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LeatherUp

3.6

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LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

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Patricia D.
Argentina
1 review
0 helpful votes
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I just love this jacket!!
October 10, 2019

I just love this jacket!! It get cold enough in Houston to need a jacket like this in the winter. It is of great quality and the Vents are perfect for our weather cold in the morning and warmer as the sun comes out. I can say this is a great value and is durable.

Date of experience: October 10, 2019
Stephen L.
Argentina
1 review
0 helpful votes
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ordered 3x and was too
October 10, 2019

ordered 3x and was too short and too tight. returned for 5 x and was good fit. still a little short because im long waisted. great qualith and finish on the jacket. zippers good. have not had a chance to try it on a ride w/o the liner and vents open yer. great service on order and return. always great service and good people at leather-up to deal with.

Date of experience: October 10, 2019
Jessica E.
Argentina
1 review
0 helpful votes
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the jacket is great! as
October 10, 2019

the jacket is great! as per other reviews did order an XL usually wear L glad I did the length is spot on but the girth is a little excessive. Not all people who ride have a big ol belly. I'm 5'11" 170 wet. I called and asked about the length difference between the two and was told the large would probably be a little too short so I'm sticking with the XL since the length is prefect especially when reaching for the bars. if there was more adjustment in the side lace it would be perfect but, oh well nothing is perfect. The leather is heavy and the vents do work but leak when closed have not had liner in while riding but that may solve that issue. All in all DEFINATELY worth the money. I will review later after it gets cooler and have worn it more, but good job.

Date of experience: October 10, 2019
Kimberly D.
Argentina
1 review
0 helpful votes
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10/24/14 LOLITA WRIGHT: BALTIMORE, MARYLAND.
October 10, 2019

10/24/14

LOLITA WRIGHT:

BALTIMORE, MARYLAND.

HI,

LEATHERUP.COM

I LOVE LOVE; BIKER JACKETS.

NEEDED A NEW ONE, I WAS SO PLEASED TO FIND YOUR WEBSITE,

I ORDERED IMMEDIATELY.. YOUR STYLES ARE AMAZING, I'M A WOMAN WHO

PREFERS MEN'S JACKETS BECAUSE THE FIT, IT'S MORE COMFORTABLE, & SYLISH FOR ME.

I WAS SO "EXCITED" WHEN MY JACKET ARRIVED 2WKS AGO, I SENT YOU A TWEET,

W/ PICS & THANK YOU. @MISSCOOKIE1223

AGAIN,

THANKS SO MUCH,

I'M HAPPY

LEATHER UP CUSTOMER ;)

SINCERELY;

MISS. LOLITA WRIGHT

@MISSCOOKIE1223

Date of experience: October 10, 2019
Ruth L.
Argentina
1 review
0 helpful votes
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I can't comment on durability
October 10, 2019

I can't comment on durability as I just gotten the jack, but close inspection it looks damn good. I too was skeptical with the price as listed considering I've paid twice that and more for the same from a major brand. But with the money back guarantee, thought what have I got to loose. It fits perfectly, pockets and zippers everywhere, you really can't ask for a better jacket. I'm a happy camper, I mean biker!

Date of experience: October 10, 2019
Adam K.
Argentina
1 review
0 helpful votes
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Well I'd have to first
October 10, 2019

Well I'd have to first say thanks to leatherup.com for this beautiful work of art, my first leather jacket and its a charm, everything is just perfect but heads up for those guys in heights of 5,6 and 120 pounds and under , the shoulders of this jacket makes you look boxy as if you were wearing the terminators clothing but after awhile they break in and fit slightly better , I chosen a small , other then that love this jacket and can't wait to buy more goods from here

Date of experience: October 10, 2019
Amanda Q.
Argentina
1 review
0 helpful votes
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I read alot of reviews
October 10, 2019

I read alot of reviews before ordering this jacket. Expected a decent product based on them. I don't impress easily, but this jacket is one impressive unit!! Exceptional quality, smoothest zippers I've found. It would be a bargain at twice the price. I also order chaps, helmet, raingear, and touring bag. Like a kid at Christmas, I love to see deliveries from Leatherup! Can't go wrong. Ordering more soon.

Date of experience: October 10, 2019
James N.
Argentina
1 review
0 helpful votes
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I bought the Xelement 'Vented'
October 10, 2019

I bought the Xelement 'Vented' Mens Leather Cool Rider Jacket for my husband and he loves it. It's a nice heavy quality jacket and it's stylish. Great cost as well.

