Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of LeatherUp

LeatherUp

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate LeatherUp?
grey stargrey stargrey stargrey stargrey star

LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

Instant Feedback

35,753 reviews

We monitor reviews for authenticity

Sarah G.
Argentina
1 review
0 helpful votes
Follow Sarah G.
Unfollow Sarah G.
Share Review
Report Review

I like the two in
October 10, 2019

I like the two in one. I have the two helmets, and now I can sell the other two. Fit is good, have one ear piece that is a little off on the sowing. Excellent price, and will be shopping for other acessories in the future.Thanks Leatherup.

Date of experience: October 10, 2019
Kevin R.
Argentina
1 review
0 helpful votes
Follow Kevin R.
Unfollow Kevin R.
Share Review
Report Review

Pretty happy with this helmet.
October 10, 2019

Pretty happy with this helmet. I mostly ride in town, where I prefer an open-face, but it's nice to just snap the jawpiece in and feel a little safer on those rare freeway trips.

The fit is properly tight, and the finish has held up well. So far I've not managed to get a single scratch on the visor, which is just great; my old one looked like I carried gravel in it.

The quick-release closure is really nice, feels solid but lets me snake out of the helmet in seconds. The only thing I miss is the ability to stow it on my helmet hook, need D-rings for that!

People are intrigued by the skull-and-pistons logo, ask me where I got it, which is fun. I'm happy to recommend it! I got mine on sale, but even at regular price I think it's a good value for the money.

Date of experience: October 10, 2019
Shirley D.
Argentina
1 review
0 helpful votes
Follow Shirley D.
Unfollow Shirley D.
Share Review
Report Review

I liked the duality of
October 10, 2019

I liked the duality of this helmet but am not used to wearing a full face helmet, it was a little heavy and need to get used to it. The sun shield is perfect especially if your wear glasses.

Date of experience: October 10, 2019
Janet C.
Argentina
1 review
0 helpful votes
Follow Janet C.
Unfollow Janet C.
Share Review
Report Review

This helmet is light for
October 10, 2019

This helmet is light for a full face helmet. I question how long the mechanism will last that allows for the chin portion to be removed, but for now it works great. It is the only full face helmet I have that I do not have to remove the chin piece to get it on and off (big head). I wish that the visor had more adjustable positions for it to be open (like another manufacturer), but you certainly can't beat this for the price and features. Highly recommend it!

Date of experience: October 10, 2019
Sarah X.
Argentina
1 review
0 helpful votes
Follow Sarah X.
Unfollow Sarah X.
Share Review
Report Review

Excellent quality for the helmet.
October 10, 2019

Excellent quality for the helmet. Great fit. Very pleased with price and quality.

Date of experience: October 10, 2019
John L.
Argentina
1 review
0 helpful votes
Follow John L.
Unfollow John L.
Share Review
Report Review

Just received so not sure
October 10, 2019

Just received so not sure on the durability, but the fit was perfect for my wife. Great price and value. She'said happy, so I'm happy!

Date of experience: October 10, 2019
Cynthia X.
Argentina
1 review
0 helpful votes
Follow Cynthia X.
Unfollow Cynthia X.
Share Review
Report Review

I've had this helmet for
October 10, 2019

I've had this helmet for a few weeks now and have logged over 500 miles of ride time. My initial impression of the helmet is that it's very light and built well considering the price point. The outer shell is very nice and so far has been very resistant to scratches. The helmet padding seems to be made of a cheaper material and very thinly padded. I would've been happy to pay a little more for a higher quality padding. I love the quick-release chin strap. I also like the versatility of the removable chin guard that turns the full helmet into a 3/4 unit even though I have not used it that way yet. One thing this helmet is sorely missing is a chin curtain that would lessen the wind from going up into your helmet when riding. This helmet works well when I'm riding my touring bike with a full windshield but on my naked cruiser, the wind noise gets pretty loud and I get a prominent whistle through the face shield. It's a good thing I ride with ear plugs. I've added a Sena Bluetooth unit that let's me listen to music and drowns out the wind noise. Do I regret buying this helmet? No, but I would probably eventually buy a quieter, more expensive helment when the funds allow. In the meantime, this helmet works great for what I need.

