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LeatherUp

3.6

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LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

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Sam R.
Argentina
1 review
0 helpful votes
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This helmet fits perfect. It
October 10, 2019

This helmet fits perfect. It has very good padding and the wind noise is minimal.

Date of experience: October 10, 2019
Brenda N.
Argentina
1 review
0 helpful votes
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Nice helmet at a good
October 10, 2019

Nice helmet at a good price. My problem was the sizing is not good. The size it told me to get was a medium. When I tried it on the helmet was to small for my head. Had to send it back and it was very expensive to return. Customer service was great about refunding my money. Reordered a nother helmet because the one I originally wanted was out of stock. I did find another one which I am very pleased with.

If you order a helmet and don't want a tight fit up the size.

Date of experience: October 10, 2019
Angela E.
Argentina
1 review
0 helpful votes
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I just received my helmets
October 10, 2019

I just received my helmets and they quite snug because of the padding inside the helmet. My normal size for a full face helmet is a large helmet. so i'm having to send it back for a larger size. which is okay but I have to wait that much longer now to get my helmets back. It's DOT approved so it's very safe for the road. I can't wait to get them back, and for that price and a bluetooth helmet you can't beat the price. but I'll let you know if the bluetooth is all it's cut out to be.

Date of experience: October 10, 2019
Kevin F.
Argentina
1 review
0 helpful votes
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the helmet fit nice and
October 10, 2019

the helmet fit nice and snug, I loved the idea of the drop down smaller eye visor, but unfortunately I wear glasses and it would not come over my glasses. I had to return the item. other than that, the color was great, the fit was great and I was sad I had to return it.

Date of experience: October 10, 2019
Mike W.
Argentina
1 review
0 helpful votes
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No need to look for
October 10, 2019

No need to look for an expensive brand with separate bluetooth devices which are not included with the helmet because this Hawk Bluetooth Helmet comes with the integrated bluetooth device which works amazingly. call quality is wonderful as well. this is my first helmet purchase and i am fully satisfied with its efficiency. THANK YOU LEATHERUP!!

Date of experience: October 10, 2019
Barbara U.
Argentina
1 review
0 helpful votes
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Excellent helmet for riding and
October 10, 2019

Excellent helmet for riding and have a gps connected or talk to your ride buddies, worth the money.

The helmet is smaller than other helmets, so please order one size bigger.

Date of experience: October 10, 2019
Kimberly O.
Argentina
1 review
0 helpful votes
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Helmets work great on our
October 10, 2019

Helmets work great on our straight piped harley. As with the other reviews order a size bigger than normal

Date of experience: October 10, 2019
Brian Z.
Argentina
1 review
0 helpful votes
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Wow, this helmet looks great
October 10, 2019

Wow, this helmet looks great and although it fits a tad snug, I'm sure it will loosen up a but the more I wear it (like other new helmets I had). The quality is quite surprising and just as nice as my expensive Bell one, but I got tired or riding with my cell in my pocket with no way to communicate. The in-helmet speakers and mic quality worked great when I tested it in the house bluetoothed to my cell. Since htis is DOT approved and has bluetooth, you really can't beat it! I even applied my $10 coupon code and it's even a better deal! I also got the shiny black finish (versus the flat) so it looks great with my black Valkyrie!! :-)

Date of experience: October 10, 2019
Laura L.
Argentina
1 review
0 helpful votes
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Nice helmet but run so
October 10, 2019

Nice helmet but run so small. I measured and according to the chart, I should have been a Large, so I ordered a X-large and its still kinda tight. No XXlarge available.

Date of experience: October 10, 2019
Bill G.
Argentina
1 review
0 helpful votes
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Very nice helmet for the
October 10, 2019

Very nice helmet for the price, it does run small. I suggest going up one size to be comfortable. The helmet has nice features, but the little cover that covers the area where you put the charger in comes out if you aren't careful. It can be a nuisance trying to put it back just a FYI. The speakers are loud enough when you listen to XM radio, etc, but listening to phone calls are hard if the shield isn't up a tiny bit. Battery life is sufficient, Bluetooth was easy to set up. The helmet does fog up some. Overall a good helmet

Date of experience: October 10, 2019
Jennifer H.
Argentina
1 review
0 helpful votes
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I have received my H510
October 10, 2019

I have received my H510 helmet and absolutely Love It!! At its price, for the fit,DOT approved, the sound quality on the blue tooth, This Item can't be beat!! I went to a local shop to try on different sizes to find the right fit for me. Thanks LeatherUp!! I plan on buying a second helmet soon to have a spare for a passenger, or friend to use.

