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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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Great jacket fits nice had to send back medium and reorder large seems to run a little small according to chart no problem with returning and receiving new one great service Thanks Joe sw mo
What a great jacket. With the vents and the zip out liner, this could be a year round jacket. It's gets above 105 during the summer here, but there is no way I'm leaving my skin exposed in case of going down, went down once, and even though I broke a lot of my insides, but I lost no skin, thanks to leather jackets. Leather up has the best customer service staff that takes care of issues instead of passing u around. Great prices, great C/S staff and great product. By the way, shipping is faster than fast, and do order one size up.
You would be very excited to purchase this jacket but for one thing. The chemical smell is so bad you cannot wear it around anyone. I sent mine back and am in hopes that the exchange will come without that overpowering smell. I hope someone here can do something about it if they do not. I did order a 3 xl ( I usually wear a 2x) but have the exchange coming as a 5x. I think this is a great place to purchase leather goods, but Some of you will care very much that these are made in china. I don't think Harley brands are, but the price difference is huge and my budget could not take it.
Very nice jacket! Great quality, looks and fits great and comfy.
I was very happy with this jacket as was my husband who I bought it for. He wears it every day, and is very proud. Made extremely well, and heavy duty zippers. Thank you.
Arrival time was perfect, Two Days before Christmas. My Son Loves the Jacket. Thanks.
George
Saw this jacket and ordered it .. Did Not expect what I got.. For the price I was TOTALLY Impressed.. good fit, Great Quality, and exceeded my old jacket from 1971 ... I was impressed and Happy I bought it.. Looked at jackets from other dealers charging $400 , and it matched or exceeded them .. Been riding for 50 years, and will buy from Leather Up again , their products are Great...
Jacket was shipped promptly and when it arrived I was surprised at how heavy the leather was and the quality of the leather. The liner however was missing a large part of the thread that was supposed to be creating the quilted look. the holes were there from the machine needle but no thread. I contacted customer service and they gave me the option to send it back or get the liner tailored... I opted to get it fixed and they refunded me $25 Thanks LeatherUp.
I was very surprised at how much I like this jacket! I was a little skeptical but my wife talked me into getting it. Ordered up 1 size and it fits perfectly. I am 6' tall and 178 lb, 35" waist, 42" chest and 18" across the back shoulder tip to shoulder tip. The XL fits just right. I normally wear a large. The jacket had no chemical smell at all. Have rode a couple of hundred miles in 65-75 degree weather without the liner in jacket and was very comfortable both temperature wise and fit wise. Great product, even more so considering the price.
Great jacket , excellent value ,well crafted . very pleased
Best Jacket I have ever owned. Fits great, quality is as good or better than jackets costing 5 times more. This jacket is not just a jacket, it is a friend. Based on this, my first purchase from Leather Up, all future leather purchases will be from Leather Up.
June 8, 2016
K.Parker
Balch Springs, Tx.
Looked really hard to find just the right jacket.... And this one was it for me.
The vents work great for warmer weather " and it's hot here in Texas " and I always ware my jacket and helmet.
Jacket is made with very high quality in mind. and is made of heavy leather.
as everone else said you do need to go bigger in size. Im 6' 185# and a little slinder but still got a 2 xL and it fit just right.... Oh. and the gun pocket is a plus !!!!!!!!
First of All: DO NOT get a BIGGER size than you normally wear, if you wear the standard sizes for other jacts from the store. I ended exchanging my 2XL to the L that I normally wear for regular jackets.
Now onto the jacket : I can't get over the fact that I got such a high-quality leather jacket for the discount price LeatherUp sells it for.
The Jacket leather quality is top-notch, this jacket is easily worth twice as much.
Th fit and the finish of the jacket has to be graded A1. The fit and the look is unvelievable, mine fits perfectly and I look just as good as the model sporting the jacket at this site.
I have to make the point that the LeatherUp customer service is unequivocally "EXCELLENT".
As soon as I realized that the jacket was the wrong size I contacted them and they fixed my issues in a heartbeat.
You can't go wrong with LeatherUp, I needed the jacket right away and could not wait for the refund of my return and then buying it, they shipped me my replacement even before I mailed it back....Just because of that, I plan to do a lot more shopping here ......
You won't go wrong buying this jacket from here...or regret it ...just make sure you have identified the right size before you buy it ....
I took everyones advice and went 1-2 sizes larger than normal. Good fit, Nice quality Jacket. If I could have a choice, I would like the torso about 2 inches longer, as I am 6'1" and my torso is longer. Everthing else about the jacket is great, the style, fit, etc. Very pleased with the jacket. Bought chaps here a few years back, and they are still doing great. Looking to buy more as the need arises. thanks Leathrup!
Fits perfect, ordered one size larger as recommended by other buyers. Delivered in 2 days. Very pleased with the purchase. Will order again from this company.
This is the second Exelement jacket I've purchased. The brown weathered buffalo jacket I bought 5 years ago is still in action and comfortable to wear. I was looking at this jacket as it resembles a jacket I had twenty years ago. I always wear mens size large. My new Exelement jacket and my old Exelemnet jacket are both size Extra Large. They both fit great.
Picked up this jacket for riding. Great prices. Great product. I read the reviews before ordering. I'm 6'2", 195 pounds. Figured a 2XL would do the job. Ended up getting the 3XL. And it didn't feel overly big on me. Maybe I'm just bigger through the chest, arms and shoulders. They were great about the exchange. Use the sizing chart. I think they do fit a bit snug. Great quality for the price. Can't beat it. Cooler months are coming along in my neck of the woods and I'll be using it more.
I ordered a size larger than normal and it is a tad on the large size. However, in order for the vents to function there needs to be some area for the air to flow. I took it to work on a morning with 48 degrees (with the vest in) and rode home in 95 degree weather (with the vest out and vents open) and found that I had the sides tied too tight for good venting. However, I was not overly hot. We get different weather in Green Valley/Tucson, so this will make a good fall/winter/spring jacket. After 45 years with a traditional jacket, I needed more room but liked the style.
Great quality,price and fast shipping. As always, the best service from Leatherup.
I am 5' 9" 210 lbs., well built. I took everyone's advise and ordered one size up - the 2 XL fits perfect.
I have owed many leather jackets in my life; I'm 54. This one is the is head and shoulders above all. I am in awe of the price, quality, features, and style of this jacket. Good heavy jacket, you will need a wooded hanger; the wire or plastic hanger will not hold this jacket. :)
I like the inner and outer pockets and vents; the left gun pocket is a great size and looks like it should hold up well. The brass zippers and snaps look great with the "Double Rider" style, especially on this jacket; I personally do not like chrome hardware on buffalo leather.
Whoever designed this Double Rider did an awesome job!!
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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