Date of experience: October 10, 2019
Mary D.
Argentina
1 review
0 helpful votes
Follow Mary D.
Unfollow Mary D.
Share Review
Report Review

I don't know about the
October 10, 2019

I don't know about the durability yet, I've had it a week or two so far. The fit is perfect. The features are excellent. It does let a good bit of noise in, but maybe they all do.?? I Really like it so far

Date of experience: October 10, 2019
Paul U.
Argentina
1 review
0 helpful votes
Follow Paul U.
Unfollow Paul U.
Share Review
Report Review

Great helmet. I am very
October 10, 2019

Great helmet. I am very particular about my helmets, so was a little nervous buying this one since I had never tried one on. The fit was perfect for me. The multiple wear options are what I was wanting and this helmet did not disappoint. Recommended!

Date of experience: October 10, 2019
Anthony F.
Argentina
1 review
0 helpful votes
Follow Anthony F.
Unfollow Anthony F.
Share Review
Report Review

I didn't take it for
October 10, 2019

I didn't take it for a test ride partly because of LU's return policy, but also because the helmet was so bulbous that it obstructed my ability to comfortably turn my head while wearing shoulder armor. This is not a "slim profile" helmet. You will look like Dark Helmet Man from Spaceballs. As a street bike rider, I prefer aerodynamic gear that does not create lots of wind resistance. This may be less important to cruisers who have large windscreens and upright riding positions, but let's be honest: we've all encountered the neck pain produced by 90mph wind on prolonged road trips.

Otherwise, the helmet seems to be full of interesting features. The fit is very snug, and it is light weight. The "2 N 1" concept is certainly a cool idea, but having a spring-lock system (which is actually very nice), and adaptability to hot weather does not make this a necessarily practical helmet.

This helmet was not what I'm looking for.

Date of experience: October 10, 2019
Dave C.
Argentina
1 review
0 helpful votes
Follow Dave C.
Unfollow Dave C.
Share Review
Report Review

You get what you pay
October 10, 2019

You get what you pay for. I don't know if the people here at leather up paid any attention to my helmet when they boxed it up, but I have a feeling my helmet was a return that was not repackaged very well. The helmet was OUT of the bag it comes with, and half of the trim pieces were loose or hanging free (Sunvisor trim and one of the visor "cams" were both just hanging free. I am honestly surprised they weren't broken. My instruction manual was crumpled as well. The box itself was torn up and crushed on one side. If this is how Leatherup ships things, then I may have to consider future purchases from other sites.

Anyways! This helmet is pretty comfortable overall. The chin strap is very close to my chin, but I have an odd head shape so I can't speak for others on this aspect. One advantage of this will be in using a scarf or wrap around the neck and face to seal it off from the cold should prove easy. The chin strap itself is pretty strong. I see a lot of people question if it will be durable, but having worked with nylons and plastics I can tell they used some pretty heavy duty stuff, and I suspect there is a metal strap enclosed in all of the plastic. It has enough spring to it that it actually spreads the helmet open a little when I install it while wearing the helmet..

With the shield down it is a pretty loud helmet, so invest in some ear plugs. Wind noise is also pretty prevalent, but to be honest I have had worse. It does breathe pretty well though, and I didn't find it too hot on the first ride I had wearing it on a 95 degree day with 70% humidity.

If you are just starting out or are on a tight budget, this is a great helmet. My only real issue I have is that there are no replacement visors for sale anywhere.

Date of experience: October 10, 2019
Deborah I.
Argentina
1 review
0 helpful votes
Follow Deborah I.
Unfollow Deborah I.
Share Review
Report Review

went from a cheaper, non-snell,
October 10, 2019

went from a cheaper, non-snell, modular helmet to this snell, fixed-chin, decent helmet. i really appreciate this helmet. pros: snell, its solid, great ventilation, pinlock upgrades. cons: i feel like it has a great amount of wind noise, and terrible fogging makes it so that pinlock anti-fog is basically necessary so be sure to get a HJ-09 anti-fog pinlock lens for ~$30.

fit? my head measured at about 22 and 7/8 so i went with a medium. at first the helmet was extremely snug and was disappointed that i picked a medium. i kept the helmet and after a few rides the helmet has adjusted and although on the sung side, it is a good fit and i don't regret it. i feel like a large would also fit and provide the "roomier" feel versus the "snug" feeling.

overall a great helmet, good price. i'm happy with it. my anti-fog is coming in the mail soon and i'm sure that'll clear up the fog.

