Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I ordered the Xelement rain gear from leatherup. The came within a few days after ordering. The rain gear is great, quality material. I live in the state of Washington, so this time of year it is raining alot, but you can still get a few rides in. I have used the Xelement raining gear on multiple occasions in the rain. Dewayne D from Lacey, WA
Haven't had the opportunity to use it yet but it was shipped fast and is exactly as described.
Nice rain suit, fairly heavy but packs well. Used in the rain a couple times and stayed dry. works well as a light jacket for cool days. Gets really hot above 70 to 75 degrees especially with the Florida humidity.
As a daily rider, I got sick of being rained on when going to work. I already own several products from Xelement but I still was surprised at the low price of this rain suit. I'm 5' 11", 185 lbs and this goes perfectly over my bulky motorcycle jacket and wha tever pants I'm wearing. Doesn't flap in the wind and keeps the rain out. I ordered a large which was dead on. Seems well made, has reflective piping and the jacket even has a hood. Boot straps on the pants work great and can be removed. Best value for the money that I've seen. Thanks Leatherup.
Troy E. from MILFORD, ME
I bought this rain gear from here bacause I couldn't find what I wanted anywhere else. The fit is great and it looks great too. I haven't used it in the rain yet but, I can tell from the quality of the meterial that I will be staying dry. I WILL recommend this product to all my biker friends.
Great rainsuit! Heavy material! Looks good and very comfortable. I highly recommend this suit especially at the price. When packed up it is still quite large but leaves a little room in one of my saddlebags.
Put this suit on just before I was caught in a real frog floater rain. The suit kept me dry without flapping in the wind. This suit did a much better than the "water proof" boots I was wearing. Guess it's time to do more shopping.
Haven't got a chance to wear this rain gear yet,but tried it on as soon as it arrived.It fits perfectly over my leather jacket and clothes that I would normally wear,so I feel I'm ready for the wet stuff the next time it comes. D.C. Houston,TX
Haven't had a chance to use it yet, but it fits well and is compact, which is important. Can't beat the price compared to sporting goods stores vs. the quality.
I'm 6'1" and I ordered the XL because my measurements were on the high side of the L range. The legs are a little shorter than I'd like but the boot strap keeps them down low enough to go over my boot covers. It does keep me dry in even a moderate rain, so I'm satisfied.
got for my husband he is 6-2 longer in tourso like 240 fits great, jacket i nice and long it has 2 straps that snug the coat to your body so it fits snug. pants have on both legs material so you dknt melt it against pipes re enforced butt too. great for the price ... 3 product bought from them no prob at all
I am totally impressed with this rainsuit. I packed it immediately for a 2,000 mile road trip and wore it several times. Each use was comfortable, warm and I stayed completely dry. Quality is excellent and fit was perfect. the boot straps were very functional in keeping the pants legs down in the wind. I bought a suit for my wife as soon as I got back.
I'm 6'2", 255 pounds. The 3XL set fit fine over my padded riding jacket and pants. Amazing quality too.
For the price you can't beat it. I've used the suit a couple of times in moderate to hard rain and it kept me dry. I'm 6 ft. 210 and the Large fit over my jeans and t-shirt fine. The boot straps on the pants are a very nice idea and the snaps for them seem sturdy enough.
These are great. We just bought them and just used them on a trip up into Canada and they were comfortable and we stayed dry.
Can't comment on how waterproof and how well they work in the rain. May get a chance to test them next week when we take a trip to Texas on our Trike. Will let you know.
looks fine fits great but probably won't use it much around home, I got great leathers I got from you guys for riding around here in Oregon, but next year in those thunderstorms across Montana and Wyoming I'm sure I'll have the suit packed where I can get to it!!!
I love the suit it is better than I ever thought it would be for the price I paid. Thank You LeatherUp.com
Im new to cycling and didn't want to get caught in the rain without a suit. This one fits great and looks like it will do the job well. Not looking forward to riding in the rain, but it will happen someday and now I'm ready! Great price. Nice thick material. Stylish look!
Bought this item for my son he said it worked great he did not get wet at all but did tell me he did not think to put on his gloves first. He put the gloves over the rains suit and water was running into the gloves so be sure that your rain suit fits over your gloves cuff to avoid this problen. Live and learn
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

