Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Bought this gorgeous, soft, warm leather jacket. This jacket is so cheap, price wise. This is a 500$ jacket for $100. So worth every penny. LOVE it. The only thing is this jacket runs HUGE. I'm normally a large in leather jackets, because I like to have some room for a thick sweater or sweatshirt etc, and I needed to buy a small. But other than the way the sizes run, I truly LOVE this jacket. It's very classy looking. I bought it to wear to work, but you could wear it to a wedding, a party. etc.
I have bought 4 of these Storm Creek Jackets from leather Up .com and we are amazed at the high quality and great appearance of all of them in 3 different colours.. I wear one while riding , and prefer it to my leather jacket. I love the mole skin and micro-suede lining, so soft and warm without bulk and weight. It LOOKS like a $100.00 jacket, but at Leather Up, I paid less than a quarter of the price! Shipping was free to the USA Pick up point across the border an hour from my home in Canada, so all it cost was some gas and a border bridge fee and a UPS $5.00 pick up fee to bring them home !! Even with the 27% exchange rate these jackets cost only one third of the real value !!! I do not carry a pistol in Canada, but the huge gun pocket is great for carrying stuff close to my chest.
Great value for what you get!! The jacket is a nice lightweight by itself or maybe as a liner. Large is what I normally wear and it is a little snug in the waist/chest. XL fits great there but the arms are about an inch longer. So I wear the large open and roll up the sleeves on the XL. Would buy again!!!
The cap was well made and ample in size. I would be on the low end of the one size fits most, as I had to use the smallest adjustment to wear it and it still was a little big. If you wear a small size, this probably would not fit. I am a 5'9" woman and average in build if that helps any. I gave it a 5 star rating because it is exactly as described, so I did not deduct anything for the sizing.
Very nice coat. Sizing accurate.Tremendous customer service. Great value. 3rd coat we've purchased from Leatherup.
i bought these for my hubby for xmas... and he absolutley loves them and says he wont wear another brand again!! not to mention the kick a** design! matter of fact getting ready to buy 2 more pair for him cause im sure hes gonna wear em out!!
I LOVE these boots. They ar very comfortable, and you can't wear them without feeling like a total bada$$!!
10/10
the soft lambskin leather coat is beautiful. The price was exceptional and I received the coat in 4 days ,that included the week end. I Ordered a XL and it fit a little tight. 1 was not available a get a (1-X) I think would have been a perfect fix. So, I had to take the lining out to zip i up. This was a great valeu
When I first looked at these boots they seemed a bit campy, however when they arrived I found they were anything but. They are well constructed and comfortable with a very sturdy feel when you ride. Also the flames look seriously kick $#*! with a good pair of Levi's!
I ordered these boots and they arrived in 5 days.They felt like my favorite pair of sneakers from the 1st time I put them on.Stylish,comfortable,and very affordable.Great product.......Delbert Harris,Hidalgo,Il.
We first bought boots very similar to these for my husband when we were on a trip to New Orleans in 2004. That store doesn't sell them anymore so when we saw that Leatherup.com carried them too, we were thrilled! Not only did I buy one pair for my husband but I bought him two pair in case they were discontinued in the near future. He loves these boots and they are very durable. They also get a lot of comments from people who see them. Besides, from my point of view, he looks really HOT in them!
Great Boots!! I also got my wife a pair and we both love them. Great Boots for the money!! The Size was right on the mark.
Great fit and very comfortable. Much warmer that the boots I have been using for the last few years.
Great looking boots, My son loved them, & we got the right size, Thanks
I saw these boots several times and I have never ordered boots on line. I always have to try them on at the stores to be sure they fit properly. Well, I went and orded these boots and I hoped I did the right thing. I did. The boots came and I put them on and they felt great. I wear them all the time when I am riding. They are extremly comfortable and Stylish. They go with the colors scheme of my bike. Great pair of boots. The fit very well. No complaints at all. For the price of these boots you can not bet it anywhere else. I have checked. Thank you for a Great Boot...
I loved the boots but I found that size 12 fit like size 11. I have two other pair of xelement boots that size 12 is perfect for my foot. I have ordered a size 13 but at the moment they are out of stock for that size. I can't wait to get my boots as they seem very well built and well worth the money.
Cool boots - everyone comments. The price was great. Size was right. Arrived quickly. Got them broken in and they are comfortable.
I got them for my husband for christmas. They looked even better than in the picture. He loves them. True to size and very comfortable. Not as heavy and bulky as most harley boots. He loves them.
Coolest Boots ever! Everybody asking where did you get those boots!
great fit Fast shipping
Outstanding. Comfortable, and so far they are staying together. I don't have very good luck with leather products with zippers. They always break. But not a problem with these bad boys. So far all that I have ordered from leather up is great. Thanks.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