Date of experience: October 10, 2019
Patricia W.
Argentina
1 review
0 helpful votes
Follow Patricia W.
Unfollow Patricia W.
Share Review
Report Review

Received the product on time
October 10, 2019

Received the product on time and as promised. Had to cut the belt length down with a pair of kitchen shears, but it makes sense since its a one size fits all. It's great always having a knife handy and would be perfect for self defense. Highly recommended!

Date of experience: October 10, 2019
Tony V.
Argentina
1 review
0 helpful votes
Follow Tony V.
Unfollow Tony V.
Share Review
Report Review

Sent wrong helmet and took
October 10, 2019

Sent wrong helmet and took a lot to get a refund! Their mistake not mine! FYI these helmets run big! Buyer be ware when shopping with them.

Date of experience: October 10, 2019
Nicole R.
Argentina
1 review
0 helpful votes
Follow Nicole R.
Unfollow Nicole R.
Share Review
Report Review

Plain leather gloves with some
October 10, 2019

Plain leather gloves with some armor in the knuckles. They look great and allow the most sensitivity in the palms and fingertips while providing some basic protection.

Date of experience: October 10, 2019
Jessica T.
Argentina
1 review
0 helpful votes
Follow Jessica T.
Unfollow Jessica T.
Share Review
Report Review

I really liked having this
October 10, 2019

I really liked having this bag for the trip to Sturgis. I kept all of my clothes, valuables, and hygeine products in it. I had 3 pairs of jeans, 5 t-shirts, under shirts in the main bag, and had room to add 4 more shirts I bought. The top bag and liner were great for the socks, underwear, and hygene products . Worth the money, greta for the solo trip. I will be buying a bigger bag for next year with the wife. Great buy. With stood the rain pretty well.

Date of experience: October 10, 2019
Mary C.
Argentina
1 review
0 helpful votes
Follow Mary C.
Unfollow Mary C.
Share Review
Report Review

Perfect for what I needed
October 10, 2019

Perfect for what I needed on Sportster 1200 Custom. Fits nice on bike and made nice backrest on my trip. Held plenty of items for my 3 day trip. Wish it had rain cover, but easily covered with flex garbage bag. Worth the money.

Date of experience: October 10, 2019
Thomas X.
Argentina
1 review
0 helpful votes
Follow Thomas X.
Unfollow Thomas X.
Share Review
Report Review

I was very pleased with
October 10, 2019

I was very pleased with the product (helmet) but needed to return because it did not fit. Since one of the stickers was removed your company sent it back stating a return could not be processed. I spoke to customer service who was not helpful. He only stated there was nothing he could do. I will not be purchasing anything else from this company since returning items has a list of rules like an IKEA instruction sheet and poor customer service.

Date of experience: October 10, 2019
Dorothy N.
Argentina
1 review
0 helpful votes
Follow Dorothy N.
Unfollow Dorothy N.
Share Review
Report Review

Thank you once again for
October 10, 2019

Thank you once again for such excellent service. You are an A company. We have recommended you to many friends, because of the products and service you offer. The prices are incredible. Thank you again!!!!!!!!

Date of experience: October 10, 2019
William R.
Argentina
1 review
0 helpful votes
Follow William R.
Unfollow William R.
Share Review
Report Review

I purchased it very recently
October 10, 2019

I purchased it very recently and haven't worn it on any rides yet. However, based on my current helmet (a hawk sz Lg), I wanted a slightly looser fit so decided to go up to an XL. I was very nervous about doing this because my measurement of my head was 22 3/4" around the largest part of my head. The XL that came is a very tight fit and I'm wondering if I'll get a head ache wearing it on the road for any length of time. The features are nice (i.e. tinted spare shield, removable jaw, peak, and breath box), however, not sure how the breath box fits in as no instructions for that. I guess it will be trial and error and whatever feels good. Tool-less is nice. The jaw piece comes out and back on easily, but the visor removal and peak attachment and then the reversing process is not easy. I struggled with it for a while, but looked nice with the peak on. Just won't be able to swap it out and back quickly if friends are waiting.

Date of experience: October 10, 2019

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States