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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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I purchased this jacket to replace a jacket that was stolen. The jacket that was stolen cost me $450.00 but time was of the essence and I needed it now so I ordered this one. WOW!! This jacket is so comfortable and really does the trick for road trips. I was on the bike and at the coast for 3 days in damp windy weather within 2 days from arrival! Great quality, looks, and function! Would recommend this for everyone.
Was not sure when i first ordered this jacket? However, Received in Fast and what a nice Jacket. The fit was just right. Actually the jacket is 110% better than i thought it would be. Xelement products are super. Going to order a nice one for my wife also. The staff there are very helpful when I call. Thanks to all of you at Leather UP. I really like your products. And the time getting to me has been FAST. Larry Benedict, Iowa
Just recieved the jacket, 3 days shipping to Virginia. Great jacket for the price. I am 5-9 and 180lb, ordered the large and it fits perfect. Thanks Leather-up.
When I first got this jacket it seemed like it was a short waiters' jacket, but after I wore it the other day I love it. The leather is soft, really quality, the zippers are strong brass, it has plenty of pocket space, and the vent zippers are great for letting the air flow through. I wore this jacket the other day in 72 degree weather with a cool wind and it was perfect with the liner in. Harley is selling a vented jacket like this one for five hundred dollars, so this on is a steal. The sleeves have zippers half way to the elbow and I wore my heavy long cuffed gloves which slipped easily up the sleeves and then had the sleeves zipped shut. This was very nice to keep my hands warm and made it easy to get the thick gloves on and off. I recommend this jacket for everyone. It is quality color, fit, leather, zippers, just everything is great about the jacket.
Jacket looks and wears great. Fit was excellent. Nice and warm on cold morning rides
I was skeptical ordering a leather jacket online. This Jacket is fantastic!!!! The quality was much better than I expected. Leather Up has the best quality leather for the Best price! there are NO Negatives to report. Buy this jacket while you still can.
I purchased this as a Christmas gift for my 15 year old nephew who is always borrowing his brother's leather jacket. He absolutely loves it! The men's small fit him very well, and I noticed that there is a little extra give in the side lacings for growth.
This jacket has a good looking classic fit to it. Very comfortable the vents are great. the only thing I would want different would be the more inside pockets and on be a zipper rather than snap. As for the leather it is very soft molds to your body. The zippers are nice but needed to be lubricted.
I was skeptical about the price at first because good quality jacket tend to be expensive. WOW! I am AMAZED at the quality, craftsmanship, and fit. It was also deliverd very quickly. I just ordered chaps from here also. I will do all my leather shopping here from now on!
I got one for me and my son and we both love out jackets !!
I'm 5'10" and 228lbs. I ordered a 3XL. The jacket fits very well with the exception of the arm length being a bit long. It's not terrible and I'm not complaining. It is what it is and I have an odd build. Better to have the arms a bit long than short when you're reaching for the bars. The quality of the leather is very good and the zippers are sturdy. Broken zippers is what caused me to buy a new jacket so this is great. The photos in the ad show leather pull tabs on the zippers but mine doesn't have them. This would've been a nice feature for gloved hands but the zippers themselves are pretty large so it works. All in all very satisfied with the jacket so far.
Great jacket...I had to order a 2X to fit my large frame...I didnt rate 'durability' because I havent worn it for any lrngth of time yet..and..The addition of a 'surprise' inside pocket was a great idea guys! Thnx again LeatherUp!!
Muy contento,`` Leatherup Me lo envio mis pedido en ese mismo momento cuando confirme la cuenta. Realmente Leatherup es una una tienda excepcional. Y ademas estoy feliz con mis tres chaquetas de cuero, ahora si que estoy saturado de mis deseos que hacia mucho que deseaba comprar una chaqueta de cuero. Si, Leatherup merece un 10!
Nice jacket, I am 6' tall weight 240lbs and the 3X fits me nicely. It is pretty well made, the leather is reasonably durable and it's very comfy when riding. I like the vents which make for a pleasant experience when it's hot. My only niggle is that the sleeve zips don't go tight enough for me to easily get my gloves on.
I just received my Xelement leather jacket today. The quality was outstanding! I'm 5'11 220 pounds and a 3x fitted me perfectly! The shipping weight of the jacket was 8 pounds! You won't find quality like this anywhere for the price! Very satisfied ! And no I'm not paid to make this rating! : )
It's an excellent jacket for the low cost! It's heavy but the liner does zip out. It has 2 large inside pockets for conceal carry. It has a jippered vent in back and two in front. I ordered a 3xxxlarge because I have a beer belly. I can close it and zip it easily. I'm 5ft 10in and way 240lbs. I would buy another.
Excellent jacket. Love the vents. Rode in 80 degrees and was very comfortable. Vents are very nice and the pockets are large enough to hold what you need to hold on your person.
Great fit with ample room for Sweatshirt. Lots of pockets and and out liner are really great. Outstanding quality should provide long wear life. Side adjustment ties are also great for more or less under garments. Had to exchange for a larger jacket but the exchange option is really easy and turnaround time is excellent. Leather Up rocks!
What a shock when I opened the box to find a high quality leather jacket that I purchased at a great price! It does fit a bit snug, I ordered a 2XL because that's what I normally wear, but it's not uncomfortable to wear. I would have sent it back but was afraid the 3 XL would be huge. The leather is nice and thick. The jacket provides plenty of pockets and I really love the Concealed Carry pocket. The vents are a god send, I wore this on a hot day and the vents direct the air around your body keeping you nice and cool. Great product!
This is really a fine jacket. It is good durable heavy leather. I am really proud of it.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

