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LeatherUp

3.6

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LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

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Cynthia P.
Argentina
1 review
0 helpful votes
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This is a great looking
October 10, 2019

This is a great looking helmet and all. I had to send it back because of the tight fit. It compacted my ears to the point of being painful. My other HAWK helmet was a large and fit well. This was an XLG and was way too tight. HAWK should be more consistant with their sizing.

Date of experience: October 10, 2019
Elizabeth C.
Argentina
1 review
0 helpful votes
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awesome deal and finish but
October 10, 2019

awesome deal and finish but I ordered a size larger and it still was too small

Date of experience: October 10, 2019
Mary Q.
Argentina
1 review
0 helpful votes
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Good tip to order a
October 10, 2019

Good tip to order a size larger than you think - I got an XL and it fits quite nicely where other brands I wear a L. For a $100 helmet it's pretty nice. The speaker sound is not high quality but works well with rock music as I'm going down the road. Don't recommend hip hop - too tinny, not much bass and hurts my ears. The microphone does not work at all while riding, my wife says I just sound like a buzzing noise. When stationary the microphone is sufficient. All in all, I think this was worth the price.

Date of experience: October 10, 2019
Margaret B.
Argentina
1 review
0 helpful votes
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this helmet fits tight the
October 10, 2019

this helmet fits tight the bluetooth speakers work great but the place of the mic is in a bad place on the right cheek of the helmet so it get muffled when u have the helmet on so u cant talk on phone and u cant get a tinted shield for this helmet they dont make one i bought the one this website pulls up for it without noticing it was the wrong one so now im stuck with it or pay to ship it back to leatherup by the time i do that i will have abut the same amount i paid for it in shipping and the clear visor does not fit like it should it has a bigger gap on left side when closed at the top so if i had to do all over i would stay away from this helmet and this site

Date of experience: October 10, 2019
Frank Z.
Argentina
1 review
0 helpful votes
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Yesterday, my new helmet arrived.
October 10, 2019

Yesterday, my new helmet arrived. I followed the advice and ordered one size larger. The helmet looks very good and the blue tooth works great. It took like 30 min to charge. I haven't used it on the road yet. But I expect to experience same common issues with the microphone reported.

I can wear my glasses with the helmet on and that is a great thing as I need them to ride.

Great overall helmet for the price.

Date of experience: October 10, 2019
Melissa B.
Argentina
1 review
0 helpful votes
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My husband loves this helmet!
October 10, 2019

My husband loves this helmet! It was a great Father's day gift! The only problem is trying to hear him talk while on his bike. The speaker needs to be able to withstand the wind so the rider can be heard clearly.

Date of experience: October 10, 2019
Nick E.
Argentina
1 review
0 helpful votes
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Love this so far, does
October 10, 2019

Love this so far, does fit a bit snugger than other helmets I have however I believe it is slowly contouring to my head. The sound is fair and so far I have not had any issues with the volume of the bike/wind if I am going 55mph. I will say that I wish it had a built in shad behind the main glass as I'm not a fan of wearing sunglasses and don't like the idea of changing the entire visor either.

Date of experience: October 10, 2019
Carol V.
Argentina
1 review
0 helpful votes
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Totally pleased with the Helmet.
October 10, 2019

Totally pleased with the Helmet. I didn't know that I could receive quality and a good price for a Helmet like this. I have been telling all my friends where I made my purchase. Please continue to provide the types of products and value that I received.

Dwayne W. from Arlington, TX

Date of experience: October 10, 2019
Brenda M.
Argentina
1 review
0 helpful votes
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I was very skeptical of
October 10, 2019

I was very skeptical of a Bluetooth full-face helmet for (after discounts applied) under $100. However, this is a great helmet. The speakers are good enough to listen to music, or even podcasts or audiobooks, at speeds of 70mph. However, the one warning is definitely upsize! I had read the reviews going in, and since I normally wear an "L", I ordered an "XL". It is very snug. even for an "XL", even though I have a shaved head. So keep that in mind.

Date of experience: October 10, 2019
Tom E.
Argentina
1 review
0 helpful votes
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Bought 2, one for me
October 10, 2019

Bought 2, one for me and one for the wife. Buy 1 size larger as most reviews state. The helmet is light and we used ours for atv riding. You can easily hear your partner with very little outside noise. I traveled up to 40 mph with no noise issues. If I am in the market again, I would definitely purchase again.

