinky toe. I think it sticks out too much and don't know what it's for... I don't think I'd ever scrape the pavement with it.
My head size is actually Large by the measurements provided in the table but an XL fit me comfortably well. This is an XL version of the helmet I got and am very satisfied with it. The color, finish, sticker labels add a dash to the helmet. I only wish there was anti-scratch film on the visor of the helmet and a slot and click type of strap instead of a ring. Other than that, absolutely love it.
Received my boots very quickly...they were very comfortable, and very much to my liking...I Love them and I will defiantly order from leather up again in the future!!!
I finally found some girlie boots and are comfortable. The price was cheaper online and I got them withing 3-4 days. I would recommend this site to my friends and would buy again.
I love these boots. I did have to go up a size because I wear 8 1/2 and they only have whole sizes. Love love love these boots
I love my boots! I tend to get annoyed easily with weird lumps or bumps in shoes, but these are great. They are comfortable and look nice. The only thing I would change is the zipper. The boots are very difficult to zip up once you get about midway. I have done everything I can to alleviate the problem, but nothing really helps. My calves are not wide, so that is not the issue, the leather and fabric are just very thick in that area. I am worried that the zipper might break.
I really like that the boots are tall and feminine. However they run a little narrow, at least to me. I can't get a larger size or they will be too long so I will have to take them to have them stretched some.
Item sent back. Not as expected. Waiting for refund.
Let me begin by saying, I ordered these two days ago, and they JUST arrived!!! Awesome!!!! Firstly Leatherup.com has given my family and I one solid place to purchase from over the last couple years and I'm happy to be buying just for me this time. I liked these boots from the get-go because the toe looked narrow enough on the end for good gear shifting, thus far I'm not wrong. VERY stiff initially and pretty tight, but I'd rather have that stiffness and tightness if I kiss pavement anyway. Over all, I'd say walk around in them quite a bit before a first ride with them. They need to stretch a bit and become at least a little more mobile. Other than that, cute chick boot made with awesome quality. Wouldn't expect any less from Joe Rocket!
Excellent jacket. I was looking for something to wear on hot weather (FLorida) but at the same time something that I feel was not too light. This jacket was the right answer. It has some mesh that cools you off while riding, not as much as a fully mesh jacket but they work. I am planning on using this jacket all year round since it has a vest that would warm me on cool days-nights. An excellent option for both seasons here in Florida.
I ordered a half size bigger than normal and I could not get my foot in them. My granddaughter was happy about that because she got them. :)
This is a quality jacket. Sizing is spot on. If you wear a medium, order a medium. This jacket is much better than the xelement jacket I purchased previously, you can definitely tell the difference. It looks fantastic with, or without the liner. Very satisfied.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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