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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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Ordered a medium by the chart, and had to exchange for a large. Other than that a great jacket.
jacket got to me in 4 days. got more than i expected! if you are looking for a jacket this is the place.
very good quality for your dollar.
Before comments on jacket, I also bought the vest and shirt. Vest and Shirt perfect, no problems, great buy. Jacket, I think they are factory seconds. 1st attempt , button on inside pocket not attached. Leather was so thin from factory they could not even mount it. Returned for second. Eagle on back was so scratched up it looked like it was sanded to the jacket itself. (leather on inside buttons was nice and thick on this one. Wanted me to pay for shipping and said it was inspected. Neither thing happened on this one. Third attempt,(again, they said they will inspect, didn't happen or quality control is non existent) right sleeve scratches from forearm to wrist, buttons on liner not sewn in, thin leather on inside left pocket holding female snap (same as 1st jacket). I give up. will use right inside pocket only, sew in my own liner buttons, and call the sleeve defects vintage. Like everything else....... I think a great jacket if you can get one built right,
I agree with all the reviews. My only problem is the arm length is about 4 in to long in the arms!
This is a high quality leather jacket typical of Xelement's outstanding materials selection and workmanship. It is aesthetically beautiful and is dimensionally accurate with LeatherUp's posted sizing charts. As usual with LeatherUp.com, ordering, payment, and delivery processes were easy to understand and implement, making the on-line shopping experience a pleasure.
It is a very nice and well made jacket it's very warm jacket and look great and fit well if you wear large then get a large do not do as I did I tried a friend of mine on and his did not fit bad so order large went it came it was to small so I had to send my back but the great folks at Leatherup fix me right up they are great people to deal with thank you all so very much I hope and will buy from them a again
Great jacket and fit. Leather is separating slightly in the gusset behind right shoulder but it is not an issue and is out of sight. Snug fit but not tight although arms a bit long, due I think, to having a large waistline and short arms.
Freight to N.Z. was great and tracked accurately by freight company. slight hiccup with last courier just prior to delivery.
Overall, very happy.
I have short legs, so the pants are long for me. For the price you cannot beat them!
Pants are of great quality. The only problem is getting the correct length. If I could hem the pants or shorten them about four inches, I would be happier with them (and could even wear them). Perhaps someone knows a way to shorten them?
I'm a big fan of Xelement gear. Seems to work well and have some design traits usually reserved for higher end stuff. Pants fit on over boots easily with the zip/button combo. I'm thinking about throwing a few stiches into the knee pad holder to keep the guards in proper place, but for now, a couple small safety pins are doing just fine.
glen Hopkinton NH
pretty great, except for the knee armor placement is too far to the inside.
These pants are good and bad at the same time. They are very nice looking and match the Xelement jacket very well. They are comfortable. I am 6'1" and about 155 pounds. I ordered the large. The length is perfect, the adjustable velcro waist fits over my pants or with no pants. I like how they have zipper vents. They are good summer pants.. a bit chilly willy at 40 degrees though. The knee armor sucks. They sit too far on the inside of my knees and too low. They move around a bit too much in their "pouches." I don't feel like they would protect my knees in a crash. I might try to get the knee pads moved where they are actually over my knees and sew them in place. The pockets suck as well. The first time i used the right pocket the zipper started to tear away. I wont use these pockets anymore at all.
As advertised, lighter weight for summer so prob not super protective. Wish knees were a little tighter or had a strap like at the waist for tightening the knee to keep the pads where you want them. Comfortable, no itchy velcro on your skin, a good value.
First off, very fast delivery. I gave these a 3 star due to the fact that I think the 32" inseeam is a little off, compaired to others I find the knee pads sitting on my thighs. They are not the most water resistant either.
Now that I have knocked them, let me express the likes. Very comfortable, warm, pockets very nicely placed, elastics in right places, and over-all a great buy. Thank you LeatherUP.com
Nice pants I got a 42 but I wear 38 jeans. The fit dead on. Great deal on these.
Very god pants, price and shipping were great gong to order some for my son, anyone ordering be sure and read the reviews they really help.
These were made well, just WAAAY too long to even try to use. I am only 5'7" and these were a good 8 inches too long. The knee protection ended up in the middle of my shins! I will need to look for pants at my local cycle shop to make sure I get a pant with the proper length. I exchanged the pants for a pair of boots so hopefully they will fit better than the pants.
Great fit and just the right length. The zipper should have been a little longer because it is a snug pull to get it pulled up over my butt. Rode for 4 hours today, very cumfortable. Have not been in any rain yet to test the waterproof feature.
I like them!
Well, these pants fit the bill except for one major design flaw: There are mesh panels over the crotch and just above the knee. Needless to say, certain parts of one's anatomy get a bit chilled on brisk days. They are not waterproof, but they were not billed as such either.
I will keep the pants, but will have my wife sew some cordura panels in to cover the mesh. On the plus side, they are long enough when riding to come to one's ankles, and everywhere else besides the the mesh parts, I am comfortably warm on a 40 day
I drive a Harley Vrod with a Vance and Hines 2:1 and the problem i'm having with these pants is they are not truly heat protected. Besides that they breathe really well for being down in Florida and I am happy with the purchase. Xelement does produce a good product for a cheap price.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