Date of experience: October 10, 2019
Bob F.
Argentina
1 review
0 helpful votes
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Don't waste your time sending
October 10, 2019

Don't waste your time sending Leatherup am email, the do not reply to them. I had to send my leather jacket back due to a flaw in the material. They said they may repair it. I will send it back if they tried to repair it, as a patch job on a new jacket is unacceptable. They should replace it, and resell the original as a used jacket with a flaw in material. I also purchased a pair of there riding boots. The metal accessories they screw and rivet onto the shoes fall of in short order, and they will make nice big black marks all over your linoleum. So far I am not overly impressed with any of there products, or customer service. I will edit this review if possible, when my jacket is returned or replaced.

Date of experience: October 10, 2019
Kevin C.
Argentina
1 review
0 helpful votes
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I was most impressed with
October 10, 2019

I was most impressed with the quality and fit of my jacket. I was also impressed with the quickness of a return of the first jacket in that it was not a zip out lining (my fault). The reimbursement was never questioned and was fast. I am very proud to wear this quality jacket and I highly recommend this quality jacket and the LeatherUp company.

Date of experience: October 10, 2019
Amanda I.
Argentina
1 review
0 helpful votes
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Very happy with it. Performs
October 10, 2019

Very happy with it. Performs better in cold weather than I expected. I recommend it.

Date of experience: October 10, 2019
Jennifer P.
Argentina
1 review
0 helpful votes
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Nice jacket..better than I thought
October 10, 2019

Nice jacket..better than I thought it would be..well worth it.....

Date of experience: October 10, 2019
Thomas Y.
Argentina
1 review
0 helpful votes
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Fit, style, look, weight, value
October 10, 2019

Fit, style, look, weight, value and customer service all rate a 5 star. My problem was the collar and lapel snaps broke when opened to zip the jacket all the way up. I explained the problem, was sent a return label, and a new replacement jacket was sent without issue. I didn't find any other reviewer had this problem, hum so we got lucky, HA. Would diffinately recommend and order again.

Date of experience: October 10, 2019
Maria I.
Argentina
2 reviews
0 helpful votes
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Excellant quality, perfect fit. The
October 10, 2019

Excellant quality, perfect fit. The leather is soft but heavy, very well made and has a lot of extra features like a concealed gun pocket. Very satisfied and will continue to buy from Leather Up. You won't be disappointed in this jacket. It is even nicer than the pictures and the quality is amazing!

Date of experience: October 10, 2019
Steve R.
Argentina
1 review
0 helpful votes
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Very nice jackets great price.
October 10, 2019

Very nice jackets great price. I had button for liner come off but was a simple fix for anyone with very basic sewing skills.

Date of experience: October 10, 2019
Amy Q.
Argentina
1 review
0 helpful votes
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I absolutely love mine. I'm
October 10, 2019

I absolutely love mine. I'm 5'9", 160... I ordered a large. PERFECT fit! Glad I made this as my choice of protective gear.

Date of experience: October 10, 2019
Anna U.
Argentina
1 review
0 helpful votes
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nice jacket,good fit ,a lot
October 10, 2019

nice jacket,good fit ,a lot better jacket than the $79 one i had.

Date of experience: October 10, 2019
Steve G.
Argentina
1 review
0 helpful votes
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For the money, a great
October 10, 2019

For the money, a great jacket. Higher quality than i was expecting but fits a little wide around the arms. Good quality zippers and very heavy leather. Love this jacket.

Date of experience: October 10, 2019
Brian R.
Argentina
1 review
0 helpful votes
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Pros: * Attractive style *
October 10, 2019

Pros:

* Attractive style

* Good fit

* Soft leather

* Fully lined sleeves

* Well ventilated

* Comfy!

* The price is right.

Cons:

* Front zipper isn't wind proof. I'm keeping my other jacket for when it gets cold.

* Collar doesn't zip or snap around the chin like a jacket of this cut should. Bogus.

* Side laces allow you to achieve a fitted look but themselves are kind of dorky.

* Leather comes out of the box with a strong chemical smell from the tannery.

Bottom line: For the money, it's a great 3 Season jacket, especially if you drive behind a windscreen.

Date of experience: October 10, 2019
Pamela U.
Argentina
1 review
0 helpful votes
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Much better jacket than I
October 10, 2019

Much better jacket than I anticipated. Well worth the price! Venting on jacket makes for a great ride on hot days. Love it - would highly recommend to other riders.

Date of experience: October 10, 2019

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States