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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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I bought two of these helmets. One for myself and the other for my wife who rides with me. They arrived very fast and couldn't wait to try them on. You can't imagine my disappointment when we slid the tinted inner shields down and they were both scratched. GOOD NEWS, Leatherup service promptly sent me a return label so I could exchange them. Very quick turn around time to get the new replacements. The two new helmets came in perfect. Our first trip was 200 miles long on Jan. 1, 2012, 55 degrees and sunny. We have both worn large sizes in the past so that is what we ordered for these helmets. They are slightly snugger, not uncomfortable, but snug. The wind noise is minimal with the outer clear shield up. With it down I noticed some whistling, not bad, but it is still there and slightly annoying. I ride a HD FLHT behind a half high wind shield and was surprised that there was any whistle at all. After about 3 hrs in the helmet we both noticed the liner seam in the front was starting to irritate our foreheads. None of the problems mentioned are deal breakers. I love the tinted inner visor, it works great over my prescription glasses so I don't need to mess with a separate pair of sunglasses. It is an overall comfortable helmet as long as I take a break from it every couple of hours. I ride most of the time with the outer clear shield up so there is no wind noise. It is also much warmer on a cold day than my old half helmet. For the price, it is a great buy, thanks Leatherup! Great Service and product!
Awsome helmet at a Great price size was perfect. Really feels great and I love the smoke flip down visor perfect darkness for a sunny day.
Great helmet, especially for the price. The flip down sun shield is great for those rides that start in the sunshine and go into dusk when you just flip it out of the way. I measured, checked the sizing chart and the recommended size fits very well. A quick connector for the strap would be a helpful addition.
I would certainly recommend this helmet.
I love my helmet.. Just what i was hoping for. I ordered a size up and it moves around a little but hopefully that will be ok and not cause any problems.
Great company to do business. Returns handled quick and efficient. Money back in my account within 2 days of receipt of returned item. This helmet in itself is a great helmet with the dual shields. The only problem I found was with the large clear shield up, you get a lot of wind noise. With the shield down, very quiet. I do like the helmet and would recommend it for the convenience of the 2 shields.
This helmet looks great from the side and rear, but it looks a bit "bubble headed" from the front. The fit was right and the inner visor is very convenient.
Seems like a good helmet but the size was at least two sizes smaller than the chart said. Had to return it.
I Was not happy with this helmet, all was fine but after using the sun visor a few times I noticed a scratch on the right side. It appears to be rubbing on something in the helmet and it's right in my field of view. It's very annoying! Do yourself a favor and buy the one with no sun visor. Will buy from another vendor in the future. Decided to keep it , doesn't make sense to pay for additional shipping sending it back. Will have to use my shades.
Great helmet, great price. I measured my head and ordered a large and it fit good,
I realy like the two shields and it did fit over my glasses. Im very satified with the
helmet price, and delivery.
I'd been considering an open face helmet with dual visor as a potential purchase for a while, and with the need to replace my dinged helmet... the time was ripe to pull the trigger on the purchase.
I measured myself and came up with a "Medium" on the chart... and ordered the same... and frankly... the fit is simply PERFECT. Couldn't ask for better.
I'm impressed with the feel of the internal sun visor... and the clear visor.
This is a great helmet for the price and one I feel 'very' comfortable with for open face riding.
If you're looking for a good open face helmet... I can recommend this helmet heartily.
It took a single week for it to arrive, and in fact, it arrived a little earlier than was originally forecast at the time I ordered it.
Good helmet... good service... good price... You can't go wrong with this baby!
I love it.My size is large so thats what I ordered,too tight.I then ordered an exlarge which fit much better.I have two other helmets that are large and they fit fine.I think this helmet might run small.I returned the large helmet and kept the exlarge.
Nice helmet for the money with great features. I have a rounder head and it fit a little tighter than I had expected (for the measured size), but that is common among other brands as well. I really like the flip down visor.
Very happy with your company and product---great value great service. Delay in receiving but blame that on Christmas rush.Thanks. TG
This is a great vest and the shipping was very fast.
1 Word: AWESOME... great vest; better price. nice and rugged plenty of pockets fits nice and will be better when it breaks in I'm sure. It's already soft and wearable just when we get broken in to each other. I'm 5'11" about 190lbs wear a large shirt/ xl jacket(long arms 42-44" chest)abbout 33" waist. I ordered a Lg and it fits nice and snug like it should but is adjustable to be a little tighter or looser than I need w/ side zippers. I ordered a large hoping it would be the fit totally willing to trade up to xl if needed but Lg is perfect. vest has plenty of pockets outside and in plus handwarmer pockets for when your walking around. the best part of the vest: the price! I definately would have paid 2x the amount if I was to try it on in a store; if you are thinking about this one: just pull the trigger and do it, you will not be disappointed...T
(THE QUALITY AND WORKMANSHIP IS EXCELLENT THE QUALITY OF LEATHER IS NICE AND HEAVY) I WILL ENJOY THE VEST FOR MANY YEARS
I received my vest to day and I was very pleased with the quality and features. There are plenty of utility pockets that are actually functional - just what I have been looking for and the price was well worth it,, this is not a cheaply constructed item. Overall I give it 5 Stars.
What a great value! I had been looking for a new helmet and was not sure what $50 would buy me considering my last helmet from 20 years ago cost me $160. It fits well and is lightweight. A few reviewers had said this one is sized small and I almost ordered one size up based on that rating. I decided to measure for myself and found that a large was just right. Shipping was fast with a tracking number. My husband and I both ordered helmets from different places on the same day and mine arrived 3 days earlier! I will definitely order here again. Quality products at great prices! Love the sun visor too!
A great fitting vest of very soft leather. Enough pockets for convenience and every need. This vest even has an inner pocket for concealed carry. I have a 32" waist and a 43" chest and a large fits perfectly. It's definitely worth the money.
Nice vest that has all the pockets you could need. This vest is surprisingly heavy and seems to be pretty good quality, although I did have one snap come off the first day I had it.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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