Date of experience: October 10, 2019
Elizabeth C.
Argentina
1 review
0 helpful votes
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August 05, 2014 Steve from
October 10, 2019

August 05, 2014

Steve from Falls Church, VA

I bought this helmet to replace my HJC CL-16. My CL-16 came with the Pinlock insert which works very well against fogging. Unfortunately, this CL-17 did not come with the Pinlick insert and LeatherUP.com doesn't stock the Pinlock product for this helmet. Otherwise my rating would have been 5 stars. The size chart was accurate for me and the fit is very good. The DOT Snell rating is all I could ask for. The fit and finish are good, have held up well on my CL-16, and I expect them to hold up well on this CL-17. The airflow/venting are superior to my old CL-16. The overall value is very good. Only problem is no availability of the Pinlock insert.

Date of experience: October 10, 2019
Kathleen I.
Argentina
2 reviews
0 helpful votes
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I purchased this as an
October 10, 2019

I purchased this as an exchange for a 3X in another brand that was too tight. So we tried this helmet in a 4X. It fits VERY well and is comfortable for him to wear. Very good value for the price. Thank You.

Date of experience: October 10, 2019
Anna P.
Argentina
1 review
0 helpful votes
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I bought this helmet to
October 10, 2019

I bought this helmet to replace a old 2XL Shoei. According to the size chart I needed a 2XL, however Shoei & Arai both were too tight and uncomfortable after 10 minutes or so. My local shop had plenty of high priced helmets and was pushing for me to buy the "best," and I probably would have if they had been comfortable. Then I thought about the fact they were all DOT approved and decided to give this one a try after reading a review in a motorcycle mag. The HJC CL-17 (3XL) felt great from the first second I pulled it on! And to make the deal even better I saved over half of what I was going spend! After a 65 minute ride I found it to be almost silent compared to the old Shoei and it has great ventilation! I have been buying from Leather-Up for years and have had to return an order or two... never have had a hassle, great customer service!

Date of experience: October 10, 2019
Eric X.
Argentina
1 review
0 helpful votes
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I bought this helmet as
October 10, 2019

I bought this helmet as a small based on the chart. This helmet is the best value for the cost. I like all the items I get from Leatherup. It's the best.

Date of experience: October 10, 2019
Tony D.
Argentina
1 review
0 helpful votes
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Sizing was correct for me
October 10, 2019

Sizing was correct for me when using the sizing chart. Good looking helmet, came with the clear visor, tinted visor, and a peak as well as chin/mouth curtain. The helmet is very good looking with a nice finish. The larger shield makes for a unique look, as well a much improved range of vision. However the helmet does suffer from fogging primarily when at a stand still, once you're moving the air gets in just enough under the chin to allow it to circulate. Another option is to crack the shield up a bit. The removable chin a unique feature to allow the helmet to have a modular function its nice, however the fin that connects to the helmet binds up the shield at times so either it will bind up and end where it's supposed to, or it will bind up and bend to the outside of the fin and not close properly. In all the helmet has it's ups and down, but it is a good helmet for the money especially for the improved range of visibility.

Date of experience: October 10, 2019
Eric H.
Argentina
1 review
0 helpful votes
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My boyfriend ordered these shoes
October 10, 2019

My boyfriend ordered these shoes but had to send them back. They look very cool, but because you don't offer half sizes he wasn't able to find a pair that fit his feet well enough. They do however appear to fit true to size. They are a little too pricey to not fit perfectly, so he elected to send them back. Too bad, because they did look great.

Date of experience: October 10, 2019
Brenda G.
Argentina
1 review
0 helpful votes
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Just the kind and design
October 10, 2019

Just the kind and design of boot I was looking for. Ready for riding. Thanks. Time for some more Leather Up products.

Date of experience: October 10, 2019
Linda C.
Argentina
1 review
0 helpful votes
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Bought two of these, one
October 10, 2019

Bought two of these, one for me and one for the wife. Bought one size up and the fit was just right, snug but not too tight. The venting on this helmet is great and the added convertible features are well thought out. Highly recommend.

Date of experience: October 10, 2019
Helen K.
Argentina
1 review
0 helpful votes
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Fit well. Nice material quality
October 10, 2019

Fit well. Nice material quality and workmanship. True to size. LIttle heavy, but that's what you'd expect for something with such structural rigidity. Worth the price.

Would've liked to see some sort of shifter padding.

Date of experience: October 10, 2019
Mike G.
Argentina
1 review
0 helpful votes
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I just received these very
October 10, 2019

I just received these very quickly from Leatherup. Unfortunately we have salt on the road and lots of snow on the way. I wore these boots around the house for a couple hours and they appear very well made and sturdy. They are extremely comforatble right out of the box. I will update after I have had a chance to test tme but they appear and feel like they may be the best MC boots I have had to date. Time will tell. Won't give 5 stars until I have tried them in the field.

Date of experience: October 10, 2019

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States