Date of experience: October 10, 2019
Lisa L.
Argentina
1 review
0 helpful votes
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I have no idea why
October 10, 2019

I have no idea why anyone says the sound is great ??? It is absolutely terrible "IF" you exceed 5 mph !!! The helmet is very noisy in that it let way to much sound in ... The faster you go the more sound ... Could not talk to my wife sitting 2 feet from me at any speed as the bluetooth is just plain china or whatever junk ... Everybody said get a quite helmet first then good a good sound system as these pre-wired helmet are made from the cheapest materials ... They are absolutely correct !!!

Date of experience: October 10, 2019
Steven P.
Argentina
1 review
0 helpful votes
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This product is super small.
October 10, 2019

This product is super small. I measured, added a little extra, and bought the size listed that started at my new number...and still the helmet is way tight. Not worth the shipping to return as this was a closeout. Also hawk helmets only go up to an extra-large. If you have a head that measures at XL or more I suggest going with a Torc brand helmet and getting a XXL. Pairing instructions to another helmet were also vague and required about 40 minutes until I figured it out by accident. This helmet will be a back-up or passenger spare. Overall it does what it says, and for the price I did get what I expected. If the fit was better I don't think I would have any issue. Keep in mind it's not an O'Neal commander, nor does it have the cost of one.

Date of experience: October 10, 2019
Jason L.
Argentina
1 review
0 helpful votes
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I was very pleased with
October 10, 2019

I was very pleased with my purchase. The helmet is very stylish and the Bluetooth feature for the price is a good deal. It works very well at normal "town" speeds but when you get on the highway, the Bluetooth doesn't do much good...volume just doesn't go high enough at 70mph. The helmet fits great and is comfortable except for the chin strap portion of the helmet. Overall for the money, it is great deal, but if you plan on listening to, or making calls on the highway, this helmet won't take care of those needs.

Date of experience: October 10, 2019
Sam E.
Argentina
1 review
0 helpful votes
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These helmets are cost effective
October 10, 2019

These helmets are cost effective and are a good bargain. Blue tooth works great. I've asked people if they could hear my motorcycle while I was speaking with them and they said no, and that it sounded normal. The only issue you can have is make sure, like others have said, to order one size bigger than the measurement chart given. I called customer service and they said order the size the measurement chart states. Well, I didn't do that based on the reviews. I ordered one size larger than the chart was saying and it fits just snug. So definitely order one size larger. The inside material seems a little thin. Hope it holds up.

Date of experience: October 10, 2019
Stephanie G.
Argentina
1 review
0 helpful votes
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It is a very nice
October 10, 2019

It is a very nice and stylish looking helmet. It DOES it snug but at the same time it kept coming down over my eyebrows! ha ha! It was comfortable other than that. My husband had to send his back as he couldn't put his glasses on with the helmet on without really fussing with them, he also couldn't leave his glasses on to put the helmet on. It was a no go for him.

Date of experience: October 10, 2019
Charles T.
Argentina
1 review
0 helpful votes
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Fun when your Wife says
October 10, 2019

Fun when your Wife says "Honey, why don't we take a nice Bike ride." I enjoy the new helmet, can ride with my eyes open. Bluetooth is fun, too.

Date of experience: October 10, 2019
James G.
Argentina
1 review
0 helpful votes
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So far I love the
October 10, 2019

So far I love the helmet. The blu tooth part is excellent and easy to set up. The only thing I don't really like is that you have to hold the power on button for five seconds and you also have to hold the power button for three sec to make a last call so if you don't hold the power button long enough it calls the last person.

Date of experience: October 10, 2019
Ben W.
Argentina
1 review
0 helpful votes
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Awesome, especially for the price,
October 10, 2019

Awesome, especially for the price, but as others have indicated, the fit is very tight. The Bluetooth did not work with my LG L55C android phone, but it did work just fine with my Samsung S3. Overall, I heartily recommend this helmet.

Date of experience: October 10, 2019
Pamela Z.
Argentina
1 review
0 helpful votes
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Overall I think it's a
October 10, 2019

Overall I think it's a good helmet - the only issue is I received a helmet which seems to be defective on the visor has tons of chips as if it were used - I have contacted customer support several times and yet no resolutions in 3 weeks. I would recommend ordering else where due to the lack of response time from customer service.

Date of experience: October 10, 2019